Just arrived back last week..On arrival very quick to check in but we arrived with one other couple so no ques of people, we were taken to our room which was very small in the 4000 block so avoid these if you can, shower didnt work, hair dryer didnt work, had to move room halfway through holiday due to shower not working, shown to another room near reception in the 4000 block even smaller that the first, but we got a very cheap deal, so cant moan too much. Management none existant, very badly managed, def not a 5 star more like a 3 star, with better management could be alot better....
Now for the positives..The staff were amazing, apart from one morning egg chef, he was rude and unhelpfull. The other staff were fab and very helpful, the food was ok and lots of choice, always fresh, pools were good especially the micky mouse pool, where the animation team worked from..Sara and Assam were fab they tried to make everyone feel welcome and worked so hard to get everyone involved, Management should feel thereselves lucky to have such devoted staff as these two. On the whole we had a fab holiday at a great price..Definately try for the 2000 or 1000 room blocks, then your holiday will certainly be better, as they are larger and the fittings are better.
Management should be more visiable and not hide from the guests, especially the night manager, he was rude and unhelpfull...the hotel and staff can only be as good as the management..get a grip on it Managers make your selves known and do your jobs.
Dont be put off from going to this hotel as hopefully it can only get better with time.
- Official Description (provided by the hotel):
- The LABRANDA Aqua Fun Club overlooks the Atlas Mountains and is built on 5 hectares of land surrounded by shady olive trees, just 15 minutes from the city center and features magnificent views over the Atlas mountains. It features 16 pool and 2 heated indoor pools and the largest water park in Marrakech. Each air-conditioned room has a modern design and feature a private balcony. The rooms are equipped with a seating area with satellite TV. A buffet breakfast is provided each morning and all guests receive a mint tea upon arrival. The restaurant serves traditional Moroccan and International cuisine. Guests can also enjoy a drink at the bar and have a night out at the private night club. The hotel also offers a tennis court, a beauty salon and a well being center. Also available is a kid's club and free WiFi access in the 24-hour reception. Free private parking is provided. This resort is located 18 km from the Marrakesh Airport. ... more less
- Reservation Options:
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- Also Known As:
- Pickalbatros Aqua Fun Club Hotel Marrakech