Started off badly - we got there on a saturday evening after long day of travelling and were rushed to dinner as it was closing rather than given a room (which is fair enough) when we returned we were told there was a techinical fault with our room and we were shipped off to the sister hotel for one night which actually was 5*. Due to lack of communication between both hotels we were not allowed our all inclusive option at the new hotel. when we eventually solved this the bar etc was closed and we were offered no alternative. We wouldve preferred if they had sent us there straight away instead of wasting time with dinner etc.
We experienced a lot of frustration with the reception because it is very french orientated. eventually when we returned all we were offered was a comp massage on the spa which was not acceptable to us, so pushed them for an upgrade which we eventually got. Nice junior suite. nice and big with lounge area, his and hers sinks, bath and shower and lovely balcony. Cleaned everyday with fresh towels. If you require an iron just phone and it will be sent to your room. So called wifi within the rooms was not great, it would show as connected on your device but then not actually work. but when we sat on the balcony it suddenyl starts working
The food overall was very repetitive but cant expect much more from this kind of hotel. wasnt great, the odd dish was nice. Worst case scenario the pasta station where you can choose your own ingredients.
Pool area was very good. There was the quiet pool if you just wanted to relax, or the "fun" pool where there was always some kind of activity going on like belly dancing class, water aerobics, zumba etc. they had football matces, volleyball, darts etc. The entertainment team are by far the best part of the entire hotel...always willing to have a quick chat and let you know about any activities going on or about to start. very encouraging but not pushy if you dont feel like taking part. Between lunch and dinner the information booklet in the room states snacks are served at the hotel bar, when in actually fact they are served just outside the dining hall.
Evening entertainment was also very good, from dance acts to the amazing fire show around the pool. something different every night for everyone. We noticed they had the kids disco in the evening if you are travelling with the family this would be good for you. Being all inclusive was good because while watch the entertainment and shows the waiters were very pro-active in offering to refill your drinks. (we still dont know if we were tipping enough of too much)
There was a nightclub within the complex which was well publicised. We just heard about it from another couple at the bar. Spa was very nice - not too expensive. you do need to pre book though. Not sure i agree with their method of paying on check out and all they do is take your room number because then anyone can say any room number.
Lucky we had read about the tax per person per night before we arrived so we were prepared. Be prepared to pay around 25 dhirams pppn when you check out. if you have an evening flight, i would recommend you go and settle up your bill the day before
overall, i would most highly recommend this hotel.
- Official Description (provided by the hotel):
- A pioneer in its category. This hotel-club provides a full range of activities together with the best contemporary design by architect Imaad Rahmouni. Modernism and discovery can be shared by families or friends, in one of the best leisure hotels in Morocco, located by the Atlas Mountains, in the middle of 10 hectares centenarian olive trees. Accommodation 9 riads 254 double or triple rooms (32 m²) and 60 suites (53 m²) – all with private balcony. ... more less
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- Also Known As:
- Kenzi Club Agdal Medina Hotel Marrakech