We received a "free upgrade" to Riad Harmonia from the sister property Riad Zenithya. We were told we would have a door to door trip to get there. When we got as close as we could in the medina, the taxi driver called the riad to request them come get us, which is customary, given that taxis can't get inside the alleyways. Then we waited ten minutes. Then he called back. Then they argued. We finally left with a guy who was not from the riad, and a cart piled with all of our luggage. When we arrived the riad, two women greeted us. We asked them to pay the cart man, as this was supposed to be a door to door transfer. They told us we had to pay him. They turned us over to the manager, Aldo who told us our room was ready.
When we walked in our room, it smelled of raw sewage. We told Aldo, and he told us that was because the room wasn't ready. We asked for a different room and were told the place was full. He called one of the women who had met us at the door. We went back downstairs. She opened the windows and lit incense in the bathroom. Then they told us the room was ready. The room was slightly larger than the other room but really didn't constitute an upgrade given the raw sewage smells aparently coming up the pipes. While I can't blame the riad for that, I can question why I was told I was getting an upgrade and moved when apparently, they just wanted to move us to a room of similar quality and a sewage smell problem, and make us pay for the privilege, and waste half a day.
When I went back downstairs, I fully expected that since there were three staff in the riad, and that none of them would walk out to get us at the taxi area, then they must be fully engaged. They were, with the television.
Over the next few days, Aldo was always warm in his greetings. However, the service was lousy. One morning, I asked for a pot of coffee to take to our room rather than a breakfast downstairs. I had gotten food sick the day before and the only thing I had eaten that my boyfriend had not was their breakfast. They told me they would bring the coffee up. We waited a half hour. It never came. We went downstairs and sat down. They brought coffee right out.
On the third day we asked for clean towels. We were given one and offered another wet one that had just been put in the dryer. Huh? They only have one extra towel?
One night we returned at 12:30am. You do not have keys to the riad. An attendant has to let you in. We rang and knocked and waited and rang and knocked and waited, and finally pounded on the door, and rang the bell continuously, no doubt waking everyone, before we were finally let in.
The place is nice enough, but except for the woman who cooks, everyone else seemed more interested in watching tv than dealing with doing their jobs. I felt like an unwelcome guest in someone's home. And on our last day, they came to the room fifteen minutes before check out time to remind us we had to leave. Yeah, thanks for the reminder. We brought our own luggage down with no help and found our own cart boy to get us out of there. Tasteful decor does not make for a warm welcoming stay. Go elsewhere until they get their staff in order.
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