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“Great stay”
Review of MonRiad

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MonRiad
Ranked #52 of 501 Hotels in Marrakech
Certificate of Excellence
Reviewed January 14, 2014

We spent 3 days in MonRiad, with two kids. The riad is cosy and very close to all the main attractions of Marrakech. The room is well decorated and comfortable.
But the most important thing is the team that works at the riad they're lovely. The las night we had party time at the riad with a local music group and our kids loved it dancing with the music until bed time (at ten thirty the party ended).
We really recommend this place.

Stayed: January 2014, traveled with family
2  Thank Viktor R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MonRiad, Propriétaire at MonRiad, responded to this reviewResponded December 28, 2014

Dear Viktor,

We would like to thank you for having taken the time to share your experience at MonRiad with the Trip Advisor Community.

We are pleased to hear that you enjoyed your stay at the Riad. Good comments such as yours are really important and useful for us. You may rest assured that they will be forwarded to all persons concerned.

Looking forward to the pleasure of welcoming you back soon in Marrakech, for business or leisure, we remain,

with best regards,

Manuela

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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176 - 182 of 963 reviews

Reviewed January 13, 2014

Este Riad es menos de 5 minutis lejos de Jemaa el Fna y es muy bonito y tradicional. Estuve ahi por 4 noches y mi experencia estaba muy bien, La gente trabajando ahi son muy amables y el Riad es muy limpio. Por la noches el jefe hecho una fuego, en el salon hay una chimenea. El desayuno estabe bien tambien!
Seguro la proxima ves me voy a quedarme alli.

This riad is less than 5 minutes from the Jemaa el Fna and is really interesting and traditional. I was there for 4 nights and my experience was very good. The team working there are very helpful and the riad is very clean. During the evenings a fire was set in the lounge where there is a nice chimney. Breakfast was good too!
For sure the next time I will stay here.

  • Stayed: December 2013, traveled solo
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Thank 554paul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MonRiad, Propriétaire at MonRiad, responded to this reviewResponded December 29, 2014

Dear Guest,

We would like to thank you for having taken the time to share your experience at MonRiad with the Trip Advisor Community.

We are pleased to hear that you enjoyed your stay at the Riad. Good comments such as yours are really important and useful for us. You may rest assured that they will be forwarded to all persons concerned.

Looking forward to the pleasure of welcoming you back soon in Marrakech, for business or leisure, we remain,

with best regards,

Manuela

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 25, 2013

Great Riad.

The location is excellent and the hospitality even more so. After I booked I was emailed and offered an airport transfer. I'm a seasoned traveller but in this case I made use of the transfer and was met at the airport with a name card. Marrakech is a complex city so I recommend the transfer you will be offered. Made to feel very welcome from the minute I arrived. I arrived late at night and Luka waited up for me and took the time to explain the map and directions for my morning plans.

It is only a few minutes walk to Jemma El Fna but you WILL get lost at some point. That is part of the fun of this amazing city. The view from the roof terrace is excellent.

Room (single) was excellent. A full size double bed for just me. Cleaned and turned over everyday. Not just cleaned but clothes organised and hung up whilst I was outs sightseeing. Thank you ladies x. All staff, including housekeeping, are friendly and will always great you with smile.

Breakfast is delicious. Coffee that you will love (I'm a coffee freak) and it will keep you going for a week. This lace has everything you need. Food, coffee, water, beer....

I felt welcome and safe and secure here. Front door is locked but the riad is manned 24hours. Somebody will always be there for you. Book it. You'll love it.

Tip- the door bell is a not a door bell. It's a light switch. I realised this after ringing it for several minutes. Blame the local beer from Kosybar for my confusion.

Room Tip: Single rooms are double beds.
See more room tips
  • Stayed: December 2013, traveled solo
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Thank PassMeMyPassport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MonRiad, Propriétaire at MonRiad, responded to this reviewResponded December 28, 2014

Dear Guest,

We would like to thank you for having taken the time to share your experience at MonRiad with the Trip Advisor Community.

We are pleased to hear that you enjoyed your stay at the Riad. Good comments such as yours are really important and useful for us. You may rest assured that they will be forwarded to all persons concerned.

Looking forward to the pleasure of welcoming you back soon in Marrakech, for business or leisure, we remain,

with best regards,

Manuela

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 20, 2013

The riad is at the heart of the Medina, so location-wise it is fantastic (even if tricky to find, but this is almost inevitable). Service, as others have indicated here before, is also very good. Personal and accommodating. I would not have anything to complain in that regard, except for the inconvenience of being in the middle of the shower and realize there was no shampoo or soap available (I was given a small shampoo for the first night, not replaced for the second; no soap was ever provided). Although annoying, this is obviously something simple to fix.

What did not work well for me and would be harder to fix is the location of my bedroom, next to central area of the riad, where customers meet for breakfast and any other activities. Waking up at 7am with the preparation of the tables for breakfast was surely not an ideal experience. The feeling is that everything happened inside my room. As I had many other things to do, I didn't bother to ask for a different room, but this was quite annoying. Either something is done to that room to isolate the exterior noise, or it should be transformed into something else other than a room.

One last point. As we arrive, Lucca tells us we should not pay more than 20-30 dirham for a taxi. If it is to a far away location, not more than 50 dirham. This is quite useful information as we always have to bargain with the taxi drivers. But then the hotel itself charges customers 165 to arrange a taxi to the airport. It does not sound right, does it?

Room Tip: As high as possible, and not at all in the ground floor.
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  • Stayed: December 2013, traveled solo
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2  Thank dei40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MonRiad, Propriétaire at MonRiad, responded to this reviewResponded December 29, 2014

Dear Madam/Sir,

We would like to thank you for having taken the time to share your experience at MonRiad with the Trip Advisor community.

We are really sorry to hear that you did not enjoy your stay with us and that service did not meet your expectations. Taking into account every guest comments, you may rest assured that they have been read seriously.

Furthermore, concerning your remarks on the taxi you booked, please kindly note that there’s a big difference between a taxi and a private transfer. We offer private transfer to our guest so that they don’t need to negotiate the price. But if the guest choose a taxi so they need to negotiate themselves the price as we don’t interfere or organize anything. It’s the same like in Europe except that the price of the taxi is not fix in Marrakech.

Concerning your remarks for shampoo and soap that was missing in your room, kindly note that we put a new small shampoo and a new soap, in every new arrival room. Normally it last for three days or may be four but if on the second day as you mentioned the shampoo and the soap was already finished , please you should had informed us or any member of our staff. Of course we would have given you a new one. Like in any hotel we have standards but sometimes informing us on the same day may be the best solution so that we can react quickly.

And concerning your remarks for the room location, it was as a matter of taste, we totally understand that this traditional Moroccan Room with not well isolating noise may not suit to everyone.

Willing to always improve our quality of service, we have of course taken good note of your various comments.

Once again, please kindly accept our sincerest apologies for not having offered you a memorable visit but we do hope you will nevertheless give us another chance to welcome you back in a not too distant future.

Looking forward to that pleasure, I remain,

with best regards,
Manuela

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 19, 2013

We stayed in the Monriad for 2 nights,when we arrived to the riad it was under refurbishment this was not notified on their website,when we spoke to the person in charge whiled we checked in,he recommended us to go out for the day as it was going to be noisy till at least 7!this was not our first time in Marrakech and our planned was to relax in the riad thats why we booked it,the person in charge was not very helpful or professional the housekeeper and the chef were very friendly.
We organised a pick up trhough the riad this was over price they charged us 200 mad,on the way back we organised our own pick up with a local taxi for only 70.
Drinks in the hotel were also over price,local beer served on a can.

The riad location was good and clean.

  • Stayed: December 2013
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Thank Santy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MonRiad, Manager at MonRiad, responded to this reviewResponded December 20, 2013

Thank you for your review dear guest. I would like to remind you that our professionality, organised you a transfer when you booked at 2 o'clock in the morning, and your arrive was that day at 11.
I remind that the staff of Monriad, according to the policies, leaves always free the custumer to leave in case of unsatisfaction, therefore we agreed with you that you were free to leave in the evening if you were still unsatisfied. At your return, you agreed to end your staying at Monriad because everything was fine. Furthermore, the manager in charge answered to all your question about the city and excursion, suggesting place to go out; offering you also a plate from the menu. All the staff of the Monriad is always helpful and ready to satisfy the needs of ther costumer as the other reviews can confirm and so they will always be.

Thank you

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 25, 2013

Cannot fault this lovely Riad.
Manuela, Luca and all the staff are so welcoming and helpful.
Manuela sent friendly emails as soon as we booked and organised transfers.
The Riad is homely and comfortable, we had the biggest shower I've ever seen.
Perfect mother and daughter trip. Would have no hesitation in returning to Monriad.

Room Tip: We had the twin room at the top stairs on the top floor, if you like a huge shower.
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  • Stayed: October 2013, traveled with family
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1  Thank Gaiig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MonRiad, Propriétaire at MonRiad, responded to this reviewResponded December 28, 2014

Dear Guest,

We would like to thank you for having taken the time to share your experience at MonRiad with the Trip Advisor Community.

We are pleased to hear that you enjoyed your stay at the Riad. Good comments such as yours are really important and useful for us. You may rest assured that they will be forwarded to all persons concerned.

Looking forward to the pleasure of welcoming you back soon in Marrakech, for business or leisure, we remain,

with best regards,

Manuela

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 19, 2013

Manuela, Luca and the rest of the staff at MonRiad were so wonderful and welcoming. Upon arrival, we were greeted immediately with mint tea and maps of the city. The riad is located within a 5 (or less) minute walk to Jeema al Fna, and short walking distances to most of the other sights in the Medina. The breakfasts were delicious with home made pastries and yogurt and the staff was accommodating to my partner's dietary restrictions (he has Celiac so he cannot eat anything with gluten). Having a drink on the roof terrace is a must!

Our room was a bit small, but I think that is normal for most riads in Marrakech, and the plunge pool was awkwardly placed in the middle of the common area so we would not have felt comfortable lounging there in our bathing suits. I also would recommend splurging on the airport transfer, as the riad is hard to locate if you are not familiar with the area.

Overall, a great stay in a lovely riad with great people!

  • Stayed: October 2013, traveled as a couple
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Thank Jolene W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MonRiad, Propriétaire at MonRiad, responded to this reviewResponded December 29, 2014

Dear Jolene,

We would like to thank you for having taken the time to share your experience at MonRiad with the Trip Advisor Community.

We are pleased to hear that you enjoyed your stay at the Riad. Good comments such as yours are really important and useful for us. You may rest assured that they will be forwarded to all persons concerned.

Looking forward to the pleasure of welcoming you back soon in Marrakech, for business or leisure, we remain,

with best regards,

Manuela

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about MonRiad

Address: 4 Derb Lahbasse | Riad Zitoun, Marrakech 4000, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #52 of 501 Hotels in Marrakech
Price Range: $58 - $105 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — MonRiad 3*
Number of rooms: 11
Official Description (provided by the hotel):
MonRiad is located in Marrakech’s medina, a 5-minute walk from Jamaâ El Fna Square. It offers en suite rooms, a lounge and patio. Free Wi-Fi is available.MonRiad features traditional riad details including tedelakt tiles. Each room is air-conditioned and has a private bathroom.Guests are invited to relax in the riad’s living room, which has a fireplace and satellite TV or in the patio with a whirlpool fountain. MonRiad is 200 metres from Bahia Palace and 10 km from Marrakech-Menara Airport. There are a variety of sites in the area including the Berber village of Essaouira and the Ouzoud Waterfalls. ... more   less 
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