A popular hotel as was brought up by various online search engines; although a basic offering of accommodation, whatever luxury was lacking was most definitely made up for by the friendly and helpful staff that were at our service, namely; Kamal (proprietor), Nurdin and Aadil - although not proprietors treated us as though we were guests in their own homes, and a few other assistants. We travelled to morocco as a group of ladies on our own, and the guys made sure we were 100% safe throughout our stay; advising what to do and what not to do/eat/drink etc. Also, great care was taken to ensure we did not have to leave the hotel unnecessarily late at night if felt like having any particular type of food etc, and someone was sent to collect it for us. Our visit was for 7 nights through which, we travelled up to Fes for a night n returned the next day, all with a personal driver Idriss- whom Aadil had appointed to us. Although not with us in Fes, Aadil had made a provision for us to be given a tour of the places we wanted to visit, ensuring we covered everything we wanted to in such a short space of time. He gave us all the right advice and realistic suggestions to make our short holiday as fruitful as possible. On the last day on reaching the airport whilst we were waiting to check in for our return flight, Nurdin turned up with something one of us had forgot at the hotel; if that isn't personal and great customer service, then i don't know what is!
I, along with the other ladies I travelled with were all very happy with the hotel and the service, and most definately would stay at el kennaria during any subsequent visits to Morocco, and would recommend anyone else to also do so. We would like to thank all the guys for all their help and assistance to ensure we had a wonderful holiday.
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