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“Too much show, not enough attention to problems rooms”

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Royal Mansour Marrakech
Ranked #42 of 501 Hotels in Marrakech
Certificate of Excellence
Reviewed November 10, 2012

Looks like a palace. But heard many people complain of problems. One had no hot water, another not enough cold water. I slept in a basic room. First my door lock didn't work. Then I almost fell over door matt that curls up because it doesn't fit under door.
Crazy detail: no good shower. Just a small hand shower. Afraid to use it as an electric lamp hangs just above you if you stand in bath.
Got back to room at night to discover no light near door. Once inside a strong sewer smell coming from bathroom. Had to sleep with door shut and ventilation high. Bad night.
Wonder if designer ever tried his own hotel room. Hotel is all show. another example: had to walk over narrow path between water in semi dark to go to room.

  • Stayed: November 2012
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4  Thank GinnegapLeusden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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192 - 198 of 390 reviews

Reviewed October 14, 2012

I brought my girlfriend to Morocco for her birthday; we stayed at La Mamounia for the first two nights, Kasbah Tamadot for the second two nights, and Maison MK for the final night.

While staying at Royal Mansour is a bit pricy, the restaurant, La Grande Table Marocaine is a must to celebrate a birthday or any special occasion. I had made the reservation directly by email and received an immediate response; when I inquired if a birthday desert could be created with included dates and figs, I was informed that they would "do our best to make this moment truly memorable and the first step in the Royal Mansour discovery."

The hotel is amazing; the King brought all artists and artisans of Morocco and had them do what they do best.... magical. Definitely make time to tour the grounds.

The dining experience is amazing. White gloves on the staff. Music from a gentleman in the entrance hall; so the sounds are just far enough from the table so as to be enjoyable... you want to hear it. Subtle.

The service is an important part of the adventure... so be adventurous with the food. Pigeon pastille was amazing! We sampled The breads addictive.

The desert that was created included pastry and ice cream. My girlfriend loved it. Then, there were cookies... which we asked to take with us. No problem; a cute little box was presented- but not for the cookies that were on the table... they brought new cookies!

Expensive. Yes. Worth the expense. Yes. When you depart, you are smiling and asking each other how soon can a return visit be planned....

  • Stayed: October 2012, traveled as a couple
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3  Thank JohnKavulich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 9, 2012

Simply the best hotel i stay in my life.
After i travel all around the world, i visit the 5 continents, hotels and palaces, here you have the best of all them. We stay in a business trip in a 2 bedrooms Riad with 500 meters squared with a 24 h. butler service who made our stay simply perfect.
So elegant, so calm, charm...
The restaurants there where stunning in every angle, menu, wine, service, atmosphere, alive music by a professor of the conservatory...
I seriously recommend this hotel owned by the king of Morocco (guarantee of excellence and security) and its managed by a veteran general manager who use to work for the best hotels in the world.

But.... please this is a hotel (Palace) for elegant people, so if you are this is your hotel.

  • Stayed: September 2012, traveled on business
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2  Thank Ernesto G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 6, 2012

You can’t help but be impressed - it’s a very slick operation.
Well hidden in sumptuous gardens it’s very discreet.
It’s approached through what almost looks like a back road that wouldn’t appear ( at first glance ) to particularly lead anywhere. It’s classic Moroccan style everywhere with an excellent staff to guest ratio. Obviously it’s at the top end of the price scale but the hotel always exceeded expectations. The Bloody Mary Cocktail came up exactly as ordered ( extra hot and spicy ) whilst the Lychee Martini was the perfectly cool foil.
Ideal to do business in - especially for “sotto voce” discreet meetings. We enjoyed it.

  • Stayed: October 2012, traveled on business
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1  Thank TopTripie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 1, 2012

Our last day in Marrakech we decided to visit and have lunch at this iconic hotel. We did not feel in the slightest patronised that we didn't have a reservation. the staff could not have been more helpful. The lunch was delicious as was the wine recommendation. Can't wait to have the opportunity to stay there.

  • Stayed: September 2012, traveled with friends
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1  Thank florakaty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 30, 2012

Whilst in Marrakech I organised to celebrate my birthday in a private room at the Royal Mansour. Being in hospitality myself and having travelled to many famed hotels around the world, my experience at this establishment moved me to write my first review.
Frederic Le Gallois and his team organised and presented possibly the most faultless evening my family and i have ever experienced. Their professionalism and attention to detail sets a standard other 5 star establishments claim to have but struggle to meet.For those who appreciate excellence, they will not be disappointed.

  • Stayed: September 2012, traveled with family
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Thank vasilios k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 16, 2012

I stayed at this property with my family in late June, 2012. We have travelled extensively and stayed at many top hotels in the world but this particular one is special and exceptional. We had a truly one of a kind and unforgettable amazing experience from the time of our arrival to check out time. This is a hotel experience which will leave you astonished and amazed in connection with its exceptional staff, service, cleanliness, food and the overall beauty of the property. The riads are luxurious and top notch and you could not ask for any better. This particular hotel provides the highest standards, elegance, peacefulness and lives up to its Royal status. The hotel staff is altogether marvelous and truly extraordinary. We also enjoyed the spa and highly recommend the hammam treatment which was wonderful. The hammam treatment left us feeling relaxed, refreshed and rejuvenated. We ate at all restaurants at this property and they all offered top service and the meals were unbelievable and delicious. Thank you to the outstanding staff at the Royal Mansour Marrakech for making our time in Marrakech so pleasant and relaxing.

  • Stayed: June 2012, traveled with family
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4  Thank LHW108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Royal Mansour Marrakech

Address: Rue Abou Abbas el Sebti, Marrakech 40000, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#21 Business Hotel in Marrakech
#22 Spa Hotel in Marrakech
#27 Luxury Hotel in Marrakech
#54 Family Hotel in Marrakech
#68 Romantic Hotel in Marrakech
Price Range: $1,149 - $3,672 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Royal Mansour Marrakech 5*
Number of rooms: 53
Reservation Options:
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Also Known As:
Royal Mansour Marrakech Hotel Marrakech

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