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Reviewed April 1, 2012

Our group of ten arrived at the hotel in the evening where we were promptly served and offered mint tea whilst we checked in. We were all impressed by the hotel foyer and the service and the fact that we had managed to get such a good deal with the hotel and flights. We were then directed to the restaurant for our evening meal which was brilliant as there was plenty of choice at the buffet even though we came late.
After dinner we were lead to our rooms on a nice little golf buggy, our rooms were on the ground floor and all next to each other which was good for safety. The rooms were clean and basically but tastefully decorated. The beds were firm and it was cool enough at night so we did not need the air con. We were all inclusive and thought the buffet restaurant was pretty good with a good mixture of Italian, French and Moroccan dishes. I note that people have said that it was pretty repetitive but it is a buffet and there are only so many ways you can dress a lettuce and cook a chip! The reason people thought it was sometimes repetitive was because there was so much choice in the first place that cooking anything again would appear monotonous. In between there were cakes, pancakes and hot and cold drinks from the snack and cocktail bars. I don’t drink alcohol so I can’t comment on any of that side.
Entertainment-wise there was a bar/disco and a little theatre for the animation team, we went to the theatre once, it was all in French and they did some covers of popular songs and it all passed the time. We preferred excursions and going into the medina for entertainment and just relaxing at the hotel in the evening. We were happy with the shuttle service and used it a few times when going into the souks – try and book them in good time to avoid disappointment. If you want one in the morning then you should book it the day before. The driver would then let you know what time he was coming back to the same spot.
We did however encounter a problem with the pool, we were all Muslim women and the few who used the pool were asked to leave for wearing water-proof leggings and tops. However, this said, the hotel manager who came to tell us off was very nice and apologetic and said we were free to write to Kenzi Group management about this policy (we emailed the group a week agao and have still not received a response so maybe a letter at the time would have been better) and conceded that we could have exclusive use of the indoor pool at any time we wished during our stay. If we had any problems we usually spoke to Mohammed (there are a few Mohammeds there but this one has a Tom Hanks forehead if that helps!), he was the only one who I felt genuinely wanted to help you and he would go out of his way to do so. There were a lot of nice and friendly staff, the morning buffet servers for breakfast omelettes and pancakes in the restaurant, Mohammed and the hotel manager especially come to mind.
Overall I would definitely recommend this hotel, a nice oasis away from noise of the souks – I enjoyed spending time in the hotel and found it relaxing unlike other hotels I had stayed at.
General tips on Marrakech –
The hotel is a nice 10 minute drive away from the hustle and bustle of the souks and the medina and about 15 minutes from the airport.
Bargain hard with taxi drivers – it should cost no more than 50 dirhams to the medina and no more than 100-150 dirhams to the airport depending on the time. Bargain harder at the souks - The souks can be a bit much and coming from a culture where bartering is the norm, that says everything. The sellers were aggressive and overly friendly and there is no such thing as browsing, if you go into or look at anything in a shop, they will rarely let you go without pushing you into buying something. If they give you a price, halve it or just under if you are feeling cheeky and go up slowly if you have to – best tip is to offer your best price and walk off as they will usually call you back. If you get lost just ask for directions to the medina and then look for the minaret of Katoubi Mosque, the shuttle pick up point is near the mosque just past KFC and in front of the currency exchange.
On our 3rd and 4th day, we took excursions to Palmorie for quad biking and Orica Valley. This was not done through the hotel because we were able to negotiate everything a lot cheaper out of the hotel. Unrelated to the hotel – if you are thinking about going quad biking please bear in mind that it was positively unsafe and dangerous is not anything like quad biking in the Sahara desert which is actually fun. Orica Valley was relaxing with camel rides, hiking up a mountain to a waterfall and a stop at a herb garden with good quality organic products for sale.

Room Tip: Our room was a ground floor room in Riad Roseraie near the tennis courts and it was fine but in hindsight would have asked for a first floor room with a balcony. To be fair I needed the walk down to reception and the restaurant so I was happy with the walking distance except when I couldn't be bothered and cadged a lift on the golf buggy going down!
  • Stayed: March 2012, traveled with friends
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5  Thank MariaNineteen84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 31, 2012

Upon arival we were able to check in immediately. The ambiance in the hotel lobby was calming after a stressful journey, a wide open space and a beautiful aroma surrounds you. We were taken to our room in a golf cart, which was on the ground floor within a riad.

The room was spacious and pleasantly decorated however we were faced with two single beds pushed together instead of the King sized bed we had paid for. This was the first disappointment. We then found that the patio doors that led out to the patio (facing a mud wall)was broken. We phoned reception to request a room change and was told that we could not move until the next day. This was honoured the next afternoon.

Generally the food was ok. Breakfasts were great with a wide selection of foods to choose from. We found the lunches to be better than the dinner selection...although the choices didn't vary much between the two. The hotel has a different theme for evening meals each night, however you'll find that the options are generally the same with one small change to the freshly prepared food counter. In terms of the actual restaurant, we prefered to eat outside by the little olive trees in the sunshine for breakfast and lunch and inside for dinner. There is no set table for your stay so you can choose to sit wherever you wish. The service inside was mixed. One evening you would have a glass of wine at your table before you'd even sat down, and other times you'd ask for a drink that would never appear. At 4pm the hotel offers a snack bar which serves cakes, crepes, paninis and coffee. This was always a welcomed treat.

The pool area I thought was great. There are numerous double sun loungers under a canvas covering and plenty of sunbeds. The larger pool is unheated and quite frankly too cold to dip your toes in for more than a minute at a time. The smaller pool is heated, and although still cold it is bareable and refreshing in the heat.

The pool bar is surrounded by tables and a cute little perimeter of padded seats which overlook the pool. We enjoyed a cold beer up on this terrace as the sun was setting.

I have stayed at many all inclusive resorts and I have to say that the Kenzi club is distinctly average. My partner and I were discussing what would have made it better and although we couldn't quite put our finger on it, we felt that it was missing the personal touch and customer service that makes you feel welcome. This was accentuated when we went to check out and were told that we owed them 200 DH for using the safe in the wardrobe. We were not told about this when we checked in and there are no signs in the room to state a charge. We were outraged by this but had no choice but to pay. We left with a sour taste in our mouths and would not recommend this hotel based on the service, or lack of that we faced. I was quite relieved to be leaving.

Room Tip: Ask for a KING bed not two singles, check the rear doors and do not use the safe unless you expect to pay!! First floor rooms ocassionally have mountain views.
  • Stayed: March 2012, traveled as a couple
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2  Thank ANONYMOUSETRAVELLER
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 31, 2012

We had a all over lovely stay at this hotel. With All inclusive it was verry nice. Could have had some more opions on the lunch tabel but nothing to complain about. We where a litle consuren about all the wasps, that was not pleasent.

But woul travel here again. It is a very nice hotel if you travel with children. there are 2 big pools with slides on one of them. And alot of sun beds near the pool.
Recomend this hotel.

  • Stayed: March 2012, traveled with friends
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1  Thank urgent78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 29, 2012

Staff were extremely helpful and friendly, reps were full of energy (but not pushy!) Plenty to eat and a lot of variety, the Moroccan restaurant - although similar to what is available at the restaurant - is one not to miss. Cooked to perfection and mood is amazing and for 100 dirham's per person it's totally worth it. Good wine, tasty spirits and bottled/pumped beer available all day everyday, desserts were heavenly! The pool with the slides in is very cold but the other one is much better! A couple of bad points: 1 is beware of the safe rental. My sister paid for her safe outright and then they asked for money again when she left. The safe itself is in the room and perfectly secure, it's just they charge you twice for it (this happened to another group in the hotel too) the maids are extremely loud too so if you like a lie in, take ear plugs! Camel rides which are available to book at the opposite side of the reception are brilliant value for money and a very good experience. Marrakech market is one to see but only if you don't mind hussle and bustle. Blonde and young watch out, you may feel uncomfortable on the market. Lots of people trying to get your attention. Cab from/to the market should be no more than 50 dirham. State your fair before you set off - if it's two men getting in the taxi, the driver will drive a hard bargain but it's easier to haggle if you're a woman! Last thing I will say is - it might be useful to learn a bit of French before you go as that is their 2nd language!! Although the staff did speak English, some of them did struggle so I felt a bit rude not knowing any French, which someone told me before I went! Overall, brilliant hotel, clean, quiet (apart from the maids!) good entertainment, good leisure activities (table tennis, archery etc) and just a relaxing atmosphere. Would definitely go again!

Room Tip: State you wish to have a double bed or you will get two singles pushed together!
  • Stayed: March 2012, traveled with friends
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1  Thank Danielle D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 29, 2012

The rooms, are perfectly acceptable (maybe even 4 stars), but the variable food served is at best 3 stars and sometimes dips down to 2 stars depending on what day you arrive there to eat.
For an 'all inclusive' resort, i found it hard to bear that one had to pay for drinks after 11pm in the resort bar. Plus one had to pay to use the onsite gym, i can understand them asking for payment for spa treatments, but not for the gym - where you do all the work.
The system for gettign into town, via the resort's free buses is chaotic and even the staff do not seem to understand what they are doing - trying to stuff 12 people, into a vehicle that should only transport 8.
As for the reception staff, 'service' does not seem to a part of what they provide.
Every time we approached, we were told that it would take 45 mins to sort out a request / problem. Even to get something simple like the code for the room safe!!!!!!!
This stay has put me off resorts and all inclusive packages for life.

Room Tip: Select another of the Kenzi resorts, anything moust be better than the Agdal Medina
  • Stayed: March 2012, traveled as a couple
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Thank KalordT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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