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“The best in the city” 5 of 5 stars
Review of Four Seasons Resort Marrakech

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Four Seasons Resort Marrakech
Ranked #51 of 504 Hotels in Marrakech
Certificate of Excellence
Boston, Massachusetts
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“The best in the city”
5 of 5 stars Reviewed August 21, 2014

Overall this hotel is true to the Four Seasons brand. The rooms are spacious, the hotel was not too busy (although it was July), and the staff were very friendly albeit maybe a bit laxidasical with a few things (pool staff seemed inattentive at times). No real qualms though. If staying and eating at the hotel for breakfast the choices can get quite repetitive, however, and is limited to a buffet style. This all being said, the property is expansive, luxurious, and spacious. Certainly the place to stay when traveling to a city like Marrakesh. Overall, an excellent stay.

Room Tip: Splurge for extra and get a villa overlooking the pool.
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  • Stayed July 2014, traveled with friends
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank chris5588
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Felix M, General Manager at Four Seasons Resort Marrakech, responded to this review, September 8, 2014
Dear Chris5588,

My name is Felix Murillo, I am the General Manager of the Four Seasons Resort Marrakech.

I loved your comment, it is thorough and gives us a couple of challenges to work on. They are super important and I have already gone through with Charles our Director of Food and Beverage to increase the rotation of additonal items in the morning breakfast.

Please let me know if I may ever be of any assistance in the future. My direct email address is felix.murillo@fourseasons.com.

Respectfully,

Felix
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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960 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (196)
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English first
New York
Level Contributor
43 reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed August 18, 2014

Luxurious, well appointed, situated in garden of flowers surounding wonderful pool areas. The SPA experience amoung the best you can find anywhere worthy of spending the entire day. I highly recommend the massage

Stayed July 2014, traveled with family
Helpful?
3 Thank BigPicture61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
38 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed August 17, 2014

Four Seasons is a fantastic place to relax and 'chill out' as it has everything on offer; two swimming pools, restaurants, kids club etc. Our double suite was huge and wonderfuly decorated, with all the amenities you would expect from such a hotel. However as a family we did agree that on the whole, the hotel needs to 'tighten up' in certain areas. We did have a delicious barbecue supper one evening with both fish and meat being offered (the Italian restaurant was closed) however the breakfast on offer does not match the ones offered at other Four Seasons hotels. We wondered whether this was in part due to it being low season. The other point was the service, when on a number of minor occasions, it could have been improved. For example, asking 5/6 times for a shade and fresh towels when we arrived at the pool and multiple waiters asking us for our orders and then mixing up our order. We were also slightly disappointed, when, after a 1.5 hour wait at customs and arriving at the hotel, tired and late in the evening, they seemed reluctant to serve us which one would not have expected from an international hotel. However, these are very minor points - when staying at most hotels you would note even bother noting these, but it just seemed the hotel in certain areas was not quite up to the extremely high standards of other Four Seasons.

Room Tip: Our hotel room was incredible - on the ground floor, but we felt completely safe.
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank Str--iv13332
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mechelen, Belgium
Level Contributor
58 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed August 13, 2014

Great hotel with a world class service! Nothing bad to say about this hotel. They'll make you feel like a king/queen. Also only 10minutes from the airport yet no noise from the planes. Great food in the restaurants.

  • Stayed August 2014
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank Evy V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hfrehde, Director of Sales at Four Seasons Resort Marrakech, responded to this review, August 14, 2014
Dear Evy,

Thank you for your kind review and nice words about our service and staff. I am glad to see that all the hard work, love and attention our employees bring to the hotel every day, was well received by you during your stay.
Please come back soon.
Sincerely,
Holger Frehde
Director of Sales & Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wokingham, Berkshire
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed August 9, 2014

My husband surprised me (I didn't know till the night before exactly where I was going) by taking me to Marrakesh for our 20th wedding anniversary a couple of weeks ago. He doesn't normally have anything to do with booking our holidays so I was a little nervous!! I needn't have been, this hotel is amazing, from the minute we arrived they spoilt us. Our room was ready, even though we arrived at 10.30am and roses, sparkling wine, a 20th anniversary cake were all in our room on arrival.
The service level for the whole 6 nights did not falter, we had a fabulous time and I am very grateful to all of them for making our anniversary so special.
We have travelled all over the world and stayed in some great hotels, but this has to be the best.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
6 Thank CMR69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed August 8, 2014 via mobile

Absolutely faultless, the best hotel I've ever stayed at. The place is just amazing, the staff are very friendly, approachable, helpful and always wear a smile. My 4 days stay is not enough I didn't wanna leave the place as I feel so relaxed and comfortable. Every penny I spent is worth it. I will definitely go back in this place and I will make sure that I will stay longer.

  • Stayed August 2014
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
4 Thank lei4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hfrehde, Director of Sales at Four Seasons Resort Marrakech, responded to this review, August 14, 2014
Dear Lei,

Merci beaucoup for your great review. We hope you come back soon and stay longer! We have so many fun things to explore in and around Marrakech but also inside our resort, so please plan to stay longe next time. 4 days is not enough time to do it all.

Sincerely,
Holger Frehde
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greenwich, Connecticut
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed August 6, 2014

Marrakech can be quite overwhelming on first visit. We would go to the souk or to the Atlas Mountains and then come back to this very calming oasis. A swim in the pool at the end of the day was just what we needed to feel refreshed and ready to go exploring again the next day. Actually there are two pools: one for children and families and one for adults. Being a lap swimmer, I really appreciated the calm of the adult pool. And the occasional free treat by the pool. One day it was coconut ice cream! I also loved the morning buffet, especially the omelet. And the Moroccan restaurant made me a love of tajine! Perhaps the most professional service ever. Nice, nice people.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank JanieC51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Felix M, General Manager at Four Seasons Resort Marrakech, responded to this review, October 4, 2014
Dear JamieC51,

There is something for me that you touch upon that I was very happy to hear. The Souks and the Medina as amazing as it is, it may become a bit overwhelming. The fact that coming out of it, just 5 or 7 minutes away to our Resort, it makes you disconect and relax. We are trully the only resort in the City with over 40 acres of land.

My name is Felix Murillo, I am the General Manager of the Four Seasons Resort Marrakech. Thank you JamieC51 so very much for writting about us. Thank you, thank you for talking about the nice attitude of the people of Four Seasons here. I do believe that here in Morocco you find so many good heart, great hospitality minded people. We are blessed to be here and we do have a great responsiblity to train and develop the people.

I hope one day you return and I am able to assist you in any way. My direct email address is felix,murillo@fourseasons.com.

Yours cordially,

Felix
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Seasons Resort Marrakech

Property: Four Seasons Resort Marrakech
Address: 1 Boulevard de la Menara, Marrakech 40000, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Marrakech
#27 Family Hotel in Marrakech
#28 Spa Hotel in Marrakech
#30 Luxury Hotel in Marrakech
#39 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Four Seasons Resort Marrakech 5*
Number of rooms: 141
Official Description (provided by the hotel):
Marrakech refreshed: Located adjacent to the Menara Gardens, just a five minute drive from the exotic energy of the ancient Medina, Four Seasons offers a fresh Moroccan perspective: a calming resort-hotel with a light Moroccan touch. The inspiring retreat combines an impressive spa, landscaped pools, gardens and event space with a contemporary design that augments the sense of airy luminosity. Welcoming and uplifting, the hotel offers couples, families and groups a stylish oasis within an intriguing ancient city. ... more   less 
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Also Known As:
4 Seasons Resort Marrakech
Four Seasons Resort Marrakech Hotel Marrakech

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