How to rate this hotel..??
I always try to be fair and objective when rating hotels and I find this one very difficult to rate due to our experience.
Please read on and make your own judgement.
We booked this hotel based on its location, price, pictures and reviews on booking.com.
When we arrived at the hotel we were told our room was in the "annex". Now the site did state there was an annex but our booking did not state we were in it and we booked on the basis we were staying in the hotel.
Anyway the annex is down a grubby alley across from the hotel and has a dark and dingy low entrance way. The annex has two locked doors to get in or out to which you do not get a key. You have to ring a bell and someone comes to let you in or out..Very inconvenient.
Our room was located on the ground floor right by the entrance so you can imaging we were well pleased to have the bell going at all hours while trying to sleep!!!NOT!
Our room..described as a suite!!!...had no window as such..it did have 2 grimy frosted panes of glass that led to a light well onto the first floor landing. If by chance you opened the window anyone on the first floor could look straight into one of the beds. I could go on about the room but suffice to say we did not find it pleasant.
Now here is my dilemma about rating the hotel as the main hotel was (or at least looked) lovely. We had to traipse over there for breakfast which was quite basic. A few pastries and some toast, juice, butter and jams, tea and coffee.
The pool was located in the main hotel along with a jacuzzi type pool on the roof and sun terrace
All of this was very nice.
I would imagine my review would be quite different if we were put in the main hotel.
So my advice travellers, if you book this hotel then insist you are put in the main building. If however you are happy to be in the annex my advice is to request NOT to be put into room 003 which is where we were put.
So in summary..I would possibly stay here again if I was in the main hotel but my scoring on this review is based solely on our experience. I have rate location low as the location of the annex not so good..main hotel OK. I have rated rooms low as ours wasn't pleasant although I happened to see into a couple in the main hotel and they looked nice.
And finally..the staff in general were very pleasant. The guy on reception took my ranting about the room we were given very well and was quite concerned we were upset, but said he could not change us as the hotel was full.
Hope this helps..happy travelling
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- Also Known As:
- Ryad Laarouss Hotel Marrakech