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“All round excellence” 5 of 5 stars
Review of Riad Charlott'

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Riad Charlott'
Ranked #185 of 505 Hotels in Marrakech
Certificate of Excellence
Cambridge, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“All round excellence”
5 of 5 stars Reviewed March 24, 2014

We stayed in Riad Charlott for 5 days and could not fault the place - brilliant value for money and standard of a 5* hotel. The Riad is very quiet, comfortable, warm (even in February) and clean, and still well located within the Medina. There is a wonderful balcony (great views of the city) and good food (if a little unimaginative), and we were even upgraded on arrival, which was a bonus. However, what sets this place apart is the service of the staff, in particular Khalid. He looked after us from the minute we arrived, with directions, recommendations and advice for how to approach the city, all delivered with warmth, friendliness and in perfect English. On numerous occasions he went above and beyond the call of duty, and for this reason alone we couldn't recommend this Riad enough. Our only advice would be to book an airport transfer with the Riad if it's your first time in Marrakech - the Medina is a little difficult to navigate as a first-timer!

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank griffatron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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383 reviews from our community

Traveler rating
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    32
    7
    2
    0
See reviews for
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (21)
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English first
Level Contributor
51 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed February 18, 2014 via mobile

I have stayed at riad Charlott for 4 days and it has truly been an excellent experience. The service has been very helpful, considerate and with great attention to doing what's best for me. The room has been very clean and has served as a great base for exploring Marrakech. I have through the Hotel book a guide to show me around old Marrakech. This I think was a very good idea and I can only encourage others do the same. Thank you for a nice day if I visit Marrakech again in the future this riad will surely be the place I'll be staying at.

Stayed February 2014, traveled solo
Helpful?
Thank Pierre D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
6 reviews
3 hotel reviews
5 of 5 stars Reviewed February 14, 2014

I was reading the poor reviews this Riad got and I can't believe it. It is the best place we stayed in Marocco. I admit it can be cold at night, but if you ask you can get a kind of radiator. The staff is kind, the rooms are beautiful and clean and I would say that it has a luxurious feeling to it. It is close to Jemaa el-Fnaa and of course Khalid or somebody from the staff will help you get there, or anywhere. It is VERY important not to trust ANY guiding signs through the medina, all of them are just wrong, guiding you in the other direction.
RECOMMEND.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Gologan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gourock, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed January 12, 2014

Rest assured, despite how busy intense Marrakech may seem on arrival and what seems like an ever decreasing route of twists and turns within the Medina, you'll find a wonderful, calm oasis in this Riad. The small team of staff are so friendly, helpful and unobtrusive that you experience the privacy and relaxation of your own apartment with the service and hospitality of a family hotel.

You're within 2 minutes walk of a top class restaurant Le Fondouk and 15 minutes stroll to the souks in the main square. The staff will guide you on prices, routes, trips, hammams and ensure your stay is as relaxing as it is stimulating. Definitely would return.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank peesix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed November 13, 2013

Arriving in Marrakech in total darkness, you run into crazy smells and sights. Overall your sense are overloaded. Our taxi driver pulls up to an unsuspecting alley and stops the car, gets our luggage and motions for us to follow him. About a 3 minute walk down the alley around some bends, we come to a large wooden door. Once we enter, we are pleasantly surprised by a beautiful central court yard, which smells amazing. I am not sure how, with the ceiling being open the riad smelt so good. When we were in Marrakech, it was during a lamb sacrificing festival, so there were plenty of drying carcasses on the roof tops adding to the aroma. The hotel offered a peaceful retreat from the hectic city. I would 100% recommend it.

  • Stayed December 2012, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Craig M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brighton, United Kingdom
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed September 7, 2013

This is a lovely Riad very near to the museum in the Medina. We were the only people staying in August and so were upgraded to two enormous suites. The breakfasts were delicious were excellent with a good variety of pancakes and pastries.The manager Khalid was really lovely - even providing a cat for my daughter when she complained about the lack of pets, and arranging a private cookery lesson complete with shopping trip in the Medina for us free of charge.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank pistache620
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed August 16, 2013

We stayed here for 4 nights and used the 40% offer through trip advisor which was great value (just under 50 euros a night). Since we were the only guests staying at the riad at the time they upgraded us to a massive suite! The room was huge and had a small mezzanine with lounge area. The room was very clean, airconditioning worked well and tv was good. They do give you a hand drawn map like other people have said which might be confusing at first but strangely enough you can find your way back easily after a couple of tries. Marrakech itself is not for the faint hearted. It's a very interesting place but can be very tiring especially in the summer heat so be prepared to feel worn out, get harassed, motorbikes riding so close to you all the time so it's important to have somewhere like this riad where you can come back to relax in this oasis. I would recommend this riad to other travellers but mark it down a tiny bit as it's a bit further away from the square than other riads (20 minutes walk).

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Missy3000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Riad Charlott'

Property: Riad Charlott'
Address: Derb Sidi Ahmed Bennacer | Kaat Bennahid, Marrakech 40000, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Airport Transportation
Hotel Style:
#27 Business Hotel in Marrakech
#100 Spa Hotel in Marrakech
#165 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $
Number of rooms: 5
Official Description (provided by the hotel):
A riad magnificent allying Moresque architecture and contemporary decoration, 5 vast rooms in the sophisticated decoration, one of the most beautiful brings down of the medina of Marrakesh offering a wonderfull view on the city and the Atlas. Swimming pool-Jacuzzi, hammam and massage room. ... more   less 
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Also Known As:
Riad Charlott` Hotel Marrakech

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