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“Worst experience in a long time.” 1 of 5 stars
Review of Riad Lila

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Riad Lila
Ranked #564 of 1,170 Marrakech B&B and Inns
Bellevue, Washington
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Worst experience in a long time.”
1 of 5 stars Reviewed May 31, 2011

We recently stayed at Riad Lila. The first night, we were told that our room was not available as there was no running water. They offered to put us up in another Riad. We accepted. When we got to the square, the transport that was to pick us up was not there, although we had spoken with them a few minutes before and were told it would be waiting. We used another transport to get to Riad Lila. There was construction going on so we have to carry our bags over boards that were covering a large whole in the street. Once we got there, we had to carry our bags again over the hole in the street to the other Riad (Riad 2 Doors), which was lovely. We went back to Raid Lila for dinner (which was served 45 minutes after we were told it would be ready) and saw that all of the rooms were occupied—the water story was a fabrication to cover an overbooking. After our one night at the Riad 2 Doors, we were told our room would be available at Riad Lila at noon. We arrived the next day at 12:30 only to be told that our room would not be ready until 3:00. Then, when it came time to check out we were told that they would not accept credit cards (they list credit cards as a payment method on their website) and would need to pay cash. We needed to make our flight so had to come up with the money right then! To say that this was a low spot in an otherwise wonderful trip would be an understatement.

  • Stayed May 2011, traveled with family
    • 1 of 5 stars
      Value
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
2 Thank lorifrombellevue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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79 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
London
Level Contributor
41 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed April 28, 2011

The Riad is stunningly peaceful inside and is such a welcomed environment after experiencing the craziness Marrakech has to offer. The room was wonderfully decorated and set up. The staff at the hotel was very helpful and breakfast on the top of the roof was lovely. The only drawback to the riad is its location. The riad is located in a quiet street in the back streets of Marrakech. It is difficult to find at first and while we never felt unsafe, we never really felt safe walking down the alley with a few blind corners.

  • Stayed February 2011, traveled as a couple
    • 4 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank White_T_Shirt_Man
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed December 30, 2010

After arriving in the madina late at night we made our way through the chaotic maze of streets completly dumbstruck to whatvwe would find at the other end, however our fears were un founded. Riad lila completly blew us away, the staff are very atentive and are always smiling, they always seem to be working keeping the riad looking as beautiful as it does. The rooms were very clean and very traditional there were a subtle reminder to where we actuly were because the tranquility of the riad was at opposites to the chaotic yet exciting streets of the madina. Th breakfast was simple ajd continental but nice all the same, but the evening meals which are prepared on request were quite spectacular and wine was served which is a rarity in the old madina. The only trouble we had was the language barrier as english isnt a secod langiage instead it trails behind arabic and french in turms of use, this made communication difficult with the staff but still added to our expeeience no end. I would greatly recomend this riad to all and any who arevlooking to stay comfortably yet traditionly while in marrakech.

  • Stayed December 2010
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Mercia88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Riad Lila

Property: Riad Lila
Address: Derb Dabachi Derb My Abdelkader No 21, Marrakech, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Hotel Style:
Ranked #564 of 1,170 B&Bs / Inns in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:4 star — Riad Lila 4*
Number of rooms: 5
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