Have been back in the UK for 24 hours and am already longing to be back in Morocco and, indeed, the Kenzi Club Agdal Medina.
Prepare for, my long (but hopefully comprehensive) review.
Having stayed in numerous hotels around the world this has got to be one of the best by far. Don’t get me wrong, it does have a few minor (and I mean minor) issues, but as a patient couple these did not bother us as much as some things seemed to have bothered previous reviewers!!
Oh, two top tips before I review the hotel:
1 – don’t exchange your money in the UK. It cost us £98 for 1000dhms (10.20dhms to the £). As soon as you collect your baggage at Marrakech airport and before leaving the arrivals hall there is an exchange bureau where we got 12.6dhms to the £) – almost a £20 difference and it was so quick and simple
2 – if you are staying in Marrakech for a while and would like to book trips in advance we can recommend www.marrakech-trips.com. Please see separate review on this.
Right so let’s begin:
We were welcomed at the door by the porter who took our bags and immediately sat us down and offered us a cool mint and lemon tea and a cold towel – very welcome after the introduction to the Marrakech heat.
I cannot understand previous reviewers comments about the reception staff. They were nothing but friendly and polite throughout our stay and answered our, numerous, questions, in ENGLISH without a hint of rudeness. In fact there were other staff who could take a leaf out of the reception staff books (but I’ll come to that later)!
Indeed, the reception team wouldn’t even let us stand at the desk to check in, they insisted that we sat down and relaxed and bought all paperwork, wristband, etc to us.
The only downside to check in/the room is that you have to pay a daily rate for the safe 30dhms a day, which in many hotels is returned to you on departure. Not a mass amount of money, but something to be aware of. Just like the visitor tax – you will get this on your bill when you check out – ours was somewhere in the region of 200dhms (£15) for the two of us for a week.
Oh, you also get your tokens to exchange with the animation team for towels to use around the pool.
Room and Grounds
Our rooms was perfect for our needs. It was (as booked and as described) a standard double/twin room. We were on the ground floor, had two large single beds pushed together, a third smaller bed, one large bathroom (shower, bath, bidet, toilet), TV (only one BBC channel, but who goes on holiday to watch tele??), large wardrobe, dressing table and a terrace. Rooms are cleaned daily (and cleaned properly, not like some hotels).
The grounds of the hotel are immaculate and so well kept. The maids sweep your terrace early every morning and the gardeners are out early pruning, cutting etc
There are two main pools at the hotel – one, what I would describe as ‘fun’ pool where there are 3 water slides, most of the kids/families and where the animation team are based. The other pool (which we elected for) was a bit quieter and closer to the bar!!
Both pools served a purpose and were subject to personal choice.
Well stocked with drinks, decent staff, quick service. Don’t be put off by the flies. They congregated round the fizzy drink machine. Staff were very good to make sure that they didn’t get flies in drinks and guest seemed to ignore the fact that they were there.
Atlas Restaurant (buffet dining) – this was above standard for all-inclusive, there was a massive choice at all meal times and there was never a shortage of food no matter what time you went to eat. Even the fussiest eater would survive here! This is possibly one of the areas that needs tightening up staff wise though. At times (particularly lunch times) the staff were run off their feet and it was often difficult to find a table that was set or a waiter to clear one for you. As I mentioned at the top of this review, a minor issue, but a less patient guest may get annoyed!
Oh, on the plus side water, wine and some soft drinks served by the bottle and noone grumbles if you take them out with you!
Moroccan restaurant (bookable – at a cost of 100dhms per person – approx. £8) – we had a lovely meal in this restaurant. There were only 4 other people dinning on the same night as us and it felt very intimate and special. The food was great and was different to what we had had in the buffet restaurant. Worth a visit especially if you are celebrating a special occasion.
Think many reviewers have said this before, but these guys and girls definitely work the hardest at the hotel, they are always around to greet you with a smile or a kind word, they don’t bug you to take part in anything and they work late – they put on a show nearly every night and if they aren’t in it they still stay to support.
We were lucky to be there on the week that they did the fire show (they only do this every other week) which was one of the best shows of its sort that I have ever seen.
This was the only area that I felt let the hotel down. There seemed to be a number of staff behind the bar in an evening, but only two serving, producing long queues. The staff also didn’t seem too happy. Again, only a minor issue, but it did get a little frustrating having to wait a while for drinks, especially when it meant missing out on the entertainment.
We had a fabulous stay at the Kenzi Club Agdal Medina and I could probably write so much more, but I will let you discover that for yourselves!!
- Official Description (provided by the hotel):
- A pioneer in its category. This hotel-club provides a full range of activities together with the best contemporary design by architect Imaad Rahmouni. Modernism and discovery can be shared by families or friends, in one of the best leisure hotels in Morocco, located by the Atlas Mountains, in the middle of 10 hectares centenarian olive trees. Accommodation 9 riads 254 double or triple rooms (32 m²) and 60 suites (53 m²) – all with private balcony. ... more less
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- Also Known As:
- Kenzi Club Agdal Medina Hotel Marrakech