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“Relax and Enjoy”

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Sirayane Boutique Hotel & Spa
Ranked #38 of 502 Hotels in Marrakech
Certificate of Excellence
Reviewed February 24, 2014

We absolutely loved our stay here. We were coming from staying in a riad the previous nights in the heart of the medina so it was a much needed, warm and calming welcome from the staff and the owner upon our arrival. Once we were given the tour of the resort and the endless facilities we were shown our rooms, where much to our surprise we had been upgraded to the mini suites with the private gardens. The rooms were lovely and were cleaned daily by the friendly and hardworking housekeepers. In terms of the rooms with our private garden, although they were very nice and we had a lot of privacy during our stay, I cant help but feel that it would also be nice to stay within the hotel building as that is where the best views of the mountains are, which was the reasoning for my original booking.
As I was travelling in a group of 5, with my siblings and parents, I must also note that at times it did get rather awkward when having to shower as there is no door inside the suites for the bathroom or shower. On another note, we were there the week of Valentines so take into account that it can also be perceived as a couples retreat.
The breakfast had almost everything you could think of and possibly more. It was one of my favourite parts! There was so much variety even the pickiest of people could not fault it.
In terms of the location, it is a bit out of the way from the medina, so take full advantage of the free bus shuttle. It is a very good service and arrived on the dot each time.
Though this is not a fault of the hotel - please be aware, that when being dropped off at the square there will be men waiting by the taxi saying that they are from Sirayane and they are your guide. We had fallen for our "tour guide from sirayane" on the soul purpose that he was standing in earshot (right next to) our shuttle bus driver; a few minutes later we were taken to the worst restaurant and charged an extortionate price that you would not think to pay even in london restaurants.
Not many hotels (or any?) have a shuttle service which is why they know the name of Sirayane and from after our own experience we saw men waiting and trying their luck with others getting off the bus.
However, this is not the fault of the hotel and we had the most wonderful stay there. I only wish we had stayed there longer and took more advantage of it all. The staff are so friendly and lovely to talk to. I dont think it is possible to not enjoy your stay at Sirayane.

Room Tip: Be careful of the men who try and sell themselves off as tour guides from the hotel.
  • Stayed: February 2014, traveled with family
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3  Thank panukla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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587 - 593 of 1,628 reviews

Reviewed February 23, 2014

My daughter and I have just returned form a lovely stay at this hotel.A very cool, chic and yet intimate hotel.
We couldn't fault the standard of service here....I thought the personal attention the owner gave to his guests was impressive. The service was very friendly, attentive and nothing seemed too much trouble. We had a very warm welcome which was lovely after a long journey. The staff mostly spoke English which helped, as to our shame we don't speak much French....so language was not an issue. Generally there was just the right balance of attentiveness without being anyone being intrusive.
The Spa was fabulous with a wonderful steam room..I can recommend the hamman!
Food at this hotel was excellent..there is obviously a proper chef here..a nice mix on the menu although we weren't all inclusive we ate here a lot!...and rooms were very stylish and comfortable....great firm mattresses, very clean, with a good shower. We had a complimentary upgrade to a premium room with its own garden opening out to the pool.
The pools (one is heated) are very well maintained and surrounded by comfy lounge beds with a pool attendant to put towels out for you....this was a very relaxing place to be after the madness of the Medina!
The only slight down side was the fact that we were a bit of a way out from the city..but for us this also felt like a bit of a plus as we could only tolerate a few hours at a time in the Souks and the square! There is a very efficient regular free shuttle bus in and out anyway. But if you like to be in the thick of things all the time it could be a bit of an issue.
Generally I though this hotel was excellent value for money as the standard is so high. If I ever go back to Marrakech..I will go back here!

Room Tip: A room with balcony would give you a view of the Atlas mountains
  • Stayed: February 2014, traveled solo
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Thank Ecohay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 22, 2014

Having been to Marrakech once before and stayed in a riad deep inside the medina, we decided. on the strength of the reviews on Tripadvisor, to try the Sirayane. we were not disappointed.
Away from the noise, "guides" and hawkers in the medina this is an oasis of calm, with lovely gardens, and 2 pools.
The staff are all lovely, the food in the restaurant good and the spa is the best.
The owner is always around and he makes sure that everything is good during your stay.
We would defiantly recommend a stay here if you are coming to Marrakech, but as long as you are not expecting to be able to walk anywhere. There is nothing in the surrounding area but the free mini bus will take you to the medina, even at night.

Room Tip: We had 2 standard rooms, both had a small garden and overlooked the pool. We did not see any other r...
  • Stayed: February 2014, traveled with family
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Thank thedearmans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 21, 2014

Folks; this hotel is not cheap, see the prices on other reviews below, if you want cheaper go for a Riad downtown. We suggest you make good use of the 'duty free' shop at your UK airport if you undersand me. I won't dwell on the excellent facilities, they are also well reported here. This place is for warm sunshine, in a quiet peaceful location, usually no kids around, with comfortable rooms and spa etc my wife even used the gym this year, I preferred to laze on the double sun bed by the pool. The staff keep out of your way but when needed will quickly assist in carrying bags or fetching a drink! Our French improved daily but we communicated in English and the odd 'Inshallah' etc is fun. This was our second year here, at the same time, having a room upstairs, in comparison to last year when we had a villa. We didn't notice any difference except in price, well-arranged by Fleetway Travel. The temperature dropped at night, especially on our first night, we wore fleeces at dinner instead of a dj (only joking). Thereafter the temp climbed daily and we enjoyed the large wood fire in the lounge area, with (free) wi-fi. We fully intend to return next year for the same reason - peace and sunshine with a marvellous view of the mountains. We had another look at Marrakech, just ok to endure the hassle, did a mini pub crawl, even gatecrashing into the La Mamounia (posh hotel - google it) for tea and beer on the back terrace, an amazing place and worth the cost of the drinks (not too bad). My bottle of beer was poured as if it was a bottle of Moet! Finally we can recommend an 'away-day' up to the Imlil area in the Atlas mountains for a half days walk and a lunch in a spot which has a 5-Star Wow factor. I wont spoil the surprise. We went independent via atlasmorocco.co.uk although the hotel can organise a trip for you which is slightly more expensive. Atlasmorocco have outstanding reviews elsewhere on TripAdv (I have writtten one) A stay in the Sirayane and a visit to the mountains with Atlas compliment each other so we just have to give them a mention. We commend this holiday to everyone in need of a recharge from our awful winters.

  • Stayed: February 2014, traveled as a couple
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1  Thank DavidG_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 20, 2014

Sirayani is a great looking, stylish boutique hotel with good service and excellent food. We got a great deal through secretescapes.com for a four night stay and were not disappointed. The staff are attentive without being intrusive, the food is excellent (especially the local dishes) and the pool and spa facilities are first class.

It's not strictly speaking a five star resort of European standards but you are not paying 5 star prices. Be warned however, the hotel taxi's are a rip off - 20 Euros to get into town is 300% more than local taxis which will charge approx 6/7 euros to get into town.

It's great to meet the owner, although he is a little overattentive and seeing the fear in his eyes of a less than "excellent" Tripadvisor review is a little off putting: but fair enough he and his staff certainly work hard for them.

  • Stayed: January 2014, traveled as a couple
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Thank EarlGrey375
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bsmehdi, Directeur général at Sirayane Boutique Hotel & Spa, responded to this reviewResponded February 20, 2014

Dear Guest,
Thank you for taking time to share your experience in Sirayane Boutique Hotel & Spa.
I would like also to thank you for your great comment regarding our facilities, staff, restaurant food, Spa...
In addition and for your information, the highlight of our hotel is the presence of the owner who personally looks after the welfare and satisfaction of his guests. It is very rare in the world, to meet the owner of a hotel and even less to see him discussing with clients to ensure that they are enjoying their stay and all the staff takes good care of them.
The owner's attention to his guests reflects the quality of our 5 stars hotel and the attention to detail is always in the interest of our customers.
Our philosophy is to be guest oriented and not money oriented as so many other hotels in the world.
All this attention of the owner is a true sense of hospitality.
thank you again for visiting us.
best regards,
Adil Chanter
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 17, 2014

Will this winter ever end? No, we didn’t think so either so decided that if the sun wouldn’t come to us, we must head for the sun with the added imperative that Mrs B was facing (or rather cowering in a corner emitting low moans of “no it can’t be”) a rather substantive birthday off we went to Marrakesh. Now we have never been before and I have to say that some of the stories were quite worrying but we decided to give it a whirl.
Before talking about the hotel just a couple of things on the town and souk. First it is expensive bordering on very expensive, nothing like the prices you would expect to pay in say Egypt. We went to the souk twice and the first time was better; it was Friday morning and about half the place was closed but those there were very friendly and not at all pushy. The quality of the products seemed very good and I quite enjoyed the way we were treated. We went back on a Saturday and it was completely different; hard sell and rather obnoxious, just as you hear/read about. Also you will get lost in the souk and it is no good trying to spot a road sign (non-existent) or minaret, the streets are so close to walls you can’t see anything 20 feet away.
So, to the hotel; very nice and well out of the madness that is the centre. This is a good and bad thing; good in that you can relax around a nice big pool (even in February) and the quiet is most welcome. Bad because it is well out (about 10K) of the town centre and if you miss the regular and free shuttle bus (which we did twice) taxis are loathe to come out that far and if you can get one it costs between 100 and 150dhm (about £12) after knocking them back from 200. We thought taxis over all were very, very expensive and not good.
The rooms in the hotel were sort of designer light – all polished concrete and modern fixtures and fittings. You could have been in any modern French owned hotel anywhere, which was rather sad really – especially as the outside promised so much. Wonderful bed with great pillows and the room also had a TV and DVD player which we never switched on. The curtains were blackout ones and the view from our room of the Atlas Mountains was superb. Then you get the stupid bathroom. It had a great shower with huge shower head but a design feature was to have a cut-out in the wall between bedroom and bathroom. Add a glass shower door and an opaque window in the shower room and every morning light would cascade through at about 6.15 right onto our bed. On the positive side this meant we got to breakfast early and it was always good albeit standard hotel buffet stuff.
Again on the plus side the place was spotless, good amenity pack in the bathroom and the towels were fluffy and numerous. We thought the staff lacked a bit of personality and they were far happier conversing in French than English but they were all attentive without being subservient and it was nice to see the owner around the place on a regular basis.
But it was expensive; beer was between 40 and 60 for a bottle so, as a previous reviewer mentioned £12 a pint. Water was £2.50 a bottle and you would be lucky to get out of the dining room for less than £30 a head, and while the food was always good it wasn’t that good. As I have mentioned in other reviews value for money isn’t about low cost; a meal at Alain Ducasse might cost £60 a head but if it’s the best food you have ever eaten its good value for money. This place just wasn’t and while I can agree with most of the comments made by other reviewers on the plus points of the Sirayana it isn’t worth 5 stars and the negatives seriously compromise the positives. If trip advisor did half stars I would have given it 3.5, as they don’t it gets 4 stars as it certainly deserves more than 3. Would we go back – nope but the world is a big place and time ticks by so it would have to be really special to get us back and this just wasn’t. It wasn’t bad at all and please do give it a try just don’t expect it to be as good as some of the reviews suggest and do take lots of money!

  • Stayed: February 2014, traveled as a couple
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1  Thank brighouse55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bsmehdi, Propriétaire at Sirayane Boutique Hotel & Spa, responded to this reviewResponded February 17, 2014

Dear Valuable Guest,
thank you for taking time to share your experience at Sirayane Boutique Hotel & Spa.
Also, thank you for all your good comments about our hotel, staff and facilities.
However , you should know ,dear guest, Marrakech is not Egypt and if you were accustomed to go to mass all inclusive cheap hotels then I'm sorry to tell you but you have chosen the wrong country. Tourism in Morocco and Marrakech in particular is reserved for higher -end client as egypt or tunisia.

The Sirayane is just 08 km from the Medina away from the noise and bustle of the Medina. All our guests enjoy the tranquility of our establishment. Also, our free shuttle buses runs 6 returns trip per day from 09:30 to 23.15. I think if you missed twice, you are solely responsible.
I also have to correct some of your comments as follows: 1,5 l bottle of water is 2 pounds and a beer cost you 3 pounds (remember you are in 5-star hotel and not in a small neighborhood bar ) . You should know, dear guest , that our rates are the cheapest away from all 5 stars hotels in the city.
For dinner , the 30 pounds, you said, is our most expensive gastronomique 3 courses menu.
Our prices start at 18 pounds per person for a 2 courses menu .
For your information, a dinner at DUCASSE restaurant costs from 100 pounds per person and not 60 as you said. Are you sure you have dinner at Ducasse Restaurant? I have serious doubts because everything seem to be very expensive for you in Morocco, when i read your comment.
Dear Sir, we have 25% of repeat guest and 95% of guests satisfaction and i hardly believe that sometimes you can not please everyone which is quite normal.
In summary, i can only conclude that you are more used to cheap all inclusive hotels with 500 rooms and therefore, you can't enjoy hotel like Sirayane with a personalized and efficient service (as you said in your review, thank you for that by the way). This quality of service has a cost otherwise you would have been just a room number in these big hotels (like Egypt) and you would probably paid less money, but you must know what you are looking for before booking a holiday: the calm, the very good service and facilities or the price?
Best regards,

Mehdi BENNANI SMIRES

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 13, 2014

We have just come back from our trip to Marrakech. Whilst we thought we had a bagged ourselves a bargain in the British Airways sale (which we clearly did not) we still managed to have a relaxing time away from the stress and flooding in England.

The hotel was chosen based on trip adviser reviews and the bargain price we got it through BA.

The staff were fantastic, very diligent, polite and welcoming. It was nice to meet the owner and be greeted in a friendly and welcoming manner. The food was pleasant and the environment clean and tidy.

Marrakech itself proved very disappointing, it felt like everyone there was there to rip you off. It was far too busy and felt unsafe. We booked the hotel shuttle in to the centre which we thought (naively) would enable us to find a reputable guide or find our own way around. Upon arrival the driver dropped us in a very busy place (I had to get out into a main road ) and said he would pick us up at the time we had chosen to return. (In fairness he did do that) However, where he had dropped us was easy prey for beggers, 'official' guides and other people who were milling around watching our every move.
We were approached by an 'official guide' who I checked had the badge on to say this. Once I had read it I noted he had turned it around later on and then realised it was probably a fake. After taking us down a maze of paths we were shoved into a pharmacy to be given the hard sell on some oil which felt extremely intimidating and unsafe. I got up and said I was leaving as I felt unwell and the man 'selling' was not happy. There seemed a lot of 'divide and seperate' going on which is what happened again when we were frog marched to another place where we were told we were going to see how the carpets were made. Again I told our guide I did not like shopping or being in enclosed spaces but he just ignored me. My husband then stepped in and said we needed to leave the shops as I didn't like shopping but our guide still carried on marching us through the mazes. When we returned to the main square he demanded 200dhms for his work. We were too frightened not to pay so we did leaving us not much for the rest of the day.

My advice would be - yes stay in Marrakech if you like this sort of holiday. For us it was a bit of a culture shock and felt very unsafe. The hotel was amazing, we had a lovely time lazing by pool and enjoying the sunshine. The trip would have been better if it had been an all inclusive and with hindsight that is what we will book in future trips abroad. We didn't have enough money to enjoy the place properly. This is no fault of the hotel, just us being naïve. 270dhms for a dinner is fine but we had only 400dhm (approx. £40) per day each so we struggled to be able to purchase enough bottled water (25dhms a bottle) and didn't bother with alchohol after the 1st night as it was 60dhms for a bottle of Heineken. (as this worked out to £12 a pint it was a no brainer)

Just a final point - use ALL your money before returning to the airport. The local shops will take them but the duty free places refuse. Everything you read about airport security at Marrakech airport is totally true. Just suck it up and wait for it to be over then it's ok.

In short, the hotel was lovely, the staff were fab the country, airport and security not so much...

Room Tip: Ask for a few of the atlas mountains - they are amazing to look at first thing in the morning!
  • Stayed: February 2014, traveled as a couple
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1  Thank mas_shepherd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sirayane Boutique Hotel & Spa

Address: Km 8 Route D'Amezmiz, Marrakech 40000, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#15 Family Hotel in Marrakech
#19 Romantic Hotel in Marrakech
#20 Spa Hotel in Marrakech
#24 Luxury Hotel in Marrakech
#37 Business Hotel in Marrakech
Price Range: $157 - $293 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sirayane Boutique Hotel & Spa 5*
Number of rooms: 28
Reservation Options:
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Also Known As:
Sirayane Boutique Hotel Marrakech
Sirayane Boutique Hotel And Spa

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