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“Fantastic Hotel” 5 of 5 bubbles
Review of Hotel La Renaissance

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Hotel La Renaissance
Ranked #391 of 511 Hotels in Marrakech
London
Level Contributor
155 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
“Fantastic Hotel”
5 of 5 bubbles Reviewed March 13, 2013

La Renaissance Hotel in Marrakech is a fantastic hotel in the French part of Marrakech. We had an incredible stay - everything was perfect, room (we were upgraded to the suite which was amazing!), hotel, staff, breakfast, view from bar. Overall brilliant experience. Only downside was that it is quite far from the Medina/Souks (20-30 min walk or short taxi ride) and that the prices in this side of town are London/Paris prices - so 3-4 times the cost of eating in the Medina. The pool was also too cold to use and we did not use the Spa which was a little pricey (not bad for a hotel though).

Additionally, there was one negative/disappointing point: Upon returning home to the UK - Hassan (the receptionist) who I spoke to only a couple of times, had sent me 12 text messages to my private phone - some of these messages were in-appropriate and some quite aggressive because I had not replied to his initial text message. This is very disappointing as he was a perfect member of staff during our stay and his hospitality was excellent. It is unclear why he had access to my personal details and used them in this way.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Anon100001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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344 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
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  • English first
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English first
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed February 25, 2013 via mobile

What a fantastic place, great staff, friendly atmosphere an talk about going the extra mile, nothing was too much for the guys here. I was made to feel very welcome and everybody had a smile. Great food, good selection of beer (average sort of price for out in Marrakech), and live sports. I watched Champions league, premiership, la ligament and RBS 6 nations. Very sad to leave the place. Well done to all the staff :-)

  • Stayed February 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MartynM74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed February 15, 2013

We didn't stay at the hotel but decided to go up to the bar after spotting it one evening from the street below, and I'm glad we did. It was clean, staff were polite and service was good (hard to find in Marrakech!) - plus we got to enjoy the lovely city views.

Pretty quiet when we first arrived but did fill up by the time we left - and we were left in peace to take our time enjoying our drinks. Prices were no higher than any other bar in the city - if anything a bit lower than places such as the Kosybar, and the outdoor heaters were promptly turned on when we asked (I could get cold in a sauna).

I would recommend for a drink to anyone staying in this part of town.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank londongirl38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed February 10, 2013

The hotel Accomdation was faultless. Rooms were spacious and lovely. All clean and smells lovely.They had 3 bar areas and one was open till late for music lovers.
Made to order breakfast.The staff were were nice and helpful particularly Hazan. He was one of the high lights of the place.The Hamman & Massage just topped it all up.Wil recommend and stay there again.

Mumi

Room Tip: triple room were lovely and had a massive bath.
See more room tips
  • Stayed January 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Mumi J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
5 of 5 bubbles Reviewed February 4, 2013

I stayed at the hotel with four of my friends and it is one of the best hotels to stay in Marakech. The location was great and the hotel was very clean. It had all that I expected from a 4* hotel. Every single one of us enjoyed our stay there. The food was lovely especially the breakfast and the staff were so friendly. Hassan at reception was the most fabulous person we have ever met. He was extremely nice and recommended the best places to visit and the best restaurants. He made our stay a joy and we all have found a friend for life !!!!!!

We had a Spa at the hotel and that was also great and very relaxing.

Will definitely go back to the Renaissance whenever we go back to Marakech.

Amie

  • Stayed January 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Amie186338
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cardiff, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed January 31, 2013 via mobile

This review is purely based on our experience of the Sky Bar.

We visited the Sky Bar on a recommendation of our tour rep, although I had been to the hotel before, I had not experienced the Sky Bar. On first viewing, all looked promising, beautiful views, pool, sun loungers, outdoor heaters (chilly in Jan!)

We specifically made the journey in a taxi from the other side of town so were looking for a stylish, buzzing bar with good service and drinks (as billed).

We were slightly disappointed that it was pretty much empty so no real atmosphere but thought we'd enjoy ourselves sampling the cocktails anyway. We ordered a mojito and an amaretto sour. The waitresses were not particularly friendly or accommodating so we went to the bar ourselves to order. The mojito arrived and was ok but the amaretto sour tasted and looked like whiskey and coke. We queried this and asked what was in it, the waitress (who had made it!!) had no idea and then told us it was vodka. We informed her that there was no vodka or coke in an amaretto sour and could we change it to just another mojito, which she did, but unhappily.

We ended up a bit fed up in the bar in the 5th floor so ventured upstairs to the sky bar. Again, no atmosphere at all but lovely views. We ordered 2 more cocktails, Cosmopolitans, which were again very very average and to be honest we were getting a bit fed up with paying extortionate prices for very badly made cocktails and rude staff with no knowledge of drinks at all. We persevered though and asked for some shisha to be told there was "no chance" as the "shisha man" had the night off. After this we tried one more average cocktail and decided to leave.

In this day and age, and in such an established hotel with its reputation, and with the prices they charge, I don't believe it's acceptable to receive the awful service that we did and for staff to have so little knowledge of the product they are selling. There were 4 bar staff in an empty bar, get some training done and provide the service that your customers pay the high prices for - that's my advice!! There's no excuse for such bad service and bad drinks in such a high profile bar in a beautiful location. I work in the bar industry and would whip those awful staff into shape in no time!!

  • Stayed January 2013
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Cleanliness
Helpful?
1 Thank Jocpow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hotel La Renaissance

Property: Hotel La Renaissance
Address: 89 Angle Bld Zerktouni et Mohamed V Gueliz | Gueliz, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #391 of 511 Hotels in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel La Renaissance 4*
Number of rooms: 45
Official Description (provided by the hotel):
The Hotel La Renaissance is situated in central Marrakesh. It has a rooftop bar and swimming pool overlooking the fashionable Gueliz district and with views of the Atlas mountains.Each guest room at the Hotel La Renaissance has air conditioning, a private balcony, TV and free Wi-Fi.Guests of the Renaissance can sunbathe on the terrace and relax in the Hammam, which also offers massage treatment.The hotel’s Dahab bar serves a variety of cocktails and offers a live DJ in the evenings.The hotel’s Aqua Pazza restaurant serves fresh Italian cuisine and offers top-floor views over Marrakech. La Renaissance Bresserie offers gourmet, Parisien style cuisine.Hotel Rooms: 45. ... more   less 
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