1st day : We arrived here from another riad ( which was amazing and half the price ) and was rather hungry as we presumed you could eat in a riad to be told that should we wish to eat we have to pre order ? But we were too late as the ladies that Cook had gone ! We decided to have a glass of wine to work out our dinner plans to be told no alcohol is served here !! Next day asked if we could use the jacuzzi to be told it's switched off at the moment and cold but they could turned on for the next day . Breakfast was simple same as other riads so no complaint really there . The main reason we picked this riad as it was our 10 th wedding anniversary and wanted something special so we had a hammam which was great ( a lady from outside the hotel I should add ) . Day 3 . Jacuzzi still cold for the kids to be told by the hotel because we didn't use it the day before it had been switched off again !!! ( previous day it was freezing ) came home after a day out and our room had not been cleaned , bed made etc!!! We complained to the manager that to be perfectly honest could not give a c&£p so we sorted our own room out . Now I would like to add here I worked in the hotel trade for 5 years and if the customer was unhappy I would at least of said have a drink downstairs and I would of gone and made the bed for the customer but in such luck here . After feeling let down yet again and too be perfectly honest mugged off at £120 a night we asked about food again which again was too late because the ladies that were supposed to clean the room etc had gone !! However we were allowed to go to the super market and buy our own food & drink which resulted with myself cooking in their kitchen feeding my family !! ( should of stayed at home and saved £120 a night )! We were soo upset and soo annoyed that we had chosen this riad as our anniversary treat / Christmas build up that we decided to leave a day early but because we had booked online we still had to pay for the 4th night . Overall summary : We stayed in 2 other riads for half the price with amazing service etc . Owners not about to complain to and the 3 nights we were there only 1 other guest in the whole place . All of this review could of easily of been avoided with the correct service or some form apology as it's the first time I've gone on here to make a review but the place is a joke . Basically if you want to rent a riad for yourself do everything and pretty much feel you are at home doing all the normal daily chores stay here !!!! Be wise and check out other riads as although the decor is great , value for money and service is disgraceful compared to other riads in marrakesh .
- Official Description (provided by the hotel):
- The riad la rose d’orient will receive you in a traditional ambiance of the riads in the magical red city.You will be taken by the magical aspects of the place , sculptured materials by local craftsmen, mosaiques ,gibes stone, wood , flashing lights of the thousand and one night, harmony of colors. ... more less
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