Going to start with the positives, which is the majority! Very nice clean hotel, big bedrooms, great food with huge variety and very generous with all drinks. Close to Marrakech - good shuttle bus service into and out of town. Close to airport too. Huge swimming pools and lots of sunbeds so a real treat not to have to "run for your sunbed" as in some hotels. (Having said that there were still the usual people who "bagged" their sunbed at 7 am, despite notices asking you not to do it.) A great place to go for a few days in the sun. Would definitely recommend it and would go back there.
A few things for the hotel to think about! I emailed twice before I came asking if they could arrange a taxi to collect myself and my three daughters from the airport when we arrived and was basically told "no - get a taxi from outside the airport" which surprised me slightly! I was hoping not to have to haggle with the taxis as we didn't arrive until the evening and were 4 women. However this is what we had to do and of course learnt we had paid far too much for the taxi during our stay! There were lots of taxis meeting people from our flight so I was not sure why this could not have been arranged. Needless to say our taxi back to the airport at the end of the stay was half the price of the first one.
There are two huge pools and I think it would be much nicer if one could be kept as an "adults only" pool. The pool with the flume is clearly for children and is actually a bigger pool. It was very noisy around the pool with loud music played most of the time and lots of shouting and activities going on. Again, would be nicer if that was more confined for the majority of people who didn't actually want to join in with the group activities.
The dining room was generally very good but breakfast was rather chaotic. Obviously most people come to breakfast around 9 am on holiday and we found that most days the tables were not being cleared quickly enough and we often ended up clearing our own table and then having to wait for it to be laid up clean for us. There was one waiter who was always particularly grumpy so we avoided sitting in his area after a couple of days!!!
The Moroccan Restaurant for which we paid a small supplement wasnt very exciting - or perhaps it just wasn't to our taste. We only went once and it was very disappointing with no choices. The Atlas Restaurant is so good. They need to make the Moroccan Restaurant better than that if they want people to use it.
It's a great hotel to go to but don't go there for a peaceful time as it's noisy in the public areas!
Basically well done to them though - we had a great time.
- Official Description (provided by the hotel):
- A pioneer in its category. This hotel-club provides a full range of activities together with the best contemporary design by architect Imaad Rahmouni. Modernism and discovery can be shared by families or friends, in one of the best leisure hotels in Morocco, located by the Atlas Mountains, in the middle of 10 hectares centenarian olive trees. Accommodation 9 riads 254 double or triple rooms (32 m²) and 60 suites (53 m²) – all with private balcony. ... more less
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- Also Known As:
- Kenzi Club Agdal Medina Hotel Marrakech