BLUF: DISHONEST!!!! They double charged us and 2 months later still will not make it right.
The booking and prearrival all went smoothly. We actually booked a 1 night stay then did a tour and returned for 2 more nights. Prior to arrival my card was charged for the first night so when we checked out for our tour we were only charged taxes. When checking out from two separate rooms the second time we were both told we had to pay for our stay since only the first night was charged. However, once I returned home and checked my banking statement I found they charged me via the same website as the first night for all nights. Prior to our stay they were very friendly and promptly answered every e-mail but now I can’t get a response. After warning them I would be posting this review I got a short response saying they would look into it but no response or action since.
The Riad is actually quite nice and the stay was pleasant. I would highly recommend if you stay here that you use their airport transfer as the Riad is well hidden in the back streets. The bathrooms are tiny and the unenclosed shower runs all over the floor. No air conditioning so it can be quite warm. Breakfast was good but one day wasn’t ready until an hour after the stated time. Great location close to the main square and not that hard to get to once you walk it once or twice.
If you stay here I highly recommend not putting a credit card down and paying in cash so you can’t be hustled as we were.
Rooms are also very hot (only some had fans). Breakfast was also not ready until 45 minutes late one day.
I recommend having the hotel pick you up from the airport as finding the Riad would be impossible alone.
- Official Description (provided by the hotel):
- Just 5 minutes' walk from Jamaâ El Fna Square, this Moroccan riad offers traditional seating areas and a rooftop terrace with views over the Medina. There is also a spa with a hammam and massage rooms. A traditional Moroccan décor are offered in the rooms at Riad Hamdane et SPA. All rooms have free Wi-Fi access and also feature a minibar and an LCD with satellite channels. Riad Hamdane’s breakfast can be enjoyed in guest rooms or on the rooftop terrace while admiring views of La Kotoubia. Guests can also sample traditional dishes and tajines in the restaurant. Free Wi-Fi access, sun loungers on the terrace and luggage storage are some of the other facilities on offer in this hotel. Public parking is possible nearby and Marrakesh-Menara Airport is just 5 km away. ... more less
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