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Villa Makassar
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Reviews (764)
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All reviewsclock caferoof terraceart deco hotelspa facilitiesan oasiskasbah areafull body massageatlas mountainswould highly recommend this hotelquiet streetoutdoor pooljunior suitemint tea and pastriesmain sightsboutique hotela wonderful stayhotel is beautiful
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Reviewed June 18, 2013

We stayed here for 3 nights for our anniversary,loved the original Art Deco furnishings they were so beautiful and coming back after an afternoon in the medina it felt like a different world, it is easy to forget you are in the middle of a city! The staff couldn't be more helpful and we didn't want to leave! Hoping to return again with my mother and sister, I would highly recommend it. (Also relax in the courtyard and read through some of the stunning books from the reading room) Needless to say breakfast was amazing and huge- you won't need lunch!

  • Stayed: May 2013, traveled as a couple
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1  Thank rachelandrob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 14, 2013

Our first trip to Morocco and Marrakech was made entirely memorable by the superb reception and service provided by Villa Makassar. A Riad in the Medina with 10 rooms all of which are presented in genuine art deco style, as is the whole Riad. Everywhere you look you see pieces and furniture from that period. We stayed in the Leleu room (a great upgrade) with the furniture all from the designs of Jules Leleu. The room was a picture as we arrived and Juliette who showed us round the whole Riad made clear that this was to be treated as our home for the next 6 nights. And that is the beauty of this hotel - you feel like you are at home with staff, whilst there when you need them, not pressing you, always smiling and polite but also friendly.

The freedom to come and go as you please around the Riad, making use of all the wonderful facilities such as the peaceful roof terrace or the cooling pool. The Spa facilities were excellent and the massages that we both enjoyed were of the highest standard.

We ate dinner twice during our stay and on both occasions were treated to home cooked traditional Moroccan food which was delicious.

Never having been to Marrakech we found the advice of the staff and the manager really helpful when planning our days and our situation in the Medina meant that we were never far from the sites of interest and the hustle and bustle that typifies Marrakech.

We travel frequently and like to vary our destinations but we have promised ourselves that we shall be returning to Marrakech next year and Villa Makassar. Perfect Riad, perfect staff and perfect situation.

Room Tip: You will not be disappointed whichever room you choose but the deluxe suites such as the Leleu Room are the height of luxury.
  • Stayed: June 2013, traveled as a couple
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1  Thank Roger J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 13, 2013

The hotel is noisy, the tv in our suite did not work, the air-conditioning did not work, the plugs in the bathroom did not work and at 10pm we had to ask the hotel staff to turn down the music played for the 1 or 2 dinner guests. The hotel appears to pay little attention to detail and it is not up to the standard we were expecting after reading the good reviews. Although there were some redeeming factors (we were upgraded to a very pretty suite and the manager organised us a salad after hours even though we did not book dinner) I would look elsewhere, even if I had to pay marginally more. The location of the hotel is also not ideally located in the Medina.

  • Stayed: June 2013, traveled as a couple
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6  Thank NoordhoekTravelGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Souheil H, Directeur général at Villa Makassar, responded to this reviewResponded June 14, 2013

Dear Guest,

Your review is totally unfair and basically wrong and some explanations have to be given.

First of all, your arrived on late afternoon from a long trip from the coast, as you have been sick because of the fish you ate at the Hotel were you stayed (you gave 4 stars in your review to that Hotel).
You have booked a Junior Suite and as I have noticed your illness state, I upgraded you to our best room so as you can have some rest, knowing that you were leaving in the next morning (which means very little time to recover and be able to assess the quality of service).

The TV and the AC were working properly, you just have not been able to use them correctly as we could not do a normal check in with you (being sick), and give you full explanations about your room (you asked me to skip the check in)

As soon as you called us, TV and AC were set properly.

As for the music, it was a saturday evening, and we play a very smooth, lounge jazzy music, that all our guests appreciate. Again, being sick, everything could seem annoying.

Your forgot to mention that our Chef prepared a complementary traditionnal herbs drink used for stomach problems, just to make you feel better.

We care about every single detail in Villa Makassar, and hopefully (almost) all our guests are able to assess that.

We have one of the best location in the Medina, in the Royal Palace area, very quite and peacefull and accessible by car, which is quite rare in the old city (I let you imagine if you had to walk in the heat, in your state to get to us on your arrival).

At Villa Makassar, we do accept criticisms and even ask feedbacks to our guests, as it is the only way the improve our quality of service.

But when it comes to an unfair review, as yours, where the main cause of your disapointment has to do with your sickness, caused by another Hotel, to whom you gave 4 stars in your review and titled it "almost perfect" (we basically do not have the same conception of perfection), I let the community of travellers make their own opinion by reading the other reviews, for an overall vision.

Bad experiences happen when you travel, but accusing the wrong persons/hotel is very exagerated.

I wish you had a safe journey back home and I would like to thank you for sharing your experience.

Best regards,
Souheil (GM)

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 9, 2013

My husband and I have just returned from a wonderful week long stay at Villa Makassar. Having spent a while reading the previous reviews on trip advisor before we went we arrived with high expectations.

The Riad surpassed all our expectations. As soon as you walk through the door it is like walking into an oasis of calm and tranquility. We were greated by the owner and Souheil the general manager, paperwork was kept to a minimum and we were shown to a lovely cool lounge area with mint tea and pastries before being offered a tour of the riad.

The Riad itself is about 15 mins walk from the main square and only about 5/10 mins walk from the square for the jewish quarter with shops and restaurants as well as palais badi and the saadian tombs.

Facilities:

The Riad itself is just beautiful, the courtyards, lounges and seating areas are maintained to a high standard, the roof terrace was one of the highlights of our stay. Perfect for a relaxed breakfast, chill with a book on one of the daybed sun loungers - lovely padded cushions with towels and lovely big straw hats so you can stay nice and cool, or a sun downer drink watching the walls glow orange in the sunset - just gorgeous and so peaceful it is easy to forget you are in the middle of a city!!

We also used the pool area - the pool isn't heated but is warmed by the sun during the course of the day - it is rather chilly but lovely to cool off in! I only ever managed a paddle but my husband swam and assured me it warmed up over time.

One of the great things about the Riad is the peace and quiet, you don't have waiters hovering over you every minute making you feel you should be buying drinks etc. Instead there are buttons around all the public areas that you press should you need assistance like towels or drinks. I loved this aspect of the Riad as it meant you could really enjoy time together and as there are only 10 bedrooms and plenty of different areas to relax, often we didn't see any other guests despite the Riad being pretty much full the whole time we were there.

Spa

As the weather was so good whilst we were staying and we did so much sightseeing we didn't have much opportunity to use the spa but did have a 1 hour massage each. The spa area itself looked lovely with a jacuzzi pool, the hammam and treatment rooms. My massage was excellent - very relaxing and well done


Food

We ate at the Riad 3 nights out of the 7 we were there. One was a complimentary meal we received as part of our booking. On one of the evenings we chose to have a cookery lesson with Fatima the chef where we learnt to make moroccan salads and tagine - a great experience and the Riad arranged for Abdul to translate for us as our French is a little rusty!! On our final night we tried the couscous and a lamb tagine. Every meal was equally as good - the food is freshly cooked - you need to let the Riad know in advance if you plan to eat that evening as Fatima goes to the market and buys the products and herbs and spices fresh for each meal. Fatima is an extremely talented chef who seems to put her heart and soul into her cooking!

Breakfast was a great experience. We ate on the roof a few mornings and sometimes down in the restaurant - it is really up to you. Breakfast again is freshly made - we usually had homemade yoghurt or fresh fruit followed by a selection of baked goods - varying from moroccan pancakes, cakes, french toast and rolls. Different every day - served with Fatimas homemade jams and then the opportunity to have eggs as well. - we only managed lunch one day as the breakfast was so substantial! The orange juice served at breakfast tastes amazing!!

Service:

What sets this Riad apart from others is the staff who work there. Having spent time in Asia last year we didn't think we would find the kind of service experienced there again ... how wrong we were!! The staff go above and beyond to ensure your holiday is as special as possible! Nothing is too much trouble, everyone in the Riad smiles at you and over time it really felt like a home from home.

During our stay it was our first wedding anniversary and Souheil and the rest of the team did so much to ensure we had a special stay. We were given a cake, had our room covered in rose petals, and as a suprise after spending the day out of the Riad visiting Essaouria we returned to find out that our room had been packed up and we had been upgraded to a suite for our last two nights - they had even moved everything for us!

One of the nicest things about the way the Riad is run is the fact your happiness and enjoyment of your stay is at the centre of everything. Throughout our time at Villa Makassar the whole team provided excellent service recommending restaurants - including booking for us and arranging the taxis, directing us to points of interest, arranging guides, making sure we had a drink after we checked out before we set off for the airport, giving us our room until we need to leave for the airport late afternoon.

They are so determined to improve and be the best they can - we were asked by a number of the staff how our stay was if there was anything that we thought could be improved on.

We have never been so sad to leave a holiday and would recommend Villa Makassar to anyone who wants to experience "Real Morocco", have a unique experience and have the relaxation and flexibility that comes from being in a small riad compared to a large hotel.

We will definitely be back!

  • Stayed: June 2013, traveled as a couple
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2  Thank Emsi999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 1, 2013 via mobile

We had a fantastic time at Villa Makassar. The decoration, the staff, the SPA, the food, the rooms, the details...
We arrived very tired and we left very relax. Thank you to Souheil the Director, to Fatima the fantastic cook, to Zineb for the massage and Youssef for the service.
We miss you and we will come back as soon as possible.

  • Stayed: May 2013
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Thank templar077
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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