I have stayed in Marrakech on one previous occaision and thoroughly enjoyed the 5 star deluxe (modern) hotel accommodation. On that occaision I recall the hospitality and helpfulness of all.
My experience on my first visit was in a modern hotel, and so on this return visit we decided to stay in a Riad to savour the 'rustic charm'.
Selecting Le Nid as our location for 5 nights was however a big mistake. True, I had some reservations about the Riad from its pictures and so had sought to address those concerns prior to arriving. I had exchanged 3 emails with the Riad management seeking assurances that Le Nid would be of the 'quality, class and provide the comfort standards' I sought. The management assured me that I would "be delighted", and tgat if not we could upgrade to another Riad.
My experience upon arrival tiday at Le Nid however could not be further from the truth.
So, almost immediately upon arrival we telephoned to say that the room was dark, very unclean with extremely poor quality fixtures and fittings - many of which were cracked or didn't appear to have been cleaned. The bathroom, for example, was disgraceful - dusty, dirty (the previous guest had 'left the toilet unclean and soiled. The shower head was caked in dust, the towels were like cardboard.
Having called the management to confirm that we sought to pay to upgrade to another Riad we were abruptly told that no rooms were available.
I have now checked into a hotel and have checked online and Le Nid and other riads in this 'group' still accepts reservations. I have also called (from this hotel) and were told that there are rooms available. This speaks clearly and loudly about the ethics and integrity of the hotel.
The additional cost of staying (once again in this same 5 star hotel as on our previous trip) does not concern me.
What does concern me is the poor presentation, lack of cleanliness and dreadful manner displayed by the hotel staff in dealing with me this evening.
All in all a dreadful Riad, populated with some of the most un-customer focused staff - who should not be in the hospitality industry.
I do not believe the attitude of the staff & management at Le Nid is representative of staff or people in general (here in Marrakech), indeed everyone at this hotel has been absolutely delightful to us since checking in. So very different from Le Nid.
- Official Description (provided by the hotel):
- Intimate riad in the heart of the medina of Marrakech. Four bedrooms and suites, kitchen, dining room, living room, fabulous roof terrace. High quality bed linens and beds, power showers, AC. Self catering, B&B or personal chef options available. There is a wonderful public hammam almost directly across the street. Located just off the Place des Ferblantiers and the Spice Souks. Excursions and guides can be organised. The riad has complimentary wi-fi, there is a guardian on duty 24/7 and there is daily maid service. ... more less
- Reservation Options:
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