when we arrived at this riad, we were dismayed to find that the narrow alley that leads to the door was under construction. We had to climb over debris, crushed stone, bags of cement, raised drains, etc. We are an older couple and did not feel safe walking there. We explained to the staff, who denied that this would be a problem. When we went out for dinner, the path was covered in wet cement and there was a tractor blocking the exit! Same thing on our return. Again, the staff denied this was a problem. The alley was about 300M long, and only 75 cm wide in places. Although we planned to stay 6 nights, we left after the first night and the manager refused to discuss the problem with us or offer any type of solution.
We had arrived on schedule and paid cash for the first night, however THE MANAGER THEN APPLIED A ¨NO SHOW¨ CHARGE TO OUR CREDIT CARD FOR THE FULL 6 NIGHTS AND REFUSED TO CANCEL IT. Again he would not speak with us and left the teenage receptionist to handle the situation. She was sweet but not able to speak much french or english. The manager was never on the property and refused absolutely to speak with us over the phone.
The facilities were OK, altho not enough public space, pool was dirty, no soft chairs to sit in, indoors or out. Breakfast was extra (not a B&B), doors locked at 11 pm. No shower curtain in bathroom. Bed was stylish and very comfortable.
- Official Description (provided by the hotel):
- Very clean and beatiful riad and super location two minute from the famous place jamaa el fena , koutubia mosque and shoping spot. the new manager and his team will make you feel confortable and relax . ... more less
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- Also Known As:
- Riad Bb Marrakech Hotel Marrakech