We arrived on an early flight, and on arrival at the hotel was told that our room would not be ready until 2, but we could use all of the facilities until then. Opened suitcases in reception so my boys, aged 13 and 11 could go and investigate the pools etc and had a late breakfast. At three we were shown our room which was very disappointing - two 3/4 doubles for 4 people. Went back to reception and were then showed to another room which was far better. This does seem to be a bit of a policy, so if you're unhappy with your room when you get there, ask for an alternative.
During all of our moving about, my 11 year old lost his ipod - bought with birthday money the week before. He went back to reception, was taken to the first room and then we retraced his steps, but no luck. Reported to Reception and the animation team who just shrugged their shoulders.... since we have been back I have reported to our insurance company who need confirmation from the hotel to say it was reported.
I emailed the hotel but did not receive a reply, so contacted a friend that we had made over there and asked them to ask at Reception. The hotel want proof that it was lost on their premises before they will confirm that the loss was reported. Not possible, and unrealistic. One very sad and disappointed 11 year old. Appalling service...
So back to the hotel...
Room we were eventually given was large, comfortable, nice views over the olive grove at the back towards the Atlas Mountains.
Restaurants were fine - lots of choice for everybody - burgers on the raw side so best avoided but everything else good quality and plentiful.
Pools - clean, plenty of comfortable sunbeds, life guards present during the day, and also on the nights that they play night water polo.
Entertainment - Fantastic band in the Piano Bar every night except Sunday - went down very well with the mojitos! Lots for the littlies but a bit lacking for the teenagers - could do with a games room or something similar.... also be careful with alcohol being served to younger people - bar staff not particularly bothered!
Also beware of one of the animation team who whilst friendly on the surface was very pushy and predatory to the young ladies - one girl in our company had to complain as he was being quite forceful towards her, waiting for her to come out of the ladies and trying to kiss her etc, then went back to her group of friends and saying how "easy" she was etc. Not ok.
Hotel shuttle to Marrakesh fine - book in advance as it gets booked up quickly... hot trip but worth it! Morning couple of hours trip not quite long enough so would recommend the afternoon.
Nowhere else to travel to or walk to, so organised trips necessary if you want to explore.
Weather - hot but not unbearable - easy to cool off in the pools when necessary... quite often clouded over at lunchtime for the rest of the afternoon which was disappointing, but always hot and breezy - like being in front of a hairdryer! Amazing sand storm one day which blew the roofs off the cabanas and sent everybody scattering but over quickly and amazing to see - as is the fantastic night sky!
Overall, very relaxing, low key holiday - comparable price to four star Canaries for the time of year and a far higher standard.
- Official Description (provided by the hotel):
- The Be Live Family Aqua Fun Marrakech hotel includes 17 swimming pools (15 outdoors). The huge Be Live Family Aqua Fun Marrakech provides 58 water slides and the Rafting River and Wave pool guarantee fun for young and senior. Our active guests have the chance to use the fully equipped fitness room, tennis courts, football court and mini golf without any extra payment. We provide to our guests an entertaining and professional day and evening animation program. For everyone who wants to enjoy the night life, a disco ($) is located in the resort. 15 pools outdoor pools. 2 indoor pools (1 adult & 1 kids pool) Heated pools. 7 Kids pools. 21 adults and 37 kids slides Aqua Park. 2 Indoor Pools (1 adult & 1 kids pool). Poolside umbrellas. Sun beds at the pool. Mattresses for sun beds. Pool towels. Shopping area. Laundry and valet service (€). Wi-Fi Free of charge (covers whole hotel area). Tobacco shop (€). Business Center (Free internet PC & Wi-Fi). Parking, Shuttle bus to the city centre. For children: For our little guests the resort provides 7 kids pools and 37 slides, a kids club and a children playground. If it is necessary, a baby cot and high chairs can be provided free of charge. Kid’s Club for children 4-12 years old. Kid’s playground area. Children’s Aqua Park. Baby cots and high chairs free or charge. OTHER SERVICES: The hotel offers shuttle bus service twice a day to the city centre free of charge. Visa, American Express & Master credit cards are accepted. ATM machine in the hotel. Doctor on request (€) ... more less
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- Also Known As:
- Pickalbatros Aqua Fun Club Hotel Marrakech