This place is quite noisy. Our room had windows facing both the front of the hotel and the interior courtyard. So while we tried to sleep, there was street noise well into the morning (it was Ramadan, so the kids were routinely up through 4am). Then we'd be welcomed with the morning by the noise of the staff/guests, as early as 6am. Also, the positioning of these windows made it impossible to open the wooden shutters for a much needed breeze or a bit of sunlight - as they were both exposed to passersby and offered no privacy. I'm sure there were other pleasant rooms, so be sure to ask for a non-street-facing room if you want some fresh air and a little quiet.
About the customer service. I wanted to pay for a in-hotel massage service that was advertised in Euros. I was leaving the next day, so I had just enough Dhiram to make it to the airport. The service was 42 Euro and I had 50 Euro. The hotel manager (not Sarah) said he didn't have change because he didn't have a key to the cash register and I would have to go out into the souk, find an ATM, and bring them the exact amount. Otherwise, pay and forfeight my change. I offered to pay on my credit card and they said they needed the cash to pay the masseuse. I had just spent several days getting lost (and frustrated) in the maze of the medina, and there was no way I was going out find an ATM because the hotel didn't have change. Confused about what to do, the manager called Sarah, who told me in the most unprofessional and rude manner that it was not her problem that I didn't have change and that her guests "knew to have exact change" when paying their bills. What? I told her that I wasn't putting myself at risk to find an ATM at 7pm in souk and that if she didn't have the change, then she'll have to eat the fee. In the end, she had someone bring them the change to hand over to me. I've been traveling most of my life and have NEVER encountered such poor customer service. I couldn't believe how a hotel proprietor would impose such a burden on their guest - and, worse, be so rude and unapologetic about it.
If you want to stay at a hard-to-find, noisy, darkly-lit place with a proprietor who couldn't care less about their guests' experience, then this place is for you!
- Official Description (provided by the hotel):
- Hosts' house L’Oiseau du Paradis for a paradisiac stay in MarrakeshThis haven of peace, renewed in the purest Moresque style and mix traditional and modern materials : bejmat, tadlakt, solar water heaters, brumization.Its 8 rooms (1 parental suite) with privative shower-rooms invite you in the rest of the senses.Side well-being, relaxation in the hammam and wellness with a professional massage. ... more less
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