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“a great hotel with great staff” 5 of 5 stars
Review of Palais Jena & Spa

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Palais Jena & Spa
Ranked #55 of 248 Specialty Lodging in Marrakech
Paris, France
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“a great hotel with great staff”
5 of 5 stars Reviewed November 3, 2013

Several members of my family from the USA and I stayed at the Hotel Jena in September 2013 while we were in Marrakech for a wedding. The rooms were large and comfortable, clean and we had a terrace on the garden. The hotel manager was always very friendly and helpful assisting us in organizing transport and excursions. The breakfast by the pool was very nice and the staff was always polite and welcoming. We were all very pleased with our stay at the Jena and I will definitely return to the hotel on future trips to Marrakech.

Room Tip: I liked the rooms on the ground floor on the garden.
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  • Stayed September 2013, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank kathleen75020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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137 reviews from our community

Traveler rating
    59
    36
    21
    13
    8
See reviews for
35
48
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Russian first
  • Spanish first
  • Any
English first
Las Cruces, New Mexico
Level Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed October 15, 2013

We were sent here from another hotel and I'm so glad for the experience. The staff here are so helpful and accommodating. When we arrived, a tea service was delivered within minutes. We were made to feel very welcome--not an intrusion as we felt in the previous hotel. Yes, it is a bit of a drive from the main square; but it's nice to get away from the hustle and bustle. If you don't speak French the spa can be a bit of a challenge, but manageable. The hamam experience was terrific--just know that the massage afterwards is an additional charge.

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank SoCalOma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
norfolk
Level Contributor
39 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed October 8, 2013 via mobile

Stayed for three nights, after initial small problem with the room , the owner took over and we were placed in a beautiful suite. Everything you could want . The breakfast is lacking in choice but what is served up is very well presented. The staff bend over backward to make sure you are happy, Karam the waitress is a real gem, permanently got a smile . The owner is very hands on and also goes out of his way to help your stay go well.
Restaurant prices are good, food very nice . Limited choice for vegetarians though .
The only downside to this hotel is its location, about a 15 minute drive into the city . Taxi drivers will take you cheaply but the return was always a lot dearer. There are buses each hour (number 25) but we were warned of overcrowding and pickpockets .
The hotel is superb just needs picking up and moving a lot nearer the city .

  • Stayed October 2013
    • 4 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank markamandaNorfolk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chelmsford
Level Contributor
94 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
5 of 5 stars Reviewed August 11, 2013

I returned with my family yesterday from a week at the Palais Jena in Marrakech. The staff are very friendly, rooms clean and a good size. The menu was limited but the food was good quality. I would certainly use the hotel again.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
5 Thank merlin03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maputo, Mozambique
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed April 15, 2012

The hotel is very cozy and the accomodation is 4+ stars. The Customer care is very warm and helpful. They have a well staffed SPA, with a comprehensive menu of treatments in offer The .Restaurant is ofering a quite variety of Morrocan and European cuisine. I did enjoy it very much and I would highly recomend it to the Marrakesh visitor.

Room Tip: Ask for a Room next to the Parking lot. Is a quiter spot.
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  • Stayed April 2012, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
3 Thank Emídio B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed October 25, 2011

Great value for money! Loved every minuite of it and wish we could have stayed longer.

Lovely rooms, great breakfast, and the staff were fantastic, really going out of their way to ensure we had a great stay.

However, I would just say that if you do not have a car, pay attention to the location as it is slightly out of town.

I will definitely return!

  • Stayed June 2011, traveled as a couple
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
6 Thank Sbrm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melrose, United Kingdom
Level Contributor
22 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
4 of 5 stars Reviewed October 9, 2011

Just returned last night from four superb nights at the Palais Jena. We got a really cheap deal through Lowcostholidays,com and it was certainly worth more than we paid. The rooms were big and comfy - great beds, large bathroom, fridge and big wardrobe, The hotel is about 15 mins out of the Medina and they have a driver who is available to take you anywhere you need to go and is happy to come back for you too, it's better value than a taxi. Food and incidentals at the hotel were pretty cheap, although water was fairly pricey at 30 Dhr. The staff and service at the hotel were perfect, everyone was very friendly and helpful, especially the girls on the desk, The owner of the hotel was also in evidence alot, and was really charming and helpful, We chose the hotel as it had a pool - was fairly large with plenty of loungers and it was rather 'refreshing'!! Don;'t think it was heated..I would definitely stay in the hotel again, really, really liked it - a couple of things that would make it even better - a full length mirror somewhere in the room, a couple more towels (the ones they do have are nice and big and thick) A couple of hooks on the bathroom door would also be good. We had a downstairs room, with French doors to the gardens - liked it - but we tended to have our curtains shut - net curtains would be good (hate them but they are a good solution!) We had a wonderful time in Marrakech - an amazing city and a great hotel to be based in!!

Room Tip: Upstairs rooms have a balcony and view and seem to be cooler -
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  • Stayed October 2011, traveled with friends
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
5 Thank Hil71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Palais Jena & Spa

Property: Palais Jena & Spa
Address: Route de l'Ourika Km 8, Tasseltant, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #55 of 248 Specialty Lodging in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:4 star — Palais Jena & Spa 4*
Number of rooms: 31
Official Description (provided by the hotel):
Palais Jena & Spa, a 4 star hotel to the group Jena Resorts.The hotel contains 24 rooms and 7 suites luxuriously decorated.Facing the Atlas Mountains on the road to the Ourika Valley, only 10 minutes from downtown Marrakesh and 15 minutes from the place Jamaa El Fna and the airport. Its Spa reflects the peacefulness and warmth of the Atlas Mountains, its exceptional location convey the outstanding quality that is a mirror of its design. Heated pool, sauna (eucalyptus Steam bath), Hammam, skin care, stone therapy and bio massages, haircare and beauty… ... more   less 
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Also Known As:
Palais Jena Hotel Marrakech
Palais Jena And Spa

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