Do not stay here, unless you want to have your belongings stolen from your room by the staff. We were a group staying there for one night. One girls camera, ipad and iphone were all stolen from her room and the door was locked so it was obviously a staff member. When we spoke with the manager to say what happened, they reacted very defensively and were shouting at us. We insisted that the police come, which happened but the police guy seemed completely lacking in interest. Basically the hotel managers (one woman and one man) and the police tried to say that it must have been one of her group. Then we all left a different times during the next day. I didn't get to see the girl whose stuff had been stolen the next morning, so before I left for the airport I asked the manager at the hotel if my friend's stuff had been found and she said, with her other manager, that the stuff had been found and that they were really rude saying to me and she said that she must have done it for the insurance. I was very sceptical but I was hoping that the girl did leave with her stuff, but no, when I eventually got the message to her to check if she had her stuff, she said she didn't. So they were complete liars as well as thieves. Its such a pity we ended with this awful experience at this hotel. As we didn't trust that the police who came was genuine, I went to the tourist police to report this, and they said that the Mabrouk was not a good place. I have never had any bad experience in Morocco before and I have been a few times, so this was really not the norm. Awful. There are so many lovely places to stay in Marakkesh with kind and honest people, but the Mabrouk was the complete opposite.
- Official Description (provided by the hotel):
- Located in the heart of the Medina, the Jamaa El Fna square, in the center of the monuments of the city of Marrakech. Riad & Spa Mabrouk merges Moroccan and Andalusian architecture. It has several rooftop terraces with panoramic views of the city.4 suites and 10 rooms, air-conditioned and elegantly decorated, are decorated in a Moroccan-Andalusian style. With colorful tiles, the en suite bathroom is provided bathrobes and or showers and complimentary toiletries. They feature a minibar, satellite TV and a seating area.A Moroccan breakfast is served each morning. Lunch and dinner, you can sample Moroccan dishes in one of our fine restaurants.Wi-Fi access is available free of charge. The Riad has a currency exchange desk and a souvenir shop.To relax, the Riad offers a hammam, Jacuzzi and a massage service and a gym. The staff is at your disposal 24h/24, it can help you organize your excursions and airport transfers. ... more less
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