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“Exellent holiday”

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Kenzi Club Agdal Medina
Ranked #97 of 499 Hotels in Marrakech
Certificate of Excellence
Reykjavik
Level 1 Contributor
3 reviews
3 hotel reviews
“Exellent holiday”
Reviewed September 20, 2011

Just came back from a wanderfull holiday in Kenzi Club Agdal Medina.
Our week was better than we could imagine as we had been reading som not so good revews.
We booked a holiday through lastminute.com and as we have never done that before we were a bit nervus on what to expect.
The hotel staff is very helpful and wants to to everything they can to make your stay as memorable as possible. I have to disagree on revews on rude staff, we are from Iceland and do not speek french (just a few words) but never once did we feel ignored. Of caurse alot of the entertanment is in french but they will try theyr best in translating if you ask them. We took the hotel shuttle to town a few times with no problems, they might be a little late from time to time but hey your on holiday and there is no hurry, sit back and enjoy.
Mehdi one of the animation team can speek english pretty well as he lived in England for a few months. If you need any information ask Mehdi. The food is good, the pool area is the best and the bar is good, We would go back in a second ;-)

  • Stayed September 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Erna O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (344)
Date | Rating
  • Arabic first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
australia
1 review
Reviewed September 18, 2011

My husband and i have just spent a relaxing week here. Our room was cleaned everyday, The grounds kepted beautiful, the eatting area's very clean. Staff helpful, entertainment great. Pool area lovely, lots of sunbeds. It is more french which gets alittle grrrr, because its like we are not seen.(but the was get for us). Overall great holiday. Airport was shocking!!! Both ways!!! Outside hotel.... well we didnt do it, if you take photos of anything at the market remember you will have to PAY..... or they will try n take.

  • Stayed September 2011, traveled as a couple
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank blueeyes007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 14, 2011

We stayed for a week from the 18th of August. Wanted a relaxing holiday where we could chill out with guaranteed sunshine and a lack of 18-30 types, we were not disappointed. The standard of the rooms is excellent considering the price we paid, very modern, tastefully done and exceptionally clean. Infact, all areas of the hotel and grounds were extremely clean and well kept. The food was lovely, plenty of choice and tasty. The only grumble we had was that the service at lunch and dinner was all a bit haphazard and disorganised, we called it 'the cattle market' by the end of our trip! You find your own table and sit down wherever, which is fine if you arrive early, when arriving later on it is difficult to find a clean table with all of the required cutlery, glasses etc in place. The staff all speak exceptional French, but if you are only English speaking it is almost impossible to get what you need by asking the waiting staff, they have absolutely no idea what you are saying. We generally set our own table from the waiting stations. The pool bar was great with anything you could possibly want available for most of the day, our only grumble here being that you could genuinely be stood there for half an hour before being served , as nearly everyone staying is French and push infront, and the staff are only too happy to serve them before you! That being said, it's probably our own fault for being ignorant enough to not know another language, however, after a while, being constantly ignored gets REALLY annoying! Obviously the French have been going to Morocco for a number of years, the result being that the Moroccans know exactly what kind of service the French expect, and deliver it well, it may take a bit of time for them to catch up with what we English also expect. Also, worth mentioning is that the hotel is quite isolated, things like simple medical supplies (plasters, paracetamol etc), are not available in the on site shop (they only sell cigarettes and souvenirs really), so please go well supplied with everything you need as it can be a real nightmare if you don't go prepared. Despite this, we had a wonderful holiday, in luxury surroundings, with tasty food and great facilities. We would definately go again, but we would probably learn some French beforehand next time!

  • Stayed August 2011, traveled as a couple
    • Value
    • Location
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Helpful?
1 Thank sophia1saskia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Romford, United Kingdom
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 12, 2011

Just returned from 3 night break to Kenzi Club Agdul Media with Husband, 3 Sons aged 17, 20 & 23 and one girlfriend. The resort is lovely, pool area one of the nicest we've visited. Food great, good choice and high standards. Animation team and staff working on grounds/rooms very pleasant and friendly. However, the Reception and Bar Staff were awful. The Reception Staff virtually ignored us and when you eventually grabbed their attention they reluctantly responded. The Bar staff were downright rude. It became clear that, unfortunately, that they clearly did not want to serve English people. What a shame. We tried to not let it spoil our break. A word of warning - Marrakech airport is an absolute nightmare - if you go, please ensure you allow 2 hours minimum to get through customs/security. Started with a scrum of approximately 100 people trying to get through initial security. They we were ordered into seperate male/female lines - staff surely having been recruited from National Army. However, the worse was yet to come with passport control. Roughly 8 lanes approximately 3 meters wide literally packed with people - many of whom were clearly panicing that they would make it through in time to catch their flights! Thankfully we made ours! Old Town made for interesting visit for our boys - rude staff in hotel were bearable for 3 nights - think a week would have been far too long.

Room Tip: Middle of complex probably best area to stay
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  • Stayed September 2011, traveled with family
    • Value
    • Location
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Helpful?
1 Thank AndreaO634
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 6, 2011

i stayed here with my three teenage children for three nights 2nd-5th September 2011 and we had a wonderful time, the resort is gorgeous and it looks stunning at night, the staff are friendly without being overbearing and the choice of food was excellent. I am usually a very critical person and to my surprise I didn't complain once!

  • Stayed September 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank jennifer w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 3, 2011

We had originally booked the Kenzi Club Oasis, but were sent here because it was overbooked. I was pleasantly surprised. The rooms are very clean and have everything you need - flatscreen tv, fridge, hairdryer, etc. I particularly liked the patio area which also had a small garden. There was even a washing line. The food was quite good and there was a large selection to choose from. There were plenty of free facilities: tennis, archery, table tennis, volleyball, etc. There was even a small farm with goats, rabbits, chickens, etc. The main pool is massive. There is another large pool and a pool for young children. The entertainment at night was largely done by the day staff. Most evenings consisted of the staff being dressed in costumes, dancing to pop music. One night was completely different, as it was a Moroccan evening. There was a snake charmer, a belly dancer, a traditional music and dance group and a lady dancing with a tray of candles on her head. Very entertaining. We mostly went into Marrakech centre by taxi as it was difficult to find a suitable time when there were spare seats on the shuttle bus. The first driver ignored where we asked him to take us and took us to the Artisan Centre instead. We eventually got him to take us to the Square. There was not much going on because of Ramadam. We ended up going into the souk where we were constantly harrassed. One guy (who said he was a Berber) took us to a tannery. The smell was awful. Then he took us to a leather shop where a man was asking £75 for a pouffe. When we didn't buy anything, they demanded money for their services. Then they gave us the wrong directions. We ended up getting a taxi back to the hotel. Take care if you are taking traveller's cheques. You can only exchange them at a bank and we found it difficult to find one that was open.

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
6 Thank Supernanbanana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leeds, United Kingdom
Level 5 Contributor
76 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed September 2, 2011

This hotel is located about 15mins car ride away from the centre of Marrakesh. It's about 15mins walk from the shopping mall and Carrefour supermarket.

The rooms are a little on the small side but well laid out and feature all that's required.

The food is of a very high quality and is very varied with plenty of choice.

The poolside bar is a little slow and we often had to wait over 5 mins to be served. Often they run out of beer too. The cocktail bar was very well run and was ideal for enjoying the evenings.

All in all this hotel offers great value for money.

  • Stayed August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TiredTraveller5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Kenzi Club Agdal Medina

Property: Kenzi Club Agdal Medina
Address: Blvd Mohamed VI | Zone de l'Agdal, Marrakech 40020, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#54 Spa Hotel in Marrakech
#70 Luxury Hotel in Marrakech
#100 Family Hotel in Marrakech
#140 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Kenzi Club Agdal Medina 5*
Number of rooms: 314
Official Description (provided by the hotel):
A pioneer in its category. This hotel-club provides a full range of activities together with the best contemporary design by architect Imaad Rahmouni. Modernism and discovery can be shared by families or friends, in one of the best leisure hotels in Morocco, located by the Atlas Mountains, in the middle of 10 hectares centenarian olive trees. Accommodation 9 riads 254 double or triple rooms (32 m²) and 60 suites (53 m²) – all with private balcony. ... more   less 
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Also Known As:
Kenzi Club Agdal Medina Hotel Marrakech

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