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“Incredible Hotel even better staff” 5 of 5 bubbles
Review of Four Seasons Resort Marrakech

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Four Seasons Resort Marrakech
Ranked #49 of 511 Hotels in Marrakech
Certificate of Excellence
Liverpool, United Kingdom
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Incredible Hotel even better staff”
5 of 5 bubbles Reviewed July 24, 2014

The Hotel is literally an oasis in the desert. Great facilities, rooms, service. The thing that sets this Hotel apart from ALL others is their staff. From the gardeners down to the concierge and maître de they all want you to enjoy your stay. Magnificent and whoever is responsible for training their colleagues needs commending as well. Congratulations to everyone at the Four Seasons for making our stay so very very special.

Room Tip: Doest matter where you stay the views of the Hotel, gardens and pools are fantastic
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  • Stayed June 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank MrDoovde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hfrehde, Director of Sales at Four Seasons Resort Marrakech, responded to this review, August 14, 2014
Dear Mr Doovde,
How lovely to see your review and the recognition you gave to our exceptional employees. You are absilotuelt right: We have a great group of people that care about our guests and it really shows on a daily basis. You know that most of our employees have been at the resort since before we opened?
Thank you again for your review whcih we have shared with all of the staff and they really enjoyed your comments.
Please come back soon.
Sincerely,
Holger Frehde
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,021 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (205)
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English first
Oslo, Norway
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed July 21, 2014

Four Seasons Hotels are usually beautiful, but in Marrakech this hotel is more beautiful than ever.
Location does not matter in this city.
The garden and outdoor area here makes you relax and stay calm.
Restaurants are great.
Rooms fantastic.
The hotel is a dream.

  • Stayed September 2013, traveled solo
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Alfbendik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin
Level Contributor
71 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
4 of 5 bubbles Reviewed July 21, 2014

This is a beautiful resort. The hotel and grounds are lovely, rooms are nice, fab bathroom, walk in wardrobe, nice balcony, twice daily housekeeping service, overall what you would expect from the Four Seasons brand. When we returned to the hotel from our trips out, we were met at the hotel entrance with cold flannels and bottle of cold water. Very welcome!

Beds were a bit soft for my liking and my daughter's bed did sag in the middle but she didn't mind that!

Breakfast was excellent. Lovely varied buffet, also option to have freshly made omelettes or pancakes.

But otherwise I found the standard of food to be disappointing and not what you'd expect from a 5 star resort.

The poolside restaurant for lunch was ok & some staff were exceptionally nice, some were quite unfriendly. A lady at the table beside us was having a chicken dish one day & I asked for that. "Is it on the menu" the waiter asked me quite sarcastically. It wasn't, but I just assumed it was available. "If it's not on the menu, we don't have it," he said. Apparently it was on the special lunch menu that had finished half hour earlier.

We had dinner in the hotel every night as we just didn't want to go into town. There are 3 options on-site - an Italian restaurant, Moroccan buffet or an international restaurant which is also the bar.

The Italian restaurant was nice, lovely surroundings. The menu is quite minimal. We ate there twice, had pizza & these were good. The manager there was very hands-on, kept everything running smoothly and he went round each table, asked how everything was, very keen to hear feedback.

We didn't try the Morrocan buffet as it didn't appeal to my teenage daughter and so would've been an expensive option for her(490 dirhams per head) to just try a couple of things. It was always busy, which is a good sign!

Inara is the bar/international restaurant. Staff were nice, no obvious signs of a manager, surroundings lovely, food very poor.

The Caesar salad was basically a bowl of limp lettuce with a small piece of chicken, no croutons. The "half grilled chicken" was actually half an over-cooked chicken breast, completely dried out. The sole meunière was the worst I've ever had. Over cooked & tough & served with soggy potato wedges. Despite the fact that there were only 2 other customers, it took 45 minutes to arrive and certainly wasn't worth the wait!

After 3 days of average over-priced food, I asked to speak to the restaurant manager. He arrived after about 15 minutes and he was pleasant and but just kept saying "I'm totally with you." i wasn't sure if he was agreeing with me that the food was sub-standard or not!

We weren't charged for the food that evening but were charged for the drinks, 1 coke & 1 glass of wine. Might have been a nice goodwill gesture to waive that.

So to sum up, this is a lovely resort to spend time in. Very relaxing, peaceful & a perfect place to unwind. But I would recommend leaving the resort for dinner.

  • Stayed July 2014, traveled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank GranardDublin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hfrehde, Director of Sales at Four Seasons Resort Marrakech, responded to this review, August 14, 2014
Dear GranardDublin,
Thank you for your great and very detailed comments. Reviews like yours assist us in ensuring our resort experience and in your case, the food and dininig experience, get better and better.
We continue to evolve and create very special dining experience, ie a 360 degree Barbecue Dinner or our wonderful Pop Up Dinner concepts (Indian, Cuban and other fun dinners that just "pop up" for a few days). We hope you will come back soon and try us again and we will do our best to "get you right" this time.
Sincerely,
Holger Frehde
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 bubbles Reviewed July 18, 2014 via mobile

The staff at the resort make the experience, although that is not to take away from the beautiful resort itself.

The attention to detail is incredible, and I highly recommend the hammam, although be prepared to have cold water dumped on you (it's worth it).

The restaurants and bars on the resort make it difficult to venture away for meals. Arancini, and the sports bar above it, are not to be missed, especially if you are looking for a rare, well constructed cocktail in Marrakech.

Stayed July 2014
Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed July 17, 2014

Don't consider anywhere else. I've stayed at the 'Taj Palace' amongst many other hotels in Marrakech. They're ok, but don't even compare to the 'Four Seasons'. Most impressive, were the staff. They were genuine, friendly, helpful and well trained. The resort grounds are absolutely beautiful, They have seperate pools for families and couples/singles. The food is very good. I'd recommend the Italian Restaurant, we all enjoyed the food. Basic taxi's can be called to show you around, you must at the very least leave the luscious grounds to visit the souk. Don't pay more than 50 dirhams. I felt that my bed was a little soft and asked them to turn it for me. The staff insisted on exchanging my mattress for a harder version. I've never been offered that level of service in my 3.5 years of full time travel. Hats off to the Resort. Second to none. MASHALLAH and thank you. If you stay in the city, you're taking a peaceful sleep into your own hands!! Instead of waiting for the clubs to close in order to sleep, stay at four seasons and be greeted by the beautiful, singing bird life.

Room Tip: I was lucky enough to get a villa. Both of them fabulous #62 and #82 (near the adult pool). If you c...
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  • Stayed July 2014, traveled on business
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank 660WorldTraveller660
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond-upon-Thames, United Kingdom
Level Contributor
58 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 bubbles Reviewed July 17, 2014

We went to the Four Seasons as we had a Groupon to join everyone with 'breaking the fast'. The food was the best we ate in Marrakech hence me leaving this review.

Gorgeous Tajines, pastries, pastillas, fruit, dates (out of this world), fresh squeezed juices, moroccan tea, fresh baked breads.

We walked round the grounds as the manager ordered us a taxi, they were just beautiful with lots of elements. Has to be seen!-

Stayed July 2014, traveled as a couple
Helpful?
1 Thank elmo1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
100 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 bubbles Reviewed July 14, 2014

Overall this is a great resort. Pools are very nice and well maintained and the rooms are nicely appointed and well laid out. However, there were a few points of contention. The pool staff seemed a bit overwhelmed which was interesting considering the hotel was rather empty and many of the towels which they used on the chairs were dirty to stained which was a bit off-putting. The food at the hotel was good overall but I wouldn't say its on the level of other FS resorts I have stayed at. Overall if you are in Marrakech for service, cleanliness, and overall quality you can't do any better.

Room Tip: Worth booking a room in one of the outbuildings
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  • Stayed June 2014, traveled with friends
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank IV12121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Four Seasons Resort Marrakech

Property: Four Seasons Resort Marrakech
Address: 1 Boulevard de la Menara, Marrakech 40000, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Marrakech
#26 Spa Hotel in Marrakech
#27 Family Hotel in Marrakech
#30 Luxury Hotel in Marrakech
#39 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Four Seasons Resort Marrakech 5*
Number of rooms: 141
Official Description (provided by the hotel):
Marrakech refreshed: Located adjacent to the Menara Gardens, just a five minute drive from the exotic energy of the ancient Medina, Four Seasons offers a fresh Moroccan perspective: a calming resort-hotel with a light Moroccan touch. The inspiring retreat combines an impressive spa, landscaped pools, gardens and event space with a contemporary design that augments the sense of airy luminosity. Welcoming and uplifting, the hotel offers couples, families and groups a stylish oasis within an intriguing ancient city. ... more   less 
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Also Known As:
4 Seasons Resort Marrakech
Four Seasons Resort Marrakech Hotel Marrakech

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