We stayed at Riad Karmanda for 7 nights during our trip to Marrakech and I was very disappointed in every way. We arrived after a busy flight at 8pm to be met by the cook who knew nothing about our stay.She made a call, guided us to our room and advised that the manager would be with us shortly.He never appeared and we were starving after our travels.By this time another gentleman was on reception who knew nothing of our arrival and then checked us in. The following morning the manager was in but he did not even greet us.He simply told us that we were in the wrong room and must move all our belongings. The room we moved to was awful.No shower on the wall, blocked drains and the toilet didnt flush!. We were shipped out for someone staying a couple of nights which it turns out later down the line were confused with ourselves. The Riad also arranged an expensive excursion for us which turned out not to have an english speaking guide at a cost of 35 euros each, on arrival at our destination we had to pay a separate guide followed by a charge for the boat ride, lunch with a choice of 3 things and then to end a long day we were all thrown off the bus in the middle of Marrakech with no idea where we were
We felt very singled out in this Riad and this appeared to be because we were not French although we did try our best with what knowledge we do have.
Awful experience and ruined our hard earned holiday.
- Official Description (provided by the hotel):
- Only a few steps from Jemaa El Fna square, in the heart of the artistic and trade center of the medina, Riad Karmanda opens its doors into a home of charm and serenity.6 rooms, restaurant, SPA (hammam, massages and beauty care), organizing city tours and excursions, airport transfer. ... more less
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- Also Known As:
- Riad Karmanda Hotel Marrakech