After a lovely week travelling through Morocco, my tour group headed back to Marrakech for our last night before splitting ways. We arrived at the Mabrouk, took our belongings to our individual rooms then gathered in reception for a tea and a catch up. In this short space of time our budding photographer of the group had her SLR camera, lenses, ipad and iphone stolen from her locked hotel room. It was a horrible disappointment to find the staff and manager immediately accused her of lying about having the belongings in the first place even when security footage proved otherwise. They accused us, her friends for stealing them and put on a huge show of defensive yelling. 'Conveniently' there weren't any security cameras outside her room and we were held hostage in the hotel waiting for the police to arrive so that our groups rooms could be searched. It was clearly an inside job as the room was unlocked and then re-locked after the goods were stolen so there was no way anybody who wasn't staff could get in. The policemen who came merely laughed and accused the poor girl that she stupidly must have misplaced her valuables. Her valuables were not recovered, it was almost impossible for her to get a police report from them and then they insisted to take her (a young, single, english speaking girl) off to the police station alone. Dodgy. The staff quickly went from being happy and hospitable to rude and dismissive of our entire group, we were all feeling very uneasy and unsafe knowing that we had to spend another night in the Riad. An extremely horrible way to end our holiday in Morocco.
- Official Description (provided by the hotel):
- Located in the heart of the Medina, the Jamaa El Fna square, in the center of the monuments of the city of Marrakech. Riad & Spa Mabrouk merges Moroccan and Andalusian architecture. It has several rooftop terraces with panoramic views of the city.4 suites and 10 rooms, air-conditioned and elegantly decorated, are decorated in a Moroccan-Andalusian style. With colorful tiles, the en suite bathroom is provided bathrobes and or showers and complimentary toiletries. They feature a minibar, satellite TV and a seating area.A Moroccan breakfast is served each morning. Lunch and dinner, you can sample Moroccan dishes in one of our fine restaurants.Wi-Fi access is available free of charge. The Riad has a currency exchange desk and a souvenir shop.To relax, the Riad offers a hammam, Jacuzzi and a massage service and a gym. The staff is at your disposal 24h/24, it can help you organize your excursions and airport transfers. ... more less
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