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Kenzi Club Agdal Medina
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Reviews (5,862)
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All reviewsanimation teampool bargolf buggyprivate poolshuttle busreception staffall inclusive hotelfrench guestsfrench speakingmain languagetable tennisplenty of sunbedsevening entertainmentthemed nightsshort breakwater aerobicsall inclusive deal
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Reviewed April 26, 2013

We came to this hotel last year, same time of year, for 2 weeks break, with our two children who love the activities and ado club. Last year we came with Jet tours.
We cannot fault the entertainment for the children, who are 16 and 14 and the animators are very hard working, polite and friendly team.
The downside was, to our understanding, booking through Booking.com. We feel like second class citizens. This is obviously due to Booking. com taking their commission rate. We were frowned on and clicked at, when reception looked at our reservation on arriving and said, oh yes you with Booking..... and it is evidently not one of their most lucrative reservation points. I have to say that I did indeed try to call them direct and ask for a reservation of two double rooms for two weeks and was told that they were full. I asked, how was it possible that Booking.com website say they have availability. To which I was told, well book that way madame as we are full.
Anyway, we are here and the children love to meet new friends in the club.
Good side, the hamman, gymnasium and spa treatments and golf pro are lovely.
The restaurant and service for dinner is a massive let-down.
How the hotel can be called a 4/5 star is beyond our comprehension.
The food is very tedious and many nights poor quality. I suppose this is to be expected with such a large number of people to feed and children always eat pizza and chips anyway, so they are happy.
However the breakfast is fab. Loads of choice and a lovely start to the day with some extremely helpful staff outside on the terrace.
The evening meal staff are a different story. They can ignore you for ages if they feel pressured with so many guests arriving between 8 and 9pm. Do not arrive too late otherwise they are very keen to close down cooking areas and shut the curtains and the table staff are overly keen to clear tables and take your plates away. Sadly not the opposite when you arrrive. Do not feel the need to wear smart attire as it is very much a self-service canteen situation with the first come first served.
Another poor side. No coffee area outside after dinner. You have to go and queue up in the disco and ask for coffee there. It would be so easy to have a simple hot water urn and baskets of coffee, tea, sugar etc outside on the terrace so guests can go and help themselves.
A good quality are the gardens and pools. They are beautifully maintained and a very pleasant place to wander around in.
Another downside, we understand they take all reservations to keep them full but we were there the week they had 50 odd 18 year old students arrive together. Nice enough kids during the day but lots of drinking during the evening. You can imagine noise ! Then there was a family who had obviously paid the staff handsomely be waited on hand and foot by the pool and this family had plateloads of foods arriving all day, had taken over an area of the pool terrace, food smells everywhere, left the terrace looking like a bomb had hit it and not very savoury really. It would have been better had the hotel given this family !! a few tables out on the lawn area with parasols and they could have troughed there, instead of staff coming over with plates of this, chairs here, parasols there and ice buckets full of beers etc. Not very appealing to the other guests. Have never seen so much attention given to a client ! They were the only people being served around the pool !
Opinion is that this is very much a 3-4 star hotel now.
Many hotels that we have stayed in, their staff come and ask if you would like a drink. Here, you have to go and stand in a queue at the top bar and wait till a member of staff meets your gaze and understands their job.
All a bit disappointing really.
Cleaning of the room was a bit sporadic. On 5 days, they forgot to give us any towels ! They never in two weeks gave us clean glasses in the room or in the bathroom. We had to clean them ourselves before brushing our teeth. Again, all a bit disappointing. Not even a bottle of water in the room. We all had to make sure we remembered to get one from the poolside bar every day. Why they couldn;t put a bottle of water in each fridge...would be so easy to do.

BUT, the weather did not let us down.

  • Stayed: April 2013, traveled with family
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2  Thank KarenCharente
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 25, 2013

Booked a four night break with a friend April 2013. Positives: Hotel clean, fresh towels every day. Most of the staff friendly. Ten min drive or so from airport. Drinks always available, the wine is not too bad although always too warm and we had to ask for an ice bucket every time. Large pools, lots of sunbeds. A large variety of foods but the same every day. I turned vegetarian for the week as couldn't face the meat! Entertainment staff seem to work hard with the kids all day and then they do a show at night. There is a singer outside on the patio area at night until around ten.
Negatives: Love kids but they are everywhere. Think it may have been a school holiday? Agree with previous comment, keep the pool without slides for adults. Mostly French guests, only a handful of staff speak a little English. French seem to be heavy smokers! Always smoke wafting across to us from all directions by the pool. Loud music playing around pool, games for kids etc. This is definitely not a 5 star hotel.
We took the shuttle to the markets, very smelly and dirty but expected that. Expect to be hassled immediately you enter the square, shops all sell the same stuff. I bought a kaftan which started out at 500 dirhams and ended up at 200. Well worth a visit. We took taxi back to hotel - the driver wanted 110 D. but then accepted 50. They do stop and pick up others if they are flagged, apparently its the done thing. Marjorelle Gardens is beautiful and worth a visit also.
This hotel is fantastic if you are taking kids, but if you want a quiet time forget it. First time I have flown easy jet, great for short flights - on time in fact got back into Manchester 20 mins early.
Advised not to drink the water by rep - but bottles of water are in abundance. The smell in reception is wonderful ( burning oil) they sell it in the shop for 200 dirhams. No bargaining in there though, tried it. Bar staff at the snack bar a bit rude, could stand for ages waiting to get served - have to be firm and make yourself heard. Wouldn't go again but I think it was good value for money and great if you have kids.

Room Tip: Ask for a balcony room near pool
  • Stayed: April 2013, traveled with friends
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Thank wenwill777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 22, 2013

Going to start with the positives, which is the majority! Very nice clean hotel, big bedrooms, great food with huge variety and very generous with all drinks. Close to Marrakech - good shuttle bus service into and out of town. Close to airport too. Huge swimming pools and lots of sunbeds so a real treat not to have to "run for your sunbed" as in some hotels. (Having said that there were still the usual people who "bagged" their sunbed at 7 am, despite notices asking you not to do it.) A great place to go for a few days in the sun. Would definitely recommend it and would go back there.

A few things for the hotel to think about! I emailed twice before I came asking if they could arrange a taxi to collect myself and my three daughters from the airport when we arrived and was basically told "no - get a taxi from outside the airport" which surprised me slightly! I was hoping not to have to haggle with the taxis as we didn't arrive until the evening and were 4 women. However this is what we had to do and of course learnt we had paid far too much for the taxi during our stay! There were lots of taxis meeting people from our flight so I was not sure why this could not have been arranged. Needless to say our taxi back to the airport at the end of the stay was half the price of the first one.

There are two huge pools and I think it would be much nicer if one could be kept as an "adults only" pool. The pool with the flume is clearly for children and is actually a bigger pool. It was very noisy around the pool with loud music played most of the time and lots of shouting and activities going on. Again, would be nicer if that was more confined for the majority of people who didn't actually want to join in with the group activities.

The dining room was generally very good but breakfast was rather chaotic. Obviously most people come to breakfast around 9 am on holiday and we found that most days the tables were not being cleared quickly enough and we often ended up clearing our own table and then having to wait for it to be laid up clean for us. There was one waiter who was always particularly grumpy so we avoided sitting in his area after a couple of days!!!

The Moroccan Restaurant for which we paid a small supplement wasnt very exciting - or perhaps it just wasn't to our taste. We only went once and it was very disappointing with no choices. The Atlas Restaurant is so good. They need to make the Moroccan Restaurant better than that if they want people to use it.

It's a great hotel to go to but don't go there for a peaceful time as it's noisy in the public areas!

Basically well done to them though - we had a great time.

Room Tip: We had a quadruple room which I would say was a suite - great room - 2 separate sleeping areas with interconnecting door, 2 separate loos, separate shower & bath, 2 TVs. Not at all noisy. Easy access to rest of the hotel
  • Stayed: April 2013, traveled with family
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1  Thank Dolly099
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 21, 2013

2 nights at this hotel, my friends and i did enjoy our stay... starting from our arriving till the end
staff are amazing always activities we had a lot of fun
building and gardens ... god we feel at home staff smiling all the time the sevice very good clean
a lot of lesiures sport tennis quad the spa is dreamfull ...tours around the medina... free shuttle bus to the airport
the buffet is rich not repetitif i still feel the test of paella in my mounth
we had great time i hope to come back soon i love Marrakeshhhhh

  • Stayed: March 2013, traveled with friends
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Thank GOUFRANI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
clubagdal, Service qualité at Kenzi Club Agdal Medina, responded to this reviewResponded April 24, 2013

Dear Client,

Thank you for your comment.

We are delighted to know that your holiday at the Kenzi Club Agdal Medina were held in good terms.

waiting to see you again in your vacancy Club.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 19, 2013

10 very nice days spent here with 2 young children.

Our rooms were very nice and clean, and really quiet. Nice pools, though the fun pool with the slides is not heated! Overall while there is animation, it's reasonably relaxed and you can easily opt out. Wonderful spa facilities. The food is good and there is a lot of choice with Morrocan food always available.

Only weakness: the kids club was pretty basic with little activities for the children...

  • Stayed: April 2013, traveled with family
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1  Thank DomDec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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