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All reviews pool bar animation team golf buggy private pool shuttle bus reception staff all inclusive hotel french guests french speaking main language table tennis plenty of sunbeds evening entertainment themed nights short break water aerobics olive trees
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Reviewed October 4, 2010

We had a very good stay at this hotel. Our room was clean and comfortable,food and drink was excellent and the staff were friendly and efficient with particular mention for Mustapha and his hard working reception staff who were very helpful.

  • Stayed: September 2010, traveled as a couple
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1  Thank DW08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 27, 2010

We have just stayed for one week. The staff were very friendly and helpful although not heavily trained. The bedroom was lovely and cleaned everyday, it was bizarre though as our clothes or jewellery were arranged amongst Rose petals on the bed every day. Nice and quiet with no room noise from others which is great. Pools and loungers good but some damage to areas. You could see staff attending to faults. Gardens nice with lots of staff attending to same. The bar at pool was a bit fly infested so never took food from there. Food was poor. Did not change enough throughout the week. Service good apart from weekend when hotel much busier and standards dropped considerably, thus would not like to be here when busy. The night time entertainment the same most nights too which became mind numbing!! Taxis to medina ranged from 50dh to 100dh and takes about 10 mins. All in all at all inclusive at £99 a night for 2 persons it's good value. Would not pay more though. May come back with kids as has archery, tennis football volleyball courts plus pools for them. Oh and we used spa 5 times. This was good value and is nice. Some girls better than others.

  • Stayed: September 2010
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Thank PinkyTheElephant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 16, 2010

First the bad - Rude reception and this is the hotels 'front line'
No info or map of the complex - you need to ask everything....How do I get a pool towel? Where is the restaurant? Is there a shop? Is there a bus to town?
Every time you want to know something, you have to go back to the rude reception. Don't wait for them to speak to you - you'll wait for ages, just ask whoever's there what you want.
Restaurant - a bit chaotic but mostly due to lack of parental control (not the hotel's fault). Kids running around and spilling food. But choice of food was OK. One day the scrambled eggs and potatoes had not even been heated - very dangerous. But the waiters were excellent.
Staff inside though - waiters, bar staff, pool attendants, cleaners, porters etc were absolutely excellent and had no problem with english.
Drink choices were excellent and bottled water given as often as you want it.
Room was lovely, although 2 mornings we had no hot water until about noon.
Pool area really nice with lots of sunbeds and canopies.
A lot of wasps around, encouraged by lazy guests leaving food and empty coke glasses lying around.
All in all this complex was an OK experience -- it is in the middle of nowhere -- but not, in my opinion, 5*

  • Stayed: September 2010, traveled as a couple
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Thank arcscot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 10, 2010

The expectation a tourist has from a hotel depends always on the experience acquired. That is the reason why some tourists misevaluate a 5* Hotel as very good or an All-Inclusive excellent, because they never stayed in such level hotel or never booked All-Inclusive.Everyone who stayed in a 5* Hotel or Resort in the Caribbean with All-Inclusive will always rate the Kenzi as very poor, sorry, not everybody as the same perception, due to professional and tourist experience My experience tells me that the Hotels in Marrakech (in Casablanca you find better hotels) are under the international patterns concerning the stars and food & beverage. Some of them go for sure under de minimum you may expect. In Europe some 3* hotels may offer you a better food & beverage package and service than the one offered by Kenzi. The same is valid for front-desk service.
Now, our real experience:
UNACCEPTABLE - a front-desk not providing by the check-in information about hotel services. Total payment by check-in required, despite our Credit Card Nr known by the hotel. We booked ALL INCLUSIVE and as rule of Kenzi no drinks in the fridge bars of the hotel rooms, there is no room-service or food available from the dinning time up to the breakfast. The restaurant service was unorganized and unskilled (egg. where have one seen in a buffet restaurant or à la carte, the practice of using the same knife and fork for all the courses, just replacing them on request?). Kitchen, high deficiency of food hygiene and safety, food exposed day after day and poorly packaged, repeated daily menu and poorly made (no flavor) and presentation without appeal. The bar at the pool closes at 17:30 and the main bar at 00:30. Pool towels provided only with a deposit of € 10 per pax. The Entertainment was very unskilled and most of the time in French idiom. Beside all of these, bad enough, we still are suffering from gastroenteritis, after one week back home. Never recommend this Hotel. Marrakech, outside the hotel, was an excellent experience, especially the taxi service, a very reliable and honest guy, speaks Spanish, French and English and we paid a very competitive price, the best way to discover the real Maroc and to feel everywhere protected. The high point was when he took us during one of the trips to a traditional small Berbers place and to a family house to see how they live, where we got nice tea and Berbers bread with honey. Take care with what you pay there, they ask you always more. A taxi from the airport to the hotel they may ask you € 15 up €20. With our taxi driver we paid only €10. Hotel’s staff is lovely and helpful, they need professional orientation. Most of them do not earn more than €200 per month and are mostly trainees. A front-desk officer earns €250 per month. So you feel to give them some money. Some information you may need please do not hesitate.

  • Stayed: September 2010, traveled as a couple
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3  Thank TourismManagExpert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 3, 2010

Hotel is new & meant to be 5*. We went all inclusive for 1 week not our usual style of holiday, we needed a quick getaway. The rooms were great and clean. The two swimming pools were fantastic. The food was very average and repetitive. The nightly stir fry's were grim. The deserts looked great and lots of them, but they all tasted the same. Drinks were plentiful the wine was vile the beer below par. During the day no one cleared any glasses, you had to throw them in a plastic bucket swamped with wasps. The most annoying thing was a French holiday club Eldoraror, that expected to whoop everyone up to an excited state and enjoy 'kiss me quick' style exercise in and around the pool, to really loud 90's house remixes played by wanna be DJ's. The was no mellow 5* ambience to be had! The Wifi in every room was patchy to say the least.

  • Stayed: August 2010, traveled with family
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Thank MtHoye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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