I was looking forward to experiencing this hammam which was recommended in HG2 guidebook. I am a seasoned hammam worshipper, visiting one in either Marrakech or Istanbul or Bodrun at least once a year, often twice a year, for the last 10 years.
Les Secrets looks good from the outside, but as they say- never judge a book but it's cover. Once behind the calm and elegant exterior,I was pushed into the steam room and onto the heated stone and then left for a long time not knowing what to expect. Eventually a non- English speaking therapist came in. She might possibly have been the same woman another reviewer mentioned as she certainly had a "can't be bothered" attitude. My most clear description of her treatment is to say she treated me like a horse - scrubbing me with unnecessary vigour including over my more vulnerable private parts and yanking my head harsh back with my hair. My screaming and saying "no" resulted in her temporarily stopping the scrubbing and instead throwing cold and then hot water over me. I was too disorientated and in pain to run. She kept saying "are you ok" without waiting to hear any of my replies. She then went back to scrubbing me, including over my private parts again. I sat up and tried to run out at which point she threw more cold water over me and then finally letting me out of the room.
Unfortunately my bad experience doesn't stop there. When I tried to explain to her she had hurt me she refused to accept this had been the case and actually suggested that it was in fact my body parts that were faulty!
The girl at the desk apologised but still felt it was ok to ask for full payment. In my distressed state I paid and had only one intention which was to get out of the spa. It was my husband who, on seeing me in this somewhat traumatised state, decided I ought to be refunded. Obtaining the full refund took 2 different visits and finally a threat that he involve the hotel guide or the police for the very bad treatment I received. The refund was eventually made resentfully
The excuse given by the receptionist was that the therapist didn't speak English and therefore might not have understood my screams and saying " no" repeatedly! Very sadly I could not sleep for the next 2 nights from the pain of having been scratched so badly. My 5 day break was completely ruined by having had this experience. I am not back in the UK and it is coming up to 3 weeks since the scrubbing from hell. I have been to my GP to check that there is no permanent damage done from this experience. I am still in pain, albeit not to the same extent that I am kept from sleep. Avoid this hammam at all costs.....
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