We have just come back from a week here and though most of the staff were very friendly and the food was ok it was not a great experience. Reception staff were never particularly friendly or helpfull when we had problems
Our main complaint is with the animation team, on the first day when they realised we were English they ignored us then in the evening we were enjoying a drink in the lounge and watching TV a member of the animation team switched off the tv and told us to move as they were having a French quiz we politely declined. On complaining to the manager he said the team are bought in by the tour company and not his responsibility.
Things did improve slightly but if you want a holiday with good entertainment and conversation with guests and staff DONT GO HERE
The one saving grace was Assil who gave out the towels he was always friendly/polite and willing to help
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- Also Known As:
- Royal Decameron Issil Hotel Marrakech