This is hands down the best hotel I have experienced to date. The customer service and the facilities were simply impeccable. The riad was truly our home away from home, our peaceful oasis from the business of the city.
Not only were the rooms and the rooftop (our favorite place at the riad) just enchanting and always spotless, but the staff was truly a model of excellent service (better than most top-notch or luxury hotels, who could learn a thing or two from these guys). From Valentina and Yajaira at the front desk, to Ibraim, Ishmael, and Abdul (who were my Champions League semi-finals watching buddies), to the housekeeping staff of Helena, Cathy, and all the rest of the staff. The minute we walked through the door after every excursion, we always had their full attention and were truly taken care of. Everybody was so attentive and genuinely warm, even our little daughter fell in love with them and the riad itself (especially the tasty cookies she would get every day). They all made themselves available for help at all times and, as all the other reviews say, provide you with a cell phone in case you get lost or need assistance outside of the riad. It happened to be our daughter's second birthday the day we arrived and they even had a birthday cake for her!!! And, even though they do not serve any meals besides breakfast and the traditional full Moroccan dinner (which you have to order in advance), they were able to accommodate us because I was feeling under the weather and was not able to go out of the riad to get dinner. They were truly accommodating and helpful.
Our rooms (Musk and Verveine) were impeccable every day. Our Verveine room had a pull-out couch which the housekeeping stuff pulled out every evening while we were out to make into a comfy bed for our daughter and placed her stuffed animals on the bed in a cute way, which we thought was such a nice touch.
We had the traditional dinner the night we arrived and it was heavenly. You should definitely try it! The breakfast was a highlight within itself. And just the lovely mint tea that was always available regardless of the time of day.
I would not stay anywhere else and we fully intend to stay there when we come back. We loved the place and we love and miss the crew! They are the best!
- Official Description (provided by the hotel):
- The heart of Marrakech As when reading a book, Marrakech is ready to be leafed through. It will welcome and pamper you with that unique sense of warmth that only Morocco can offer. You will feel exhilarated by the smell of its perfumes and its light, it will be an encounter that your traveller's soul should not miss. The Riad Kheirredine has 14 unique rooms and draws its energy and originality from its capacity to function as a bridge, a connection, between the past and the present. Thanks to the refined use of silk and the art of the "thadelakt"and the "zellij", you will be able to discover the true soul of this country. The Riad can be defined like a boutique hotel as we have a personalized service. All our Rooms are equipped with: Telephone, Safety Deposit Box, Air Conditioning, Heating, Soundproofing, Hairdryer, Bathrobe, Free toiletries, Toilet, Bathroom, Bathtub(depend on room categories) or Shower, Wake-up service, Towels/Sheets, Towels and linen. In our Rates include: A full Moroccan breakfast with a touch of Italian style. Water, fresh juices, fruit, tea, coffee, cappuccino and Moroccan pastries included in the room rates. Mobile phone to communicate with our Riad 24 hours, Wi-Fi, multilingual reception 24/24 and a night watchman. Our Fusion restaurant propose an international and Moroccan cuisine. ... more less
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- Also Known As:
- Riad Kheirredine Hotel Marrakech