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“Extremely poor quality accommodation and dreadful attitude of 'management'.”
Review of Le Nid

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Le Nid
Ranked #990 of 1,146 Marrakech B&B and Inns
Level 3 Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Extremely poor quality accommodation and dreadful attitude of 'management'.”
Reviewed August 16, 2012

I have stayed in Marrakech on one previous occaision and thoroughly enjoyed the 5 star deluxe (modern) hotel accommodation. On that occaision I recall the hospitality and helpfulness of all.

My experience on my first visit was in a modern hotel, and so on this return visit we decided to stay in a Riad to savour the 'rustic charm'.

Selecting Le Nid as our location for 5 nights was however a big mistake. True, I had some reservations about the Riad from its pictures and so had sought to address those concerns prior to arriving. I had exchanged 3 emails with the Riad management seeking assurances that Le Nid would be of the 'quality, class and provide the comfort standards' I sought. The management assured me that I would "be delighted", and tgat if not we could upgrade to another Riad.

My experience upon arrival tiday at Le Nid however could not be further from the truth.

So, almost immediately upon arrival we telephoned to say that the room was dark, very unclean with extremely poor quality fixtures and fittings - many of which were cracked or didn't appear to have been cleaned. The bathroom, for example, was disgraceful - dusty, dirty (the previous guest had 'left the toilet unclean and soiled. The shower head was caked in dust, the towels were like cardboard.

Having called the management to confirm that we sought to pay to upgrade to another Riad we were abruptly told that no rooms were available.

I have now checked into a hotel and have checked online and Le Nid and other riads in this 'group' still accepts reservations. I have also called (from this hotel) and were told that there are rooms available. This speaks clearly and loudly about the ethics and integrity of the hotel.

The additional cost of staying (once again in this same 5 star hotel as on our previous trip) does not concern me.

What does concern me is the poor presentation, lack of cleanliness and dreadful manner displayed by the hotel staff in dealing with me this evening.

All in all a dreadful Riad, populated with some of the most un-customer focused staff - who should not be in the hospitality industry.

I do not believe the attitude of the staff & management at Le Nid is representative of staff or people in general (here in Marrakech), indeed everyone at this hotel has been absolutely delightful to us since checking in. So very different from Le Nid.

  • Stayed August 2012
    • Value
    • Location
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    • Cleanliness
    • Service
3 Thank asucker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_234, Manager at Le Nid, responded to this review, September 18, 2012
We appreciate you taking the time to write your review, especially because it registers your displeasure.

We did exchange emails with this client before he arrived. We explained to him that Le Nid was a budget property and that he might be more comfortable in one of our other properties. He did not wish to pay the difference in price saying that he would wait and see when he arrived. It being Ramadan and the summer, we never dreamt that we would be sold out when he arrived.

When he told us that he was unhappy at Le Nid we offered him our best option which was to stay that night at Le Nid and then to have an upgrade to one of our other properties from the following night when we had availability. He did not want this and chose to leave.

He wrote to us to register his displeasure and we offered him a full refund and our profound apologies that he didn't find it to his liking.

The property had just finished a substantial refurbishment and cleaning, so while the lights may have been out in his room, the property was not dirty and nothing was broken. Le Nid is a 400 year old house in the medina made with mud walls, but with many modern touches and modern comforts. It is not comparable to a five-star hotel in the new town with all the modern conveniences. We are very sorry if this guest felt that we had made an inaccurate description, but do feel our website and our correspondence accurately convey that Le Nid is a no-frills Riad with nice decor.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Le Nid

Property: Le Nid
Address: 40 derb Saka | Mellah, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites
Hotel Style:
Ranked #990 of 1,146 B&Bs / Inns in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:4 star — Le Nid 4*
Number of rooms: 4
Official Description (provided by the hotel):
Intimate riad in the heart of the medina of Marrakech. Four bedrooms and suites, kitchen, dining room, living room, fabulous roof terrace. High quality bed linens and beds, power showers, AC. Self catering, B&B or personal chef options available. There is a wonderful public hammam almost directly across the street. Located just off the Place des Ferblantiers and the Spice Souks. Excursions and guides can be organised. The riad has complimentary wi-fi, there is a guardian on duty 24/7 and there is daily maid service. ... more   less 
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