This is a difficult hotel to rate to be honest. What they get right is excellent but what they get wrong they get very wrong. The pools are the cleanest I have ever seen, there is plenty of room and very little queuing for slides if at all- all excellent. Something we were not told when we booked is that the water park is open to the paying public but they are not permitted into the hotel areas so there are always ample sunbeds. However, having three insufficient pillows and towels in the room and on some days no towels at all. Reception told us that we had to wait until 8pm for towels !! At the pool we were told we could only have two towels even though there were four in our party and this happened a lot. Parts of the hotel are in a bad state of repair , even in the main reception area bare electric cables which are live are hanging out of the walls. Toilet paper is another issue - seems to be a shortage of it both in the rooms and public toilets. Our room on arrival was a disgrace and only following my insistance with the manager that something was done about it did we get moved to a good standard room. In short - the customer service is terrible and the worst I have ever seen - the reception staff simpy do not care !!!! So, would I recommend this hotel ? Actually yes - the slides and pools make the place - just dont expect too much and be prepared to complain just to get the basics that you would expect from any hotel.
- Official Description (provided by the hotel):
- The Be Live Family Aqua Fun Marrakech hotel includes 17 swimming pools (15 outdoors). The huge Be Live Family Aqua Fun Marrakech provides 58 water slides and the Rafting River and Wave pool guarantee fun for young and senior. Our active guests have the chance to use the fully equipped fitness room, tennis courts, football court and mini golf without any extra payment. We provide to our guests an entertaining and professional day and evening animation program. For everyone who wants to enjoy the night life, a disco ($) is located in the resort. 15 pools outdoor pools. 2 indoor pools (1 adult & 1 kids pool) Heated pools. 7 Kids pools. 21 adults and 37 kids slides Aqua Park. 2 Indoor Pools (1 adult & 1 kids pool). Poolside umbrellas. Sun beds at the pool. Mattresses for sun beds. Pool towels. Shopping area. Laundry and valet service (€). Wi-Fi Free of charge (covers whole hotel area). Tobacco shop (€). Business Center (Free internet PC & Wi-Fi). Parking, Shuttle bus to the city centre. For children: For our little guests the resort provides 7 kids pools and 37 slides, a kids club and a children playground. If it is necessary, a baby cot and high chairs can be provided free of charge. Kid’s Club for children 4-12 years old. Kid’s playground area. Children’s Aqua Park. Baby cots and high chairs free or charge. OTHER SERVICES: The hotel offers shuttle bus service twice a day to the city centre free of charge. Visa, American Express & Master credit cards are accepted. ATM machine in the hotel. Doctor on request (€) ... more less
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- Also Known As:
- Pickalbatros Aqua Fun Club Hotel Marrakech