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“avoid the spa at the atlas targa hotel - appalling experience” 3 of 5 stars
Review of Atlas Targa All In Aqua Parc

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Atlas Targa All In Aqua Parc
Ranked #188 of 504 Hotels in Marrakech
London, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“avoid the spa at the atlas targa hotel - appalling experience”
3 of 5 stars Reviewed August 1, 2013

The hotel itself and the gardens are lovely. The staff do their best and work hard, but are clearly overstretched and under pressure. Having said this the basic necessities are absent: there are not enough knives and forks at mealtime, the cup sizes are small and the food though healthy, is repetitive and becomes dull after day two. The poolside music is dreadful and intrusive. Whatever you do don't make our mistake and book into the spa on day one: for £88 the honey and orange body scrub, with body wrap, massage in rose oil and jacuzzi it all sounds great but is a rip off. The three 'massuese' were not prepared for us despite booking four hours earlier, then left myself, my daughter and my friend in a cold, dark, unsteamy hammam, dolloped four lots of scrub on our upper arms, back and shoulders in quick succession, and departed leaving us to scrub each other! They were sullen and disengaged and clearly did not wish to be bothered with providing a service to us so didn't provide a body wrap either.Then they talked through the massage to each other (we were in a double massage room) before leaving us for 20 mins in a three seater jacuzzi which cut out and we sat there waiting for the 'experience' to end. When we refused to pay the full amount as half the experience was missing the manager and receptionist refused to accept we did not want to have it repeated and then pay for it in full, this being their only offer to "compensate" us and insisted we make another time. This situation continued unresolved during the week, before they bore down on us in the reception of the hotel demanding a fuller payment. The service was dire, the attitude hostile and indifferent, and the experience stressful and unpleasant.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
3 Thank Estelle M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,464 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (110)
Date | Rating
  • Arabic first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Egham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 23, 2013

We read some bad reports about this hotel but what a lovely hotel it is like a four star, we had a lovely room with kitchen and lounge and was just given this. Food was very nice and lots to choose from. Pools lovely but one complaint which has been committed on before loud music playing which is not nice when you are trying to sun bathe but we got round this by going to the other pool further away. Mainly French speaking had some trouble at reception making them understand what we were asking but not a major problem to be honest. No trouble getting on the shuttle bus to town as lots of buses scheduled through out the day.

All in all we would recommend this hotel you will not be disappointed. Go on the spa trip reps recommend the one in hotel is rubbish.

Linda and Keith (couple) July 2013

Room Tip: Ground floor away from main swimming pool area, we had a room behind reception which was lovely.
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Linda W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
1 of 5 stars Reviewed July 22, 2013

I recently went on a weeks holiday to this hotel in Marrakech, our flight arrived late, after having to have our room changed because it was unsuitable for our party we asked for a bottle of water and were made to pay 20 dirhams for it in an all inclusive resort!!! the staff were rude, unhelpful, did not speak English and had no intention of helping anyone! the food was awful and you had to often hunt for glasses and cutlery! I would suggest you take your own beaker with you as the size of the glasses they provide is ridiculous. The actual hotel is lovely but let down by disgraceful customer service, odd times for food and drinks and the site shop opens when it feels like it! We did have a spa day there which was fantastic and I would recommend.
If you do not speak French fluently I would COMPLETELY AVOID this hotel as they do not cater for English speakers at all. The medina was good fun and the market traders are much nicer than the staff at this hotel!

Room Tip: take your own pool towel and a cheap large plastic cup/beaker!
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  • Stayed July 2013, traveled with friends
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
3 Thank SusD21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Marrakech hotels

Birmingham, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 22, 2013

very clean, hotel is very well persented, new towels everyday, maid is very efficient, restaurant basic evening meal could be better, overall enjoyed our stay, the trip we did with rashid was very good helped us a lot very useful knowledge of the old town

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
3 Thank andymurray c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newark
Level Contributor
42 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
1 of 5 stars Reviewed July 11, 2013

Stayed here not by choice - sent here by Ryanair after they cancelled our flight 12 June. With the exception of one gentleman on reception, the rest of the staff were appalling...rude, unhelpful and at times downright unpleasant! We arrived about 10.30pm after a long anxious wait at the airport for the Ryanair staff to tell us when they were going to get us home (queued for over 3 hours)...and when it got to our turn to book in, we were told there were no double rooms left and we would have to have a family room and share with strangers. There was no food, and couldn't buy so much as a packet of crisps at the bar, having not eaten since 2pm that day. We had been told we would be fed at the hotel on arrival. The reception staff were extremely stressed and rude - but they got to go home after their shift...we were stranded in a foreign country. We finally got some food at breakfast the next morning. I would like to say it was worth the wait but I would be lying. Indifferent. The poolside....unless you are a teenager or in your twenties (or very young at heart)..this is not for you...extremely loud music accompanied by the entertainment staff on the loudspeaker being amusing...NOT! Couldn't wait to leave the place...which we managed the following day by booking a return flight with another airline as the best Ryanair had managed was to book us on a flight in 8 days time. Will I go back to Marrakech? Oh yes...in a heartbeat...loved it! Will I be staying at the Atlas Targa? OMG - NO!!!!

Room Tip: Don't go.
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  • Stayed June 2013, traveled as a couple
    • 2 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
4 Thank harbykiwikate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Porto, Portugal
Level Contributor
71 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
1 of 5 stars Reviewed June 26, 2013

I've never experienced nothing like this hotel, honestly the worse i've been in all our trip in Maroc. When compared to 2 star hotels where we stayed this is even worst. The staf is very rude and unprofessional specially the reception, it seems that they are doing you a favor. We arrived about 5 PM, and promissed our son a swimming at the pool, after a 750 km drive, when we arrived and after waiting a long time at the reception and after the check inn they took us at our room when we arrived the room was not ready and we were left without place to leave the bags and changing to go to the pool, i returned to the reception, and after a very long time they said they we're sorry and we're going to give us another room, we go to again to the new room and once again the room was not ready, we get back to the reception for the third time with our bags carried by us, and again after making a complaint and calling the manager he tried to appoligize and he took us to a third room, when we arrived at the third room the maids were inside cleaning it, he seemmed to get angry and shouted for them to get out and leave the room for us to get inside. Finaly we changed clothes and go the pool, when we arrived there and after 2 to 3 hours after we arrived at the hotel they told we could not go into the pool because it should be closed for them clean it. we've tried to explain that we only arrived at the pool at that time because they took 2 to 3 hours to get us a room and our son whanted only 10 minutes top to take a dip, they didn't care, nevertheless we took a bath. At dinner there werent not enough forks to eat, cleaned plates and no food, the staff are very young inexperienced boys who had to be asked several times the same things, and i could go on, please do youself a favor and get a cheaper and better hotel or riad even with lesser stars because you will get friendly staff, pay less and get better servisse overall.

  • Stayed July 2012, traveled with family
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
4 Thank Maor_Miguel_Ribeiro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haarlem, The Netherlands
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed June 14, 2013

We were located in this hotel (resort) with other people by Ryanair, because our flight was annulated, due to a strikes (11 and 12 June) in France.
This resort is "in the middle of nowhere" and because Ryanair provided us only 1 night free hotel, we and other people had to return the next day to Marrakech, to look for an alternative till the day we could fly home.
Although the hotel has a continuous shuttle-bus service, they didn't allow us to take the shuttle to Marrakech-center. This was (so the manager said) because we had luggage and they only transferred people without luggage....The shuttle-bus left several times only for one third filled with guests!
We talked with the manager and explained him several times our situation (we were not there for "fun" after all!!), but he just said no and said: it's not my problem. So, we had to wait (since this was the middle of nowhere) for hours outside the hotel and had to pay an idiot amount of money to take a private taxi to Marrakech.
Never ever experienced more unfriendly Marcoccan staff then in this resort!!!

  • Stayed June 2013, traveled with family
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank Marion K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Atlas Targa All In Aqua Parc

Property: Atlas Targa All In Aqua Parc
Address: Douar Bouchareb Targa, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#8 Top resorts Hotel in Marrakech
#101 Spa Hotel in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Atlas Targa All In Aqua Parc 3.5*
Number of rooms: 245
Official Description (provided by the hotel):
This resort offers a free shuttle service every 2 hours to the center of Marrakech, 10 minutes drive. It also has a pool and an Oriental spa and spacious rooms with balconies. Atlas Targa & Resort has a private tennis court and several bars and restaurants, including a snack bar by the pool. The rooms at the Atlas Targa & Resort are air conditioned and feature modern décor. They enjoy a view of the Atlas Mountains. Each is equipped with a flat-screen satellite TV and free Wi-Fi is available in public areas of the hotel. On site you will find a shop, a nightclub, and a free mini-club for children. Guests can also relax by the fireplace in the elegant lounge or on the terrace. ... more   less 
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Also Known As:
Atlas Targa Hotel Marrakech
Atlas Targa And Resort

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