The hotel itself and the gardens are lovely. The staff do their best and work hard, but are clearly overstretched and under pressure. Having said this the basic necessities are absent: there are not enough knives and forks at mealtime, the cup sizes are small and the food though healthy, is repetitive and becomes dull after day two. The poolside music is dreadful and intrusive. Whatever you do don't make our mistake and book into the spa on day one: for £88 the honey and orange body scrub, with body wrap, massage in rose oil and jacuzzi it all sounds great but is a rip off. The three 'massuese' were not prepared for us despite booking four hours earlier, then left myself, my daughter and my friend in a cold, dark, unsteamy hammam, dolloped four lots of scrub on our upper arms, back and shoulders in quick succession, and departed leaving us to scrub each other! They were sullen and disengaged and clearly did not wish to be bothered with providing a service to us so didn't provide a body wrap either.Then they talked through the massage to each other (we were in a double massage room) before leaving us for 20 mins in a three seater jacuzzi which cut out and we sat there waiting for the 'experience' to end. When we refused to pay the full amount as half the experience was missing the manager and receptionist refused to accept we did not want to have it repeated and then pay for it in full, this being their only offer to "compensate" us and insisted we make another time. This situation continued unresolved during the week, before they bore down on us in the reception of the hotel demanding a fuller payment. The service was dire, the attitude hostile and indifferent, and the experience stressful and unpleasant.
- Official Description (provided by the hotel):
- This resort offers a free shuttle service every 2 hours to the center of Marrakech, 10 minutes drive. It also has a pool and an Oriental spa and spacious rooms with balconies. Atlas Targa & Resort has a private tennis court and several bars and restaurants, including a snack bar by the pool. The rooms at the Atlas Targa & Resort are air conditioned and feature modern décor. They enjoy a view of the Atlas Mountains. Each is equipped with a flat-screen satellite TV and free Wi-Fi is available in public areas of the hotel. On site you will find a shop, a nightclub, and a free mini-club for children. Guests can also relax by the fireplace in the elegant lounge or on the terrace. ... more less
- Reservation Options:
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- Also Known As:
- Atlas Targa Hotel Marrakech
- Atlas Targa And Resort