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“From Los Angeles to Morocco”

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Riad Hannah City Hotel
Ranked #1,006 of 1,186 Marrakech B&B and Inns
Reviewed March 20, 2012

I found Riad Hannah on Tripadvisor and it was right on. This is a lovely Riad that certainly helped you experience Marrakech. I emailed Khalid before our arrival that we would need hotel pickup and that was arranged for about 20euros. Immediately upon our arrival we asked for a guide to show us around the city. They referred to us to Jalil who spoke spanish and since we speak english and spanish this was helpful. He was the best! We also asked the Riad to arrange a camel ride and they did so. We decided to eat in the Riad for all meals which was awesome. The authentic food was amazing especially since we love the different spices they use for example cumin. The staff is extremely friendly and will be missed, they are so helpful in all your needs and I would highly recommend Riad Hannah to anyone visiting. Although you might feel intimidated at first once guided to the Riad, you soon get the hang of it as far as its location goes, but like I said we only ventured out one day on our own. For the most part we saw many tourists walking on their own but we felt more comfortable with a tour guide for our 2 day stay. The tour guide cost us about 60 euros and this was half day both days, but you get a lot in and you see lots. Amid was the one who spoke more english at the Riad and he was very helpful with all of our needs. I cannot say enough good things about this place, try it out for yourself and dont forget to add a review for others. Happy traveling! xoxo

  • Stayed: March 2012, traveled as a couple
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1  Thank JC-LOLO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed March 20, 2012

We arrived at the Riad Hannah after an escorted walk through the souk and the narrow winding streets having booked a transfer through the Riad which was definitely worth it. We would never have found our way in otherwise! The last narrow passage way does indeed have rubbish filled wheelie bins in it as a couple of other reviews have stated which isn't great, but we did notice that they were emptied every day which is more than most household bins in the UK!!!

Riad Hannah is in a very good location for visiting the major sites and it is amazing how quickly the initially baffling route becomes familiar. People are very helpful (some just to be nice and some want paying) and will give directions if you are lost. This might however take you past their shop or restaurant rather than the most direct route!

The Riad itself was very pretty and cool when we arrived and we were given a warm welcome and some mint tea. We were asked to register at the same time as another couple, but were a bit fed up at having to wait while they were talked through a virtual tour of the city map while we waited. It probably sounds impatient, but we had been up since 3.30am and really would have liked to have been shown to our room as soon as possible and had the tour afterwards. We did also feel that there was a small amount of confusion over how many nights we were staying for which added to our unease.

We were shown to our room which did smell damp (room number1) as other reviewers have mentioned, but we just left the windows open during the day for our entire stay and it wasn't a problem. We did have a cupboard, but with no rail in it so we couldn't hang any of our clothes up. Not a major issue, just a niggle.

Our room was on the ground floor and right on the courtyard so noise was a real issue. The courtyard is where all guests eat their meals, sit to have a drink, smoke (we are non smokers) ,talk or watch television in the small lounge so if you are room number 1, you feel as though you are in the courtyard with them! We were disturbed on both mornings by early risers and by people coming in late at night. We also had an issue during our first afternoon when we just wanted to have a quick nap before hitting the sites. Unfortunately on that afternoon the Manager decided to sit right outside our room for a smoke and a long loud conversation on his mobile when there was a more than adequate reception area for him to do this in. When we looked out of our window, we also noted that several locals (clearly not staff) had occupied the small lounge and were watching T.V and having a jolly nice time. We gave up trying to rest (with a degree of annoyance) and decided to go and relax in the rooftop jacuzzi. When we enquired about it we were told it was broken which was a real disappointment as this was one of the reasons my husband chose this Riad. At this point we were very close to asking to be moved elsewhere, but fortunately things were much better after this point.

Breakfast the next day was lovely (eggs, local bread, coffee, mint tea and juice), but was not a buffet as Expedia had stated. We also ate lunch at the Riad on our last afternoon and it was fabulous and it is well worth staying in to eat if your feet can't take any more! There isn't a bar as mentioned on the Riad website and on Expedia, but the staff will go out and get you whatever you would like to drink. This is a Muslim country so alcohol isn't widely available except in tourist hotels and Riads away from mosques and the main square.There was always plenty of hot water and fresh clean towels daily which is more than can be said for a lot of European hotels.

We were allowed to keep our room for the whole of our last day when we should have checked out in the morning which was a very lovely gesture which was made to make amends after our false start on the first day. It made such a difference travelling to the airport after a lovely lunch and a hot bath. Good customer service.

We did enjoy our stay, but would just say that perhaps the Riad website shouldn't make so many claims about things being to European standards because they really aren't. I have attached a couple of photographs of things we found in our room that didn't bother us at all, but other travellers wouldn't find acceptable. We do appreciate that the Riad is in North Africa and standards will not be the same as those at home.

PLEASE make sure that you allow at least 3 hours at the airport on the return journey if you are with Easyjet as there were 3 UK flights leaving at the same time on our way home and we almost missed our flight as there were only 3 small check in desks open. Don't waste your money on "Speedy Boarding" either as you are totally at the mercy of the airport and Easyjet say that they only "aim" to get you onto the plane first, but can't guarantee it! Also, ladies will need to take a hairdryer!!

Room Tip: The rooms upstairs are small, but have a better chance of being quiet.
See more room tips
  • Stayed: March 2012, traveled as a couple
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Thank hanniebr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 20, 2012

We chose Riad over hotel for the experience and the tradition, we felt Riad Hannah had delivered more than what we've expected. The Riad had a beautiful decorated courtyard where breakfast and dinner are serve, also there is a room where you can relax or read and watch tv. The room we'd stayed in was clean with miminual decor, however the bath/toilet has no door just curtain which can be embassing!!! The stuffs at riad are friendly and helpful.
One advice when travelling to Riad Hannah for the first time is to use their taxi service, you could easily get lost in the medin and the local will only direct you to their shops.

  • Stayed: March 2012
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Thank vivianne777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 18, 2012

Once you navigate through the alleys and past the open bins , you enter the Riad. the centre court area is very nice and traditional, we were welcomed with Mint tea and then shown to our room, this had a rather strange smell which we established came from the open area bathroom.
By the next day we remarked to the manager and when we returned later that day he had left the window open and sprayed, it did not last long and we found we had to leave the windows permanently open.we also asked about somewhere to hang clothes and informed there were some hooks on the back of our door !! with no cupboards we lived out of our suitcase and hung a few items on the door.
on our last day we were informed of the Riad tax that we had to settle, upon calling Expedia they advised not to pay anything as nothing was due, the manager left the issue until we were in the carpark at the airport where we could not receive a receipt or pay by card, he was taken aback when we informed him we had called Expedia. we read the comments on Trip Advisor before booking this Riad and were shocked at the difference to say the least.

  • Stayed: March 2012, traveled as a couple
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1  Thank Andy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 18, 2012

I stayed 14 days in this lovely little riad situated in a quiet alley close to the souq. It felt like staying with friends. No request was too small or too big - the staff was always helpful and smiling. It was always possible to get food, transport or anything else that I needed, even outside of the regular hours. I signed up for the 3 days/2 nights desert excursion that was offered at the riad, and had the most fantastic trip through the mountains and out in the desert with a small group of people from all over the world. I can highly recommend both the riad and the desert trip.

  • Stayed: February 2012, traveled solo
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1  Thank Igi_Rae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 16, 2012

This Riad is pleasant enough, although our room was slightly smelly from the damp in the bathroom, and local young people gather outside our window at night and were noisy. It was not however pleasant to access the Riad - the alley you walk down was filled with rubbish spewing from two wheely bins.

On our penultimate day at the Riad, the receptionist advised us that Expedia do not include the City Riad Tax in their bookings and we would need to pay an extra 50dirhams per night per person (approximately £40 for our stay). I went and checked my booking and could not see any mention of a local tax to be payable at the Riad. I also checked my guide book - no mention of a tax. I therefore phoned Expedia who advised me that all taxes were included in my booking and there was nothing to pay locally.

The next morning the receptionist didn't mention this tax further, and advised us that our transfer had cancelled so he would take us to the airport himself. Upon arrival at the airport, where we could not pay by Barclaycard or get a receipt he then preceded to demand the City Riad Tax again. He was a bit taken aback when we told him we had phoned Expedia. We wonder how many people have paid this City Riad Tax???!!!

  • Stayed: March 2012, traveled as a couple
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1  Thank raff1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 9, 2012

Wonderful and relaxing place to stay, with excellent staff. Very helpful with places to eat and drink in the city with good sound advice on deals and bargains to be had in the shops. Breakfast was a very pleasant experience on the roof terrace with refreshing mint tea... the perfect way to start a great day in Marrakech!

  • Stayed: September 2011, traveled with friends
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Thank Becks1403
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Riad Hannah City Hotel

Address: 28 derb Assabane | Riad Laarousse, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #1,006 of 1,186 B&Bs / Inns in Marrakech
Price Range: $29 - $65 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Riad Hannah City Hotel 3.5*
Number of rooms: 11
Official Description (provided by the hotel):
Riad Hannah offers 11 rooms. Rooms that are almost identical. They all offer a blend of Morrocan ambiance and European comfort.All rooms have a modern bathing room. Some rooms even have their own bathtub. All rooms have European-style sanitary. All mattresses have the same European quality, which we consider an extra reason to stay at Riad Hannah. A good night’s rest in a strange town is necessary. ... more   less 
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