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“Never Again” 1 of 5 stars
Review of Riad l'Oiseau du Paradis

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Riad l'Oiseau du Paradis
Ranked #170 of 505 Hotels in Marrakech
Certificate of Excellence
Manchester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Never Again”
1 of 5 stars Reviewed April 3, 2014

I wish there was a Zero rating on here. First and foremost, the riad did not feel safe at all. After paying for the room and taxi transfer, we would have been better off paying for a better class riad. The living conditions were not good -- everything felt very forced, from the welcome to the check in. There was a mattress next to the stairs on the way up along with other bits and pieces. In our room, violette, there was a big damp patch next to the shower, which we were told was due to someone having a shower, but this does not make sense when the shower head was fixed to the wall facing the other way! The sink tap was fixed on with some kind of putty and was not stable. The only mirror in the bathroom and room was the size of my hand. Upon voicing our concerns, we were told it was all fine and we would love it. We couldn't stay there so we found an alternative hotel to stay in within half an hour of getting there. The owners of the riad have not apologised and have offered us a 2 night stay at no cost as we were not refunded our 3 night payment, so if you wish to go there, claim our free nights. I will never go there again! If we had stayed there, our Valentine weekend would have been a washout!

  • Stayed February 2014, traveled as a couple
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
Helpful?
1 Thank H_I21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riad_Oiseau_Paradis, Responsable relations clients at Riad l'Oiseau du Paradis, responded to this review, April 7, 2014
Hello, I would like you to know AGAIN, that I'am very sorry about your riad's bad feeling. I did apologise if you read again your email, And you accepted my apologise. I understood that the riad didn't comfort you, is your feeling and I had hoped your stay could be great, all the team would work for that. I explained to you that you checked in and there are some rules conditions about the rate (you choose the non refundable). But I'am a human and I proposed to you the 2 free nights for one of your friends or whatever, I think this is nice to do this. Otherwise I hope that you had a great valentine's stay in Marrakech and you enjoy all the city could offer to you!

Sarah
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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249 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (13)
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Bridgnorth
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed March 22, 2014

Five nights and everything went well. Mouad welcomed us and served every breakfast and was a perfect host. Each breakfast was different from the previous and filled you up prior to that day's exertions. We had one evening meal which was very tasty and reasonably priced. The four towels were changed every day and the building overall appeared spotless.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Kelley-Cranham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riad_Oiseau_Paradis, Responsable relations clients at Riad l'Oiseau du Paradis, responded to this review, March 25, 2014
Thak you very much, I'am very happy that you had a great stay with us!!! See you soon!

Sarah and the team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Elsewhere
Level Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed March 17, 2014 via mobile

We stayed here 3 nights, the experience was pretty perfect from the moment we made the booking! Sarah emailed almost instantly to confirm, offer a taxi collection (€20) and a meal on arrival. The place is down a small alley but as soon as you enter the cool courtyard it's like being welcomed by old friends... even on your first visit! Mourad could not be more attentive and helpful.
The plunge pool was a little cool for a dip 72F but it was great to cool the feet in after a day pounding souks. The roof terrace was a great place to sunbathe or to rest in the shade. Would strongly recommend.

  • Stayed March 2014
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank visitorwithsense
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riad_Oiseau_Paradis, Responsable relations clients at Riad l'Oiseau du Paradis, responded to this review, March 19, 2014
Thank you very much for this beautiful message! It was a real pleasure to have you here!!! Mouad and the girls embrace you! see you soon!!

Sarah, Mouad and girls
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chelmsford, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed March 4, 2014 via mobile

Very friendly staff mint tea when asked for. Great breakfast. Very nice feel to the riad , room was nice could do with modernisation. Was very upset the pool is no longer heated would of really made the stay. And think the plastic cover could go on roof would really be great for natural sunlight. Over all really nice place

Stayed February 2014, traveled as a couple
Helpful?
Thank arron s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riad_Oiseau_Paradis, Responsable relations clients at Riad l'Oiseau du Paradis, responded to this review, March 7, 2014
Thank you for this kind message, now it is very hot and we will soon take off the plastic protection, it was a pleasure to have you here!!!! take care and you are welcome to come back!

Sarah
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, Tennessee
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed January 24, 2014

The riad is in a great location, only 5-10 minutes from the main square. The breakfast is delicious, the rooms are clean, and the main lobby/entrance room is beautiful with a relaxing atmosphere - very welcoming after the chaos of Marrakech! The best part of our stay, though, was definitely the staff. Mouad was extremely welcoming and helpful, giving us tips and ideas for how to make the most of our time in the city; some of the best service I've ever seen in a hotel! Our only complaint in our entire stay is the additional fee or tax we were charged at check-out. We weren't aware when we made the reservation online that we'd be paying an additional tax, per person/per night... so it was definitely a surprise to our budget. Apart from that, Riad l'Oiseau du Paradis is a great choice in Marrakech and highly recommended.

  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank fgtraveler44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riad_Oiseau_Paradis, Responsable relations clients at Riad l'Oiseau du Paradis, responded to this review, January 27, 2014
Hi thans a lot for this great message!!!!!!!! I'am very happy to know that you spent a great time in our riad!

Kind regards from the team l'oiseau du paradis...
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Amsterdam, The Netherlands
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 21, 2013 via mobile

We were the three of us. One baby and the way we felt like home was warming. Sarah, Mouad and Karima treated us like we were family. Mouad was great with our little Maher. Karima made the most delicious breakfast and Sarah was kind. It was just a few minutes walk to Djemma El Fna but the road to it is exciting with local stores and shops and a great restautant called Chez Ibrahim. So we would recommend this Riad

Stayed December 2013, traveled as a couple
Helpful?
1 Thank Sami_El_G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riad_Oiseau_Paradis, Responsable relations clients at Riad l'Oiseau du Paradis, responded to this review, December 23, 2013
Thank you, it was very sweet to have you at the riad specially Maher is a beautiful little boy! Everybody (Habiba, Rachida, Karima and Mouad) say hello to the three of you. Come back soon!!!

Sarah, Mouad and the girls
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 14, 2013

I was a guest at Riad l'Oiseau in November, and highly recommend it for those looking to stay in a quiet, clean and friendly house. Sarah answered all my questions and made the airport and desert trip arrangements. Mouad watched over the place at night, and always ensured I was comfortable (especially with coffee in the mornings). And of course Karima is a wonderful chef, very nice breakfasts and dinner. I've stayed at 5 star hotels, cheap motels and everything in between. Riad l'Oiseau is by far my favorite; the personal touch makes all the difference. Thank you Sarah, Mouad and Karima.

  • Stayed November 2013, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Michael A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riad_Oiseau_Paradis, Responsable relations clients at Riad l'Oiseau du Paradis, responded to this review, December 16, 2013
Thanks again for this very kind appreciation!!! The riad are very proud that you had a beautiful and relaxing time with us... You are always welcome in our lovely riad!
See you soon.

Sarah, Mouad and girls
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Riad l'Oiseau du Paradis

Property: Riad l'Oiseau du Paradis
Address: 27, Derb Cherrata | Arset El Houta, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Free High Speed Internet ( WiFi ) Restaurant Spa Swimming Pool Airport Transportation
Hotel Style:
Ranked #170 of 505 Hotels in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:3 star — Riad l'Oiseau du Paradis 3*
Number of rooms: 8
Official Description (provided by the hotel):
Hosts' house L’Oiseau du Paradis for a paradisiac stay in MarrakeshThis haven of peace, renewed in the purest Moresque style and mix traditional and modern materials : bejmat, tadlakt, solar water heaters, brumization.Its 8 rooms (1 parental suite) with privative shower-rooms invite you in the rest of the senses.Side well-being, relaxation in the hammam and wellness with a professional massage. ... more   less 
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