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“Excellent hotel & resort in Marrakesh”

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Four Seasons Resort Marrakech
Ranked #51 of 495 Hotels in Marrakech
Certificate of Excellence
Melbourne
Level Contributor
129 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
“Excellent hotel & resort in Marrakesh”
5 of 5 bubbles Reviewed November 30, 2012 via mobile

A Great Four seasons resort, the staff are all very helpful, the property is fantastic, they have a super spa, and separate gym facility. It is close (but without any noise) to the airport. The medina and Center of town is a quick ride away. A very well run property...Very peaceful, great multiple swimming pools... Really good base to explore Marrakesh and day trip into the High Atlas Mountains...

Stayed November 2012, traveled as a couple
Helpful?
Thank Markqn1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hfrehde, Director of Sales at Four Seasons Resort Marrakech, responded to this review, January 11, 2013
Dear Markqn1,

Merci beaucoup for your review of our resort. We are glad you liked it and will share your feedback with our employees who get a lot of motivation out of these reviews to continue to create memorable experiences.

We hope to see you again at the Resort in the near future.

Sincerely,
Holger Frehde
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,122 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (221)
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Stratford-upon-Avon, United Kingdom
Level Contributor
260 reviews
103 hotel reviews
common_n_hotel_reviews_1bd8 316 helpful votes
3 of 5 bubbles Reviewed November 27, 2012

Check in was bit of a task but relatively straight forward. Staff when asked questions where polite and seemed to be very well trained. The hotel is lavishly furnished and very attractive. Now this is a big hotel and it does look like there has been money spent on it and the surroundings and facility's. There is a out door pool with cabanas around the side which is really good for getting changed and relaxing out of the sun in, poolside there is a bar as well. Breakfast selection was good however be warned, if you ask for a fried egg it takes ages for the chief to cook :-) also they had a standard domestic toaster for the toast..not good as there was always a queue for the toast.
The reason I have rated this hotel not as high as I am sure some people think it should be is because of the multiple ''little'' things that just add up..which for a 5 star hotel is just not on... I had to ask for turn down on a number of occasions, dental and shaving kits had to be delivered to me, there was a mat on the floor next to the toilet (uggghhh) totally unhygienic ! toilet light switch finger plate was loose and unkempt,shower slider would not stay up in the shower cubicle and to cap it all there was a spill outside of my room that wasn't cleaned up in the days that I stayed there. Now I appreciated that all the points that I have mentioned may seem small but when you are paying in excess of €500 for a room I expect a certain level of facility's and service.
Again no issues with the staff themselves, who where without exception helpful just those things that shouldn't be there..

  • Stayed October 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank onetrubrit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hfrehde, Director of Sales at Four Seasons Resort Marrakech, responded to this review, January 11, 2013
Dear onetrubrit,

Thank you for taking the time to review our resort on Tripadvisor. We appreciate your feedback and have reviewed it in detail with the appropriate departments that you mentioned were in need of improvement. Rest assured that we take these reviews serious and make changes based on them. Thank you for your honest feedback.

We hope to see you again at the Resort in the near future to see for yourself what we have changed.

Sincerely,
Holger Frehde
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
crazytreamtravel
Level Contributor
73 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 bubbles Reviewed November 19, 2012

We stayed at the Four Seasons for 4 nights in November with our 20 month old child.

We were lucky to be upgraded to a very nice suite, with lots of room. A few minor things in the room did not work (a plug, the scale, one of the shower jets--the computer driven shower took a couple of minutes to figure out...but really cool after we got it going), but was clean and comfortable. We really liked the patio. A few things in the hotel need work, we got stuck in an elevator for 10 minutes and the emergency phone didn't work...we had to call the front desk on our mobile--we were told they are aware of the problem put having trouble getting parts.

The staff in the kid zone were awesome (5+stars to the staff here and possibly the most friendly resort staff I have ever met) and the facility very nice. They don't allow children under 4 to stay without supervision, but they do a great job playing with the kids.

The service quality was generally very good and clearly the staff were working very hard to make the stay pleasant and were very friendly to children.

One of the pools was heated and both pools were amazing.

What made the stay unusual was that 95% of the hotel was taken over by Land Rover and they were brining a new team of car salesmen every 24 hours or so. Most of the hotel was very quiet, except breafast when you shared the resturant with this large (not very friendly) group. As a consequence most of the resturants in the hotel were closed and there was limited food choice in the hotel. The Land Rover group is going to be there for a significant time (perhaps a month) and I would skip the hotel when they are there. Other than choice, the food was good.

I would stay at the hotel again, but would check to see if they had any large groups staying and to figure out what facilities might be closed. If we return to Marrakech, I would be tempted to try one of the other five star hotels--put the quality of the staff in the kid zone would likely bring me back to the four seasons.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Crazyteamtravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hfrehde, Director of Sales at Four Seasons Resort Marrakech, responded to this review, January 11, 2013
Dear Crazyteamtravel,

Thank you for your very detailed review. We take all reviews very serious and discuss them with the departments that are concerned.

Please let me know if you would like to discuss any other items in more detail. You can reach me at 00212 661 46 73 58 at anytime.

We hope to see you again at the Resort in the near future.

Sincerely,
Holger Frehde
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg
Level Contributor
50 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 bubbles Reviewed November 16, 2012

Spent a glorious 36 hours at this hotel and longed to stay.

Everything is perfect. The magnificent rooms (I had a deluxe and it was one of the nicest I've ever seen, and I spend significant amounts of time in luxury hotels) the service, the beautiful gardens, the wonderful food, and the sights and sounds of Morocco.

The people here are awesome and everyone seems to know your name. I highly recommend the Four Seasons, and I can't wait to return.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JoziMatt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hfrehde, Director of Sales at Four Seasons Resort Marrakech, responded to this review, January 11, 2013
Dear JoziMatt,

Thank you for your review and great comments. We wish you could have stayed longer as well and invite you to come back soon... next time for a longer stay to enjoy all that we have to offer: Spa, Pools, Tennis, Yoga, Medina Excursions, Atlas Mountain Trekking and more.

Sincerely,
Holger Frehde
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
80 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 169 helpful votes
4 of 5 bubbles Reviewed November 8, 2012

We stayed five nights in October. Had a large suite which was excellent with lots of space for everything we needed. Nice spa with good treatments and facilities. Great youth center where our son had a lot of fun. The pool was almost empty, a bit too quiet for my taste, maybe because the water was very cold (they told me they heat the pool only during winter time). We had breakfast every day one lunch and room service a couple of times. Food was mostly good, but sometimes just OK. Service not always up to FS standard and far from the service levels we experienced at Amanjena where we stayed afterwards. I had gotten the impression that the hotel was pretty close to the medina, and was disappointed that we had to drive 10 minutes and more to get to sights and restaurants. Lack of Moroccan atmosphere.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Musken
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hfrehde, Director of Sales at Four Seasons Resort Marrakech, responded to this review, January 11, 2013
Dear Musken,

Thank you for your review and for letting us know that we did not meet your expectations on your recent stay with us.

We are an Urban Resort, a contemporary modern Moroccan Hotel that offers a lot of day light throughout with a calming and soothing atmosphere from the moment your arrive. Our location within close proximity to the Medina walls (5 minute cab ride), yet in a calm and quiet area across from the Menara Gardens, offers our guest to possibility to easily shop in the Medina in the morning and then relax by our pool in the afternoon and go back to the Medina at night for an exciting evening on Jemaa El Fna square.

We hope to see you again at the Resort in the near future.

Sincerely,
Holger Frehde
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colombo, Sri Lanka
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed October 31, 2012

The Service at any Four Seasons Resort surpasses most other premium hotels. Obviously the Four Seasons have an excellent training program because this characteristic is seen at any of their Hotels anywhere in the world. The staff will go out of their way to ensure that you are happy. I had my shirts ironed - FOC. I ordered Coffee with Warm Milk once, and every cup of coffee I asked for there after came with warm milk. Also, the staff are all intelligent. They are not parroting rhetoric but they are talking intelligently.
Atmosphere - every part of the hotel makes you feel you are in Morocco. It has this central atmosphere running throughout the hotel.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SheranFdo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hfrehde, Director of Sales at Four Seasons Resort Marrakech, responded to this review, January 11, 2013
Dear SheranFdo,

We thank you for your nice review and are glad you enjoyed it. We have shared your example of the "coffee with warm milk" with our staff and they have enjoyed seeing the efforts that they make are appreciated by our guests. Thank you.

We hope to see you again at the Resort in the near future.

Sincerely,
Holger Frehde
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kochi (Cochin), India
Level Contributor
48 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed October 29, 2012

1. great location - close to airport and most happenings in the city

2. lovely place - good rooms , restaurant and a sprawling property

3. excellent service.

the place is absolutely a delight to stay in. you can take long walks or cycle thru the property. excellent pool. there is a spa but did not use it . breakfast was also excellence though the service at the restaurant was a tad slow. very close to the airport.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank naveenPhilip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hfrehde, Director of Sales at Four Seasons Resort Marrakech, responded to this review, January 11, 2013
Dear naveenPhilip,

Shukran (Thank you) for your nice review of our resort. We are glad that you enjoyed the free bicycles that we offer to all of our guests to take a ride in our resort. Rest assured, we have also shared the feedback of the slow service with our staff at the restaurant and have made changes to improve this already.

We hope to see you again at the Resort in the near future.

Sincerely,
Holger Frehde
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Seasons Resort Marrakech

Property: Four Seasons Resort Marrakech
Address: 1 Boulevard de la Menara, Marrakech 40000, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Marrakech
#26 Spa Hotel in Marrakech
#27 Family Hotel in Marrakech
#34 Luxury Hotel in Marrakech
#39 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Four Seasons Resort Marrakech 5*
Number of rooms: 141
Official Description (provided by the hotel):
Marrakech refreshed: Located adjacent to the Menara Gardens, just a five minute drive from the exotic energy of the ancient Medina, Four Seasons offers a fresh Moroccan perspective: a calming resort-hotel with a light Moroccan touch. The inspiring retreat combines an impressive spa, landscaped pools, gardens and event space with a contemporary design that augments the sense of airy luminosity. Welcoming and uplifting, the hotel offers couples, families and groups a stylish oasis within an intriguing ancient city. ... more   less 
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Also Known As:
Four Seasons Resort Marrakech Hotel Marrakech
4 Seasons Resort Marrakech

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