My husband and I plus some close friends of ours booked this hotel at a special discount price for a 4-day getaway. Upon arrival we were greeted by the most unfriendly group of Reception staff I have EVER met. They were surly, unsmiling, slow, arrogant and useless at their job. How these people ever got jobs at this hotel is beyond me (they must be related to the owner!) The women were very rude and did not look at you when speaking, nor did the men. When approached during the day they chatted and laughed among themselves and ignored you until you said 'excuse me' loudly; only then did they speak but looking down at you all the time as if you were dirt on their shoe. Our bedroom was very clean and comfortable but the air conditioning was not working so the only way to keep cool was to keep the balcony doors open (which was fine as we went at the end of April but the bedroom would be stifling in the summer months). Our friends had no fridge in their room although we did, and when they asked for one it never came with no explanation. The restaurant was a joke - it was downstairs and very dimly lit, although there was an outdoor eating area which had some shade. The waitresses were dreadful with no clue about putting out clean dishes; the hot water was only tepid and the cups and saucers and cereal dishes often ran out so you had to ask for clean ones which took forever. The only really good thing about the hotel was the pool which was huge and very clean with lovely palm trees all around it. The pool man was great and always made sure people had towels and sun loungers and he was very good at his job. The only other person who was helpful was one of the doormen who helped my husband with a bag and expected no tip (which was refreshing!) When we checked out we were charged additional tax of £4 per person which was not made clear when we booked. We would not stay there again if we had to pay full rate but because it was heavily discounted we could put up with it but just ignore the Reception staff! Final note - my husband and friend were very ill with stomach upsets after two days due to over-indulging in The Square in the Old Town. Final tip: do NOT under any circumstances eat in the outdoor cafe's in the Old Square (selling salads and kebabs) as you will almost certainly get an upset stomach within a few days!
- Official Description (provided by the hotel):
- The Zalagh Kasbah Hotel & Spa is conveniently situated near the Agdal gardens, only 10 minutes from the famous square Jemaa-el-Fna and the international Airport Menara. All 344 rooms, comprising 17 suites and 7 duplex, are spacious with balcony or terrace. Amenities include 2 swimming pools (one reserved for children), the Spa with heated pool, the international Restaurant Agdal, the Moroccan Restaurant "Berbere Cafe", the Snack Le Patio by the pool, the LobbyBar, a Moroccan lounge and for the evenings the cosy KasBar. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Hotwire, Orbitz, Expedia, Priceline, Cancelon, Cheap Tickets, TripOnline SA, Hotel.de and HotelQuickly so you can book your Zalagh Kasbah Hotel and Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Zalagh Kasbah Hotel Marrakech