I've just got back from a four day break with two friends and I could not give this hotel a better review. I can only presume that the people who have described the staff as unfriendly and useless were not friendly to the staff themselves. We made every effort to speak French to them, why should they speak English - this is not Europe! The rooms and grounds were immaculate. The food was Moroccan, it's Morocco!! If you are dubious about the food there is always bread, cheese, eggs, chips (if you must) so you will not go hungry. The wine is nice. The cocktails in the main bar are pretty good. Yes, it does take a long time to get anything done but have you never been to Spain?? The staff here, and in fact, everyone in Marrakech, are in no rush so just chill, enjoy the fantastic weather, all inclusive food and drinks, stunning locations, clean rooms and give them time to do their job without complaining every five minutes.
Every single member of staff was hugely helpful and fun. The entertainment staff really made this holiday for us. If you want to get involved in activities do it, you might even enjoy yourself. Treat them with the respect that they deserve and you will not be let down. We are already arranging to come again next year with our families. This place would be great for children of all ages. We felt so safe here which is why I can't understand some of the bad reviews. We left our mobiles, expensive camera, money and room cards on our sunbeds whilst swimming and nothing at all went missing.
If you want to snap your fingers at the staff and get everything rushed over to you - try France! If you want to have a relaxing, fun, entertaining and very friendly experience try this hotel. You will not be disapointed. I have had such an amazing four days, Huge thanks to the animation team for the entertainment, I have never laughed so much in my life!
Like I said, I cannot fault this place and I really can't understand the bad reviews at all. The staff aren't moody or rude. Just try treating them with respect, try speaking French to them and learn their names and you will be treated as well as we were!
- Official Description (provided by the hotel):
- A pioneer in its category. This hotel-club provides a full range of activities together with the best contemporary design by architect Imaad Rahmouni. Modernism and discovery can be shared by families or friends, in one of the best leisure hotels in Morocco, located by the Atlas Mountains, in the middle of 10 hectares centenarian olive trees. Accommodation 9 riads 254 double or triple rooms (32 m²) and 60 suites (53 m²) – all with private balcony. ... more less
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- Also Known As:
- Kenzi Club Agdal Medina Hotel Marrakech