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“Distant and mediocre”

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Marrakech Ryads Parc & Spa
Ranked #236 of 501 Hotels in Marrakech
London, England, United Kingdom
Level 4 Contributor
41 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Distant and mediocre”
Reviewed December 30, 2013

For starters, it's miles away from the medina; the idea of moseying from your room to the market is not possible. My girlfriend and I took the shuttle that drops you near town, but it's inconvenient and the vehicle was on it's last leg so-to-speak.

Our "inclusive" package allowed us either lunch or dinner each day but we were unimpressed with the offering. The tajines at lunch and dinner were simply dreadful. You'll agree when you try the authentic cuisine in the heart of Marrakech.

The resort was deserted during out stay which didn't help our perception.

We weren't thrilled about the spa either. Both the staff and facilities were mediocre and didn't illustrate the classic hammam we were expecting, nor was it a state of the art facility.

I recommend avoiding this resort.

  • Stayed January 2013, traveled as a couple
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Helpful?
5 Thank afnowak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (177)
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Bergerac, France
Level 3 Contributor
11 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 14, 2013

I was seriously concerned when I read the bad reviews on this hotel but I'm glad I went.
Just returned from a week of glorious October sunshine. There were a few hiccoughs, the taxi booked through the hotel was not at the airport to meet us and despite asking for twin beds we were initially given a room with a double but the issues we did have were dealt with courteously and corrected.
The complex is very large and was only about a third full so this might be the reason we had no problems at all with the breakfast which was plentiful, varied and delicious. The evening buffet was fine for a couple of nights but could become boring - its cheap to eat in town and the hotel bus runs four or five times a day and costs about 2 Euros. We were possibly further outside Marrakech than I would have liked but the sensational swimming pool and pleasant, helpful staff compensated for this. Our room was clean, a good size and opened onto the garden very near the pool, lovely large, modern bathroom and comfortable beds.
My main issue with the hotel was the hip hop music which seemed to follow me from room to room and was especially intrusive around the pool. The animations team was trying very hard to 'animate' everyone and, as middle aged people who wanted to just relax, chat, sunbathe and read, this became a real problem for us. They did tone it down when we complained but I think the hotel should look at the type of guests they have and off season they should back off on the entertainment scenario as I know from discussions with other guests we really didn't want it. Can't comment on the Spa because we didn't use it but it looked inviting if not a little dear. I have no idea how this hotel pays as what you are getting for your money is really quite exceptional.

  • Stayed October 2013, traveled with friends
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Helpful?
Thank Soaperwoman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wydad M, Propriétaire at Marrakech Ryads Parc & Spa, responded to this review, October 17, 2013
Dear client,

we are delighted to read that you enjoyed the aspects of your stay at Marrakech Ryads Parc & Spa****

Thank you so much for your feedback. We truly appreciate your time and hope to have the pleasure of welcoming you again soon.

With Kind regards,
Mrs.Wydad Mestari
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level 6 Contributor
105 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
Reviewed October 13, 2013

Reading previous views decided to cancel reservations elsewhere and purchase a Groupon offer to stay at Riad Douceur Mandarine for six days. Both myself and my friend were not to be disappointed.

Riad Douceur Mandarine personifies an air of tranquility and calm in decor, and style from the moment you step in. Either one of the proprietors Stephane or Sylvie were available each morning to advise, and assist to plan your day or to arrange tours.

This was my friends first visit to Marrakech, who welcomed the location, which was very close to the medina, Jemaa el Fna and souks. If you like walking you can easily get to some local tourist attractions and the New City on foot. Of course this may be dependent on how hot the day is!! When not out and about it felt good to relax in the terrace read a book.

Our stay in Riad Douceur Mandarine was an asset which helped to ensure our stay was perfect from pick-up to drop-off. We both really appreciate Stephane and Sylvie for the hospitality as well as the members of staff who were also on hand during the day to assist. Thanks also for making arranging our trip to the Atlas mountains valleys, visit to a Berber family, the new market and aromatherapy centre. with Aziz. Well worth a trip and had a great day. Note the price did not really vary from booking online which again was another bonus.

Will definitely recommend Riad Douceur Mandarine to family and friends. Once again thanks.

Room Tip: Would recommend if possible a room on the first level to prevent hearing the door bell when late com...
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  • Stayed October 2013, traveled with friends
    • Value
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Helpful?
2 Thank Muslim101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bordon, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 29, 2013

I really enjoyed my stay at this hotel, while the room was quite small it was big enough for two friends sharing. The friend I travelled with is blind and we found the staff very accomodation. The 'animation team' are freindly and really go tht extra mile to make sure you are happy and comfortable with your surroundings. One of the staff even came into Marrakech with us on his day off to help us find our way around the town!

The hotel is out of the way but this was not a problem at all as there is a free shuttle bus tking you into Marrakech. In fact it's probbly a bonus as the hotel allows you to have a peaceful nights sleep.

The food is really nice, however it does get a but samey after a while. But if you want to venture out food is cheap in Marrakech so might be worth a try! The hotel entertainment finishes quite early and the hotel itsekf if quite quiet (for us being in our 20's!) our biggest disappointment was our all inclusive bands weren't valid after 11pm.

All in all a fantastic hotel that I would recommend to anyone!

  • Stayed September 2013, traveled with friends
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Helpful?
1 Thank Holly K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wydad M, Propriétaire at Marrakech Ryads Parc & Spa, responded to this review, October 17, 2013
Dear,

What a pleasure it is for us to read that all the aspects of your stay met your expectations. Thank you for taking the time to write about your experience of our property.

We will pass on your kind words to all our staff.

We are looking forward to your next visit.

With warm regards
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Casablanca, Morocco
Level 3 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 6, 2013

very bad hotel; there are snaknes; frogs and coaches all over the hotel.the staff are very friendly and helpful. the hotel is far away from the city; you need a taxi to down town if you miss the shuttle;

  • Stayed March 2013, traveled solo
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Helpful?
4 Thank amal b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Marrakech hotels

Fes, Morocco
1 review
Reviewed June 24, 2013

we had a wonderful weekend in this hotel...this was because of the accomodations available and mainly because of the staff..the animation staff were really friendly especially Mehdi said..
my special thanks go also to Malik from the reservation and samira on the reception board..
my best regards go to mr Anas for his kindness and hospitality...
looking forwards to my next visit
siham from Fes

  • Stayed June 2013, traveled with family
    • Value
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Helpful?
Thank siham b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wydad M, Directrice Generale Adjointe at Marrakech Ryads Parc & Spa, responded to this review, June 28, 2013
Dear Guest,
We would like to express our gratitude for the comments you made about your recent stay at the Marrakech Ryads Parc & Spa. It is always our goal to achieve maximum customer satisfaction and we are extremely happy to read that you had a nice time whilst staying among us.

Moreover, we would like to thank you for your kind words towards our animation staff. As all of them work very hard, striving to surpass guest expectations, we will definitely pass on your satisfaction with their services. They will surely celebrate that mentioned them positively on your review.
Finally, we want to thank you once more for sharing your opinion and letting us know that you enjoyed your holiday week with us; we would be absolutely delighted to accommodate you again in our hotels on your next upcoming holidays.

Best Regards,
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London, United Kingdom
1 review
Reviewed June 12, 2013

We booked this short trip last minute, and when I say last minute it was within a couple of hours from flying out. We confirmed this hotel 10 minutes before we boarded because the one we had 'chosen' no longer offered the deal we wanted. Upon arrival, it took 2 taxis to discuss where to find the hotel...the driver was pleasant and we paid 150dhs. Granted it is further out from central than we thought, but they provide a shuttlebus to and from central. The concierge greeted us with a huge smile and ushered us to have a complimentary drink at the bar. Within 15 minutes we were checked in and shown to our ryad room. The room was better than I had anticipated, only downfall was that it was a little dark when the curtains were closed and the ants coming in from the window above the toilet, however one has to remember we are in an exotic location, they are harmless, obviously better without their presence. First night dinner was, again, better than anticipated. Breakfast not as good but still we made the most of it and the food was edible. Throughout our 3 night stay, the staff were all very friendly and polite, 95% of them spoke conversational English. The animation team were absolutely brilliant, their enthusiam and energy were infectious - I hope they get the recognition from higher management. I have to say, we paid not a lot of money for 3 nights, and they exceeded our expectation - i would most definitely stay here again. The locals were a joy and I loved my time in Marrakech, I am most definitely coming back!!

  • Stayed June 2013, traveled as a couple
    • Value
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Helpful?
Thank BrightLights77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wydad M, Directrice Generale Adjointe at Marrakech Ryads Parc & Spa, responded to this review, June 22, 2013
Thank you so much for your kind words regarding our hotel. It was a pleasure welcoming you and we appreciate you taking the time to let fellow travelers know about us. To be described as wonderful is so humbling and we were more than happy to provide you such clean and comfortable accommodations and warm service. We are very grateful for your recommendation and hope to have the chance to welcome you back very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Marrakech Ryads Parc & Spa

Property: Marrakech Ryads Parc & Spa
Address: Douer Ouled Benrrahmoun | El Bour, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Top resorts Hotel in Marrakech
#133 Spa Hotel in Marrakech
#155 Luxury Hotel in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:4 star — Marrakech Ryads Parc & Spa 4*
Number of rooms: 260
Official Description (provided by the hotel):
The Marrakech Ryads Parc and Spa is home to 260 light and spacious rooms, distributed across 13 riads in keeping with traditional Moroccan architecture. Each air-conditioned room includes satellite TV and a mini bar, plus a private balcony or terrace from which views of either the swimming pool, lush gardens or dramatic Atlas Mountains can be enjoyed. With its huge outdoor swimming pool, children's pool and terraces, guests at Hotel Marrakech Ryads Parc & Spa can soak up the year-round sunshine before cooling down with a refreshing dip. For a respite from the Morocco sun, head to the hotel's additional indoor swimming pool or unwind with a cocktail at the poolside bar. For the ultimate in relaxation, the hotel's renowned EDEN Spa is on hand to provide a wide range of treatments. This sensation wellness centre offers multi-sensory spas and a spectacular range of treatments and facilities that focus on the five elements of the Earth. For energetic guests, the Ryad Parc and Spa Marrakech boasts several sports courts including tennis, basketball and football, plus an on-site gym. With a varied entertainment programme on offer during the day, followed by organised shows every evening and an on-site nightclub, guests can rest assured that both relaxation and activities are catered for at the Marrakech Ryads Parc and Spa. The two restaurants offer a delicious range of modern and traditional dishes, served buffet style or a la carte once a week. Or perhaps jump on the hotel's free organised bus service into the centre of Marrakech to indulge in the wide range of Moroccan delicacies and sample the local cuisine. ... more   less 
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Also Known As:
Marrakech Ryads Parc Hotel Marrakech

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