I did a lot of reading up on this hotel from this site. A couple of people had mentioned that the staff were rude.I have to say, the four days my husband and I were there, we could not have had more polite and friendly staff. My only gripe was how laid back they were and so little information they gave.
Upon arrival, we were served mint tea, which is what they traditionally drink over there. It is served in a small glass, and looks like hot water with soggy mint leaves in it. But despite its odd appearance, it is actually very nice and refreshing.
We arrived on the Monday, half board, and we were told we could have either lunch or dinner in addition to our breakfast-they did not mind which we chose. We chose to have lunch on our first day, and sat by the pool. It then transpired food there had to be paid for. The waitress, told us the restaurant downstairs was where the free buffets were. Again, this was not very explained upon arrival, but not the end of the world.
We went to the correct restaurant, but they were half an hour late with getting food out. According the waitress "since we put our clocks forward an hour, no one knows what they're doing" oh well, me either!
I was surprised at how "French" the whole of Marrakesh is. I may be an inexperienced traveller, and although I knew French was spoken, I had no idea it was their first language. Signs, menus, magazines-all French. Even the food is predominantly French cuisine.So if like me, you know some basic French, you will get along very well, although most people spoke good English.
I was advised to change English money up a bit at a time, as you don't really know what you will spend. £100 got us 1300MAD. Which can go a long way, if you plan on staying at the hotel sunbathing, or not so far, if like us, you want to do EVERYTHING. (We spent about £1000 over four days). A coca cola in the hotel bar was 20D a glass of wine 70D. I drank bottled water, but went to the supermarket where it was only 2D as opposed to 20D back in the hotel.
Although we were half board, all drinks have to be paid for.
Our room was basic but clean.We had a shower over the bath, nothing fancy, but the water pressure was amazing.
We had a maid everyday come in and clean and leave us two fresh bath towels as well as two hand towels. I'm sure you could have more if you ask, but we managed.We also requested a poolside room, which someone on here advised us to do.I would also suggest the same.
Regarding the food, I found their idea of salad odd. Cucumber, tomato, lettuce and ORANGE. Or maybe it's just me? Also breakfast, you have your porridge, cereals, continental cakes, crepes, scrambled egg, omelettes,toast etc...but also yogurt to pour over your fruit.which is nice if you like fruit as I do.however their fruit is orange (very nice with yogurt) or lettuce, tomato or cucumber. (See the pattern?). Avoid the tea and coffee, quite nasty in our opinion. Stick with the fresh orange juice, by far nicer.
There is a free shuttle into the town from the hotel, but to be honest, we found it to our convenience to use a taxi. It was only 50D one way. The only thing we found within walking distance was the mall, and I do a lot of walking.
The mall is nice enough. Full of western clothing and a virgin megastore. If you are after the supermarket, it is downstairs underground and the stairs to it are located in the centre of the mall. It is huge, like a Moroccan tesco. Birds like sparrows, frequently fly around inside buildings, and the hotel bar seemed to attract a couple of them.
The hotel also puts on excursions, but it is up to you whether you think they are good value or not. Instead we hired a taxi driver for the day, who took us into 'new' Marrakesh and gave us a tour. He also took us to Jardin a Marjorelle, the palmeraie where we rode on a camel and the Bahari palace.When he brought us back to the hotel, we asked how much we owed him. He asked what we wanted to pay. No one has a price, everyone haggles. We offered him 700D and he seemed delighted. To us, it was a bargain as we expected to pay 1000D. To help us, we used to take 10% off everything to try and work out the cost. So for example 700D in our heads was £70 (it's actually a bit less) , but this gave us a good way to know what we were spending.
Another tip on this site was to visit La Sultana restaurant. As with all restaurants, you have to book in advance.
La Sultana is 5* and has a set menu and A la Carte. The whole place is breathtakingly beautiful, and if you can afford to go, I urge you to go.We ate off the A la Carte menu and had four courses each and a bottle of wine, and the bill came to 1400D (about £125), and was very well worth it. The food was delicious, the atmosphere was romantic, and they had live Moroccan singers, who sang Happy a Birthday to my husband in Arabic. It was also the only restaurant we found that had a full English translation on their French menu.
Out in the Markets are many stalls that sell freshly squeezed orange juice for 4D. You simply must try this, it is the most delicious orange juice you will ever drink. We had some everyday. Be aware of the 'Henna' women. Lots of them will grab ladies hands and before you know it, you have £100 henna on you.We had a few children try and sell us tissues, but no one was really full on in a nasty way.The traders are very offended if you do not haggle with them, so make sure you do. Like someone on here said, it's not what you pay for something, it's how much of a bargain you think you've got. And if they are happy and you are happy, that's all that matters. I loved everything I came away with.
We did spend more money than we thought we would, but as I said, we did it all. It can be a cheap holiday or an expensive one-it's what you make it.
I am sorry I have gone off the hotel a bit....I wanted to help the next 'Virgin' visitor as much as possible. I hope I have done that without taking away the excitement.
Overall the hotel is very nice. My only disappointment was the wifi is very weak when a few people are on it at once.i was unable to FaceTime my daughter a couple of times.
Marrakech is a stunningly colourful place. I enjoyed my time there.I hope you do too.
- Official Description (provided by the hotel):
- The Zalagh Kasbah Hotel & Spa is conveniently situated near the Agdal gardens, only 10 minutes from the famous square Jemaa-el-Fna and the international Airport Menara. All 344 rooms, comprising 17 suites and 7 duplex, are spacious with balcony or terrace. Amenities include 2 swimming pools (one reserved for children), the Spa with heated pool, the international Restaurant Agdal, the Moroccan Restaurant "Berbere Cafe", the Snack Le Patio by the pool, the LobbyBar, a Moroccan lounge and for the evenings the cosy KasBar. ... more less
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- Also Known As:
- Zalagh Kasbah Hotel Marrakech