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“Bemusing Stay - 7 star Butlins”

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Kenzi Club Agdal Medina
Ranked #97 of 499 Hotels in Marrakech
Certificate of Excellence
Level 5 Contributor
68 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Bemusing Stay - 7 star Butlins”
Reviewed October 20, 2011

Having only ever stayed at 1 all inclusive in my life, I feel my review may not be such a shock to others,,,it was a culture shock to us!! As a frequent traveller 4/5 star hotels around the world especailly Boutique Hotels...So my story begins...
Couldn't fault hotel, the staff, the room 'for the money' was as expected, until the air con kicked in, hmmmm eau d' sewer! as they say in France , 3/4 star type, beautiful well kept gardens, all hotel was immaculate and the spa was lovely, we had a hamman and a massage which again having frequented top class spas, this was of a high quality and great value...
The food.....For the money, what you pay for is what you get, i found the first few days ok, but it quickly turned from a love to hate relationship, Sooo bland with an interesting aftertaste that would confuse Gordon Ramsay!, but lovely staff and I have to say the wine surprisingly good ( rose and red) also the tequila was fine, stay away from the brandy unless you need to strip five layers of paint off an old pine door!
Didn't read the small print before we went, 'animation' so was very shocked 3 times a day by the entertainment by men in Orange t shirts to the same song every day 'whacka whaka', also by the entertainment at night, people esp women drunk, cavorting 'Dirty Dancing' style with the 'Animation Team'!!!
Been to Marrakech before, love the place and it is near enough to the town, also next door is the amazing cool well known lounge/restaurant bar called 'Bo & ZIn' it will set you back £120 for meal for 2 and a bottle of wine ( you must book) Well worth it!!
Also, Great weather as expected in Morroco, one of the nicest climates we have encountered during October.
So overall would I go back there again, NO, but did we have a laugh and an experience YES, Cheap but very cheerfull!!!!

  • Stayed October 2011, traveled as a couple
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3 Thank jlo_shore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
Level 4 Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed October 18, 2011

After searching the internet for the perfect spot to stay in Marrakesh for 4 days my boyfriend and I stumbled across the Kenzi Club Agdal Medina. We were a bit dubious at first as some of the reviews that we read were not very complimentary and complained about the food and location etc. The Kenzi Club offered everything were were looking for and more. The food and drink are constant and the quality of the food is great - although we enjoyed lunches much more than dinners (could be because we weren't really hungry at dinner having eaten so much all day long). The property is immaculately kept and the staff couldn't be more helpful and attentive. Our room was very big and the bed was massive and comfortable. If you are looking to relax and just chill out by the pool and eat lovely food then this is the place for you - also if you have children it's ideal as there is so much for them to do. Pacha nightclub is just down the road and the entry is free for all guests staying at the hotel. Although the location is a little bit off the beaten track - it only takes about 5 minutes by cab from the airport and 5 minutes into Marrakesh. Cabs into Marrakesh should only cost about 30-50dhs if you're good at haggling.

  • Stayed October 2011, traveled as a couple
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2 Thank cher37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed October 17, 2011

The gardens are lovely, the lobby on arrival very modern clean and welcoming.

The staff let this place down massively. The do not acknowledge you, in fact you sometimes feel as though they deliberately try to ignore you!!! They speak little or no English - it is a French speaking resort with 95% French guests. So be prepared for this!

In terms of orientation - you are not told any of the following - where the restaurants are - there are in fact just two. One is included on the inclusive package the other at a 100 dh per person supplement however this is a set menu so if you want variety this won't be for you. You will not be told the times for meals either so worth checking out the signage at the entrace to the buffet restaurant. You will not be shown where the spa or pools are but they are all adjacent and quite easy to find. You will also not be told that you need to leave a 150 dh deposit per beach towel you need - we have never stayed any where that asks you to pay a deposit for pool or beach towels!!! You won't be told yoy need to pay for the use of the room safe either! Again we've never stayed at any five star hotel that has charged you a per night fee for use of the safe in your suite!!! Two other catches - power supply is 120, not the 240 we use in the UK so appliances/ chargers won't work. The final catch is that on check out you will be hot will another bill from taxes which is about an addition 40 dh per night. They could not explain what this was for and we didn't have time to challenge it so paid up!

The pool areas are nice with king size beds available and lots of standard pool beds available too.

The rooms are nice - we were upgraded to a large family suite which was huge - lovely touches like the rose petals on the bed etc. The riad courtyards and very pretty and well kept.

The food is very repetitive so be prepared for this also! It's fine for what it is and you won't go hungry. Worth queuing for the freshly grilled meats and fish at lunch and dinner.

The location is fine, near the airport and old town. Cabs to the old town will be between 50 and 80 dh, but if you are a culture vulture worth paying to get there in the evening to enjoy the night market and souks.

Overall - if you are well travelled and always stay five star this will compare more as a 3/4 star. The service is poor, food mediocre and entertainment only good for a laugh. It's very cheesy!

The surroundings are lovely and location is good. The pools are not at all busy so you can enjoy a nice swim and it is overall a relaxing place to stay at.

Room Tip: Ask for an upgrade to a family suite - this will give you two terraces or balconies and seperate rec...
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  • Stayed October 2011, traveled as a couple
    • Value
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    • Cleanliness
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2 Thank SandVEssex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 4 Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed October 12, 2011

Last minute booking for this trip - a bargain so we weren't expecting that much. The hotel is a wee bit outside Marrakech in an area that is a bit desolate as it is being developed... Just now you couldn't walk to town for example but it is only £6 in a taxi - if you want to stay later than the last free shuttle bus.

So yes they all speak French - but it is Morocco! Most of the staff tried really hard to talk to us in English - with a good number of staff fluent English speakers. Regardless they were all very helpful and we didn't feel left out. Staff always attempted to converse with all nationalities. There were activities around one of the pools all day.

The whole place still has that new feel about it; everything was very clean - toilets all European and spotless. Rooms big with Sky news and CNN. Fridge - not stocked. Very modern with some Moroccan styling. HUGE bed and great cleaning staff.

Restaurant was buffet, but managed to avoid feeling like a free-for-all at an all you can eat cheap cafe. The lighting, dressing and attentive waiters made it feel like a proper meal out. It was hard not to eat eat eat.. as everything from tagines and cous cous to chips and steak really was very good.

The Bedouin style double canopy beds around the pool and the fans and water sprinklers, made the pool area feel very lush.. add in a couple of cocktails.. perfection.

We didn't spend any money really on this trip, we tipped here and there, but couldn't see ANY people tipping in the restaurant or the bars.

Other useful tips? Well they charge £3 a day for the room safe, £15 deposit for pool towels, the wine is fine and the beer really good,cocktails lethal (my favourite kind). You need to book the shuttle to town in advance and you agree the time of the return trip with the driver and with your fellow travellers. They have tennis and ping pong at the pool - no deposit.

  • Stayed October 2011, traveled as a couple
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7 Thank Su5ieM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cologne, Germany
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 11, 2011

We booked this hotel because the photos were beautiful and description sounded very good.

When we got there, the photos proved to be right. The landscape was beatiful.

Unfortunately we were ignored when we arrived at the reception desk. 3 employees kept talking about some private topic even though we were standing right in front of them. When we asked to check in, they were very unfriendly.

Our room was not ready when we arrived at 2 p.m., which is ok. We agreed to wait and wanted to leave our luggage with the staff, but we were told to leave it anywhere in the entrance hall.

Then we went to the pool and found that we needed to leave a deposit for wach towel of 10 euros. We had a discussion with the staff, but finally we left 30 euros for 3 towels.

We went to have lunch and foud it hard to find a table outside. They just did not have enough tables for everyone. The inside of the restaurant was huge and very much like a cafeteria. The food was not great, but ok.

We then spent the rest of the day at the pool and had some drinks, which was the only consolation.

We skipped dinner, as we could not stand the turmoil in the cafeteria.

In the morning we had breakfast, which was ok.

Then we went on to the pool bar, which was just closing, because it started to rain. We were sent to the indoor bar, but they sent us back to the pool bar. Both bars told us that they are closed. It was not even possible to get a bottle of water even though we'd paid for "all food and drinks" included.

When we checked out and handed back our towels, the staff told us that we did not leave a deposit and did not return our 30 euros before we asked to speak to the manager.

This was the last night of our Morocco vacation and we've seen several other hotels before. All of them were nicer than this one. Therefore we recommend to rather stay in another hotel or even one of the beatiful riads in Marrakech.

  • Stayed April 2011, traveled as a couple
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2 Thank CologneTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 4 Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed October 5, 2011

We stayed at this hotel for three nights from 28th Sep - 01 Oct.

The hotel is a few km from the airport and is easy enough to get to in a taxi, we paid EUR 15, which I believe is more than we should have but it was midnight and we weren't in the mood for haggling!
The hotel is quite a way out of town, 5km plus, when I had been researching the hotel it was showing on google maps as being near Hivernage, this is not accurate. We paid 100DHS for a taxi into town, the hotel advised it should be around 50DHS to the main square (we were going further).
There is very little outside the hotel but there is a mall and Carrefour around 15-20 minutes walk away that was easy to find.

The hotel room was not 5 star but was nice, it was clean and large with a decent balcony. It was cleaned well each day. The bed was large but a little hard and the pillows were all very thick so hurt my neck a little. The TV had a few English channels and we found an English movie channel.
The only major gripe we had was that not only was there no iron in the room but there was no iron anywhere at the hotel, we had to go and buy one!
Also the room information pack was not all that helpful and some of the English pages had random sentences in French that they had not bothered to translate.

The pool area and gardens are the highlight of this hotel, they were really pleasant and clean and there were always plenty of sunbeds and umbrellas. The cabanas were also a lovely addition.
The restaurant was also pleasant and they had made a decent job of not making it seem like a big canteen.
The a la carte restaurant was 100 DHS per person, we didn't use this so can't say if it was worth it.
There is a gym and spa on site which cost extra and there are a number of sports fields at the back which you can get equipment for from the towel booth, table tennis, tennis, archery, basketball.
You have to get a towel card from reception for 150DHS deposit and then swap this for towels each day at the booth near the pools. This process wasn't entirely clear in the rubbish information pack.
There is a free shuttle bus to town that you have to book onto but we didn't use this.

Food and Drink
There is a fridge in the room but we didn't get any water or anything put in there.
The food was nice enough, loads of choice but it was pretty much the same each lunch and dinner - pasta, pizza, plenty of salads, tagines, grilled chicken, different hot dishes and about 30 different types of dessert. Breakfast was my highlight with crepes, an omelette station and freshly made Morrocan pancakes. There was a Morrocan themed night which was really good.
There are two bars, the pool bar is open 10am-6pm and we got served easily most of the time. They do soft drinks, coffee cocktails and beer but the cocktails were not amazing.
The main bar is open 6pm-11:30pm, the cocktails are better here and the outside area was very pleasant, inside is a bit like a rubbish disco if I'm honest.
In addition, in the restaurant you can get beer and bottles of wine at lunch and dinner and can get large bottles of water and soft drinks to take away.

Although we didn't partake in much, the animation team seemed to put a lot of effort in and there was always something going on. The music round the pool could be a little loud, so not the most relaxing, but it was normally mainly on the morning and a bit more chilled on an afternoon.
We went into the bar to watch a traditional Morrocan show with acrobats, snake charmers and belly dancers, it was a little cheesy but fun. The other night we were there, there was a singer, singing mainly English songs, that was nice whilst having a cocktail on the terrace.

All in all I would say the service was pretty rubbish, I don't think this was particularly because we were English as other reviewers have suggested, I think it was just because a lot of the staff couldn't be bothered and perhaps if you speak French you can be a little more assertive.
Saying that, there were a few members of staff that went out of there way to be helpful, it is a shame they were in the minority.

In conclusion, we enjoyed our stay, the hotel is good value and has a nice atmosphere. I wouldn't have wanted to stay any longer than two days as the food was repetative and it was too far from anything. I much preferred our stay in a Riad but I would definitely recommend this hotel if you just want to relax by a nice pool.

  • Stayed September 2011, traveled as a couple
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1 Thank NQ_Manchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 3 Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 30, 2011

spent a week at this great resort. i especially liked the style of the buildings (modern moroccan riad style for the rooms and nice terracotta colors everywhere else). pool area, spa, sports, animation, food, drinks all great.
I had some presentations to do, and the conference rooms are well equipped, climatized and with daylight.
There was a bridge group there also, seemed to be successful.
They have a transfer to the medina, so being a bit outside is acceptable.
Great for families.
Free wifi all over the hotel !

  • Stayed September 2011, traveled on business
    • Value
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Thank neckie72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Kenzi Club Agdal Medina

Property: Kenzi Club Agdal Medina
Address: Blvd Mohamed VI | Zone de l'Agdal, Marrakech 40020, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#53 Spa Hotel in Marrakech
#70 Luxury Hotel in Marrakech
#100 Family Hotel in Marrakech
#140 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Kenzi Club Agdal Medina 5*
Number of rooms: 314
Official Description (provided by the hotel):
A pioneer in its category. This hotel-club provides a full range of activities together with the best contemporary design by architect Imaad Rahmouni. Modernism and discovery can be shared by families or friends, in one of the best leisure hotels in Morocco, located by the Atlas Mountains, in the middle of 10 hectares centenarian olive trees. Accommodation 9 riads 254 double or triple rooms (32 m²) and 60 suites (53 m²) – all with private balcony. ... more   less 
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Also Known As:
Kenzi Club Agdal Medina Hotel Marrakech

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