Just got back from this hotel, where we stayed for three nights. Overall we had a nice time there but there was certainly areas that could have been improved on. Good points were that the hotel was generally well-kept, we had a nice room not far from the pools and restaurant, and we liked the pool area which at this time of year had a plentiful supply of sunbeds and 'sunbed huts'. We thought that the food was generally fine - what we expected for price paid. Some days we enjoyed the food more than others (some days the meat dishes offered were not great) - but you could always find something and there was a good pasta station where you can get pasta made however you want it. We had a complaint about noise as the room two doors down from us was being refurbished and banging started at 8.30am - but this was dealt with well, we were offered to move rooms which we didn't want and instead requested they started at 9.30am which they then did.
Things that we were less good...staff in general were unfriendly, particularly the reception staff. They kind of gave the impression you were an inconvenience to them - and I think this was particularly towards the English guests (rather than French). The reception staff did not acknowledge you - you would have to go up and start speaking to them before they would even look up to help you. In the restaurant staff were hit and miss- one night we asked for wine and it was brought over, opened in front of us and put in a cooler. The next night we asked for wine and a warm bottle which was half used was plonked on the table.
There is not enough selection in terms of places to eat and drink. You can only eat in the main restaurant (unless you pay 10 euros to eat in the other one) at the times it is open. It said snacks were available at the pool bar but they were not. During the day you can only get drinks from the pool bar. The other bar (night one) is open to go in and watch football during the day but they won't serve any drinks until 6pm. The night bar is then open until around 11pm. The bar itself is awful (like a village hall) so no-one sat in it - everyone just sat outside around the entertainment stage. The entertainment wasn't really our thing but there was many people who did seem to really enjoy it. One night they ran out of beer completely - both on tap and in bottles.
A few of other things... You get asked to pay a deposit of 150d per pool towel so do not lose the towel! How they need over £10 to cover the cost of a towel I don't know. Also - the wifi is rubbish. You can sometimes get a bit of signal in the reception area but even then it barely worked. Finally, there is a spa with a lovely indoor swimming pool, but you have to pay 100d to go in and use the pool which we found unreasonable. When we booked we were told there was a free hamamam included but there was no mention of this when we got there and seeing as you can't get into the spa without paying I wonder if anyone actually gets this.
- Official Description (provided by the hotel):
- A pioneer in its category. This hotel-club provides a full range of activities together with the best contemporary design by architect Imaad Rahmouni. Modernism and discovery can be shared by families or friends, in one of the best leisure hotels in Morocco, located by the Atlas Mountains, in the middle of 10 hectares centenarian olive trees. Accommodation 9 riads 254 double or triple rooms (32 m²) and 60 suites (53 m²) – all with private balcony. ... more less
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- Also Known As:
- Kenzi Club Agdal Medina Hotel Marrakech