At this point in time, the name Zalagh Kasbah Hotel and Spa is misleading as the hotel seems to have been opened before being completed and there is NO SPA or any related services. If you take out the '...and spa' part of the name and base this review on the hotel, it is exceptional. Definitely the most upscale of the hotels included on our tour of Morocco. You are wowed from the moment you enter the lobby with its airy open spaces and beautiful decor. We instantly breathed a sigh of relief that we did not have to stay in another Ibis style hotel. Our rooms were spacious with beautiful decor, a generous bathroom and a balcony overlooking the pool area complete with a small table and two chairs. The front desk staff are typically reserved - after several night's stay in different Moroccan hotels, I'm led to believe that they are trained to never smile and to work efficiently without a lot of interpersonal communication. They get their job done and that's it. As in most Moroccan hotels, you get one key card. This was a big problem as my roommate decided to spend hours shopping in the souk while I went back to the hotel to relax. Guess who had the key card? When I inquired about an additional key card, I was briskly told that due to several tourist families who obtained multiple key cards for each member and then pocketed them as they headed home, the hotel did not have any additional key cards. Quite the lecture for a simple inquiry. However, an atypically smiling bellboy escorted me to my room with a master key card. This seemed a simple solution until he opened my door and the room was pitch black. I asked how I was going to turn on the lights without a card and he held up a finger and trotted down the hall and returned a few moments later with a folded piece of cardstock which he slipped into the card slot on the wall. Voila! There was light. I learned something new - you don't need a key card to activate the lights. I thought that was a terrific solution until I realized I was stuck in my room until my roommate returned. Thankfully, it wasn't a bad place to be stuck. I sat on my balcony, watched the activity at the pool and read a book. Lovely! Of all the hotels we stayed at, this one had the most exceptional food offerings. We were thankful that it was toward the end of our trip because had it been at the beginning, we would've been even more disappointed with the other hotel restaurants. They had a huge selection of fresh salads and main dishes and lovely breads and desserts. Breakfast had fresh grilled msammen (flat bread) with thick delicious honey. And some poor kitchen worker must've stayed up all night picking apart pomegranates to create the huge bowl full of fruit that we greedily dished out in the morning. Clementines, fresh tomatoes and cucumbers. All wonderful. After an evening out, a group of us relaxed in the bar with a delicious house red and Flag beers. Internet access was quick and easily accessed anywhere in the lobby and bar area though there is a special area with filmy curtains and a view of the pool with comfortable couches and chairs to sit as well. The gift shop was the best we've seen on this trip and actually had prices fairly competitive with what you manage to bargain down to in the souk. There is also a gentleman there who makes lovely pendants that he will personalize for you at a very reasonable price. The hotel is a bit on the outskirts of Morocco with an incredibly beautiful view of the snow-capped High Atlas Mountains. Getting into town is easy. The hotel has a shuttle but it does not run often and holds only 9 people. When we wanted to go to town at 5pm we were told a shuttle had already left at 4:30 and the next would not leave until 7pm. Bummer. And the following day, our tour bus dropped us in town and directed us to where the shuttle would pick up at 4pm and 5pm only. At 4pm, there were 25 people waiting for the shuttle!!! They took the first load and promised to return in 14 minutes for another load but that was it meaning there were several people who would need to take a taxi back. If you don't want to be restricted to the shuttle, walk 10 minutes toward town to the Carrefour shopping mall where there is a huge taxi stand. Beware - the taxi drivers all stand in a bunch and include the legal and the not so legal drivers. If you are directed toward a vehicle without a taxi sign - DO NOT ENTER. Petit taxis which hold 2-3 people have meters - make sure they use them or negotiate a fee prior to getting in. Grand taxis have no meters and hold as many people as the driver is allowed to take. Some may only take three. Others will cram entire families including aunts, uncles, grandparents and the occasional chicken in. We got five people into ours for 25 (about 63 cents each USD) Dirham for a trip to Jemaa El Fna. The return trip was double that due to the hour and we asked to be taken all the way to the hotel. Prices increase in the evenings but it still amounted to about $1.20 each which is rather amazing. Most of the drivers do not speak English so bone up on enough French or Arabic to negotiate your taxi fee. Take a business card from the hotel to show the driver and tell him it's near the BIG Carrefour or you will end up on the opposite side of town near the little Carrefour as some of our friends did. When the spa finally opens, this will be more than an exceptional hotel for your trip to Marrakech.
- Official Description (provided by the hotel):
- The Zalagh Kasbah Hotel & Spa is conveniently situated near the Agdal gardens, only 10 minutes from the famous square Jemaa-el-Fna and the international Airport Menara. All 344 rooms, comprising 17 suites and 7 duplex, are spacious with balcony or terrace. Amenities include 2 swimming pools (one reserved for children), the Spa with heated pool, the international Restaurant Agdal, the Moroccan Restaurant "Berbere Cafe", the Snack Le Patio by the pool, the LobbyBar, a Moroccan lounge and for the evenings the cosy KasBar. ... more less
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- Also Known As:
- Zalagh Kasbah Hotel Marrakech