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“Just stating facts from my experience”

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Les Jardins de Riad Laarouss
Ranked #428 of 1,145 Marrakech B&B and Inns
Certificate of Excellence
Brooklyn, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Just stating facts from my experience”
Reviewed May 17, 2011

I stayed at Riad Jardin Larouss with a group of 3 other females for 3 nights. It wasn’t exactly enjoyable and left a bad taste in our mouths. Luckily we went on to 2 other cities, which helped redeem the ideas we had of Moroccan hospitality.

On the first day, we were successfully picked up from our driver (for a very questionably high price compared to other Riads and local price) who took us to an area/small square in which we were dropped off, only to walk through urine-tainted walkway then a urine-tainted passageway to our Riad. Luckily the Riad seemed functional and decent, in the least. This wouldn’t have been such a terrible fete, living like/with the locals, until a stream of events happened.

The Riad keeper when we first arrived seemed helpful when he took a map and circled a number of places we would be interested in…until, that is, we began asking questions. He answered rushed then continually asked, “Can I leave now?” He continued that he spent an exhausting amount of time the night before on facebook.

The room my friend and I stayed in wasn’t vey private for a double with 2 beds (wouldn’t they assume these are 2 people that may not be intimate?). The shower had no door (and hot water ran out) and the toilet in a closet with shutters. Generally speaking each room is roughly the same size, small. Not sure how they get away with calling things doubles or triples. At night, the rooms get extremely cold. Maybe it’s because of the cold concrete walls of the room. Since I was cold I grabbed the duvet that was provided. This was practical, however, it smelled like old feet. Basically, I had to deal with it because I was cold.

The activity that seemed most annoying was during our 2nd day of enjoying the “breakfast” (a term I use loosely since it is a hard roti/crepe and cake everyday), the Riad keeper poured water all around us and asked us to finish up our breakfast so that the housekeeper (Nadia) could clean. Smelling cleaning products with the potential of getting wet from this activity isn’t ideal; this of course was followed by him harassing us to pay on day 2 before our stay was even completed.

The 2nd day continued to be full of hits when we were forced to whisper to each other after a long day in Marrakech when after being barked at from the Riad keeper that everyone is sleeping at 10 pm. We had a 5 hour difference so it was hard for us to sleep but we, out of respect to the other Riad visitors, went to our respective rooms but didn’t much appreciate the attitude and tone. Then, the next morning, as we attempted casual conversation the Riad keeper mentioned that he wouldn’t want to visit America until it was bombed (hoping that was a misunderstanding) and that a recently deceased member and leader of Al Qaeda was in fact still alive in Mauritania. He talks about it on the internet. Great.

He seemed to be fine when interacting with the French visitors of the Riad but I am not inclined to believe this is just a language barrier. It was also a surprise to be treated this way after reading pretty solid reviews of this Riad on this site.

  • Stayed May 2011, traveled with friends
    • Value
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Helpful?
2 Thank ASN22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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90 reviews from our community

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Rating summary
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Traveler tips help you choose the right room.   Room tips (8)
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English first
New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 16, 2011

Me and 3 friends checked into this riad a few weeks ago. It was our first stop on a 3 city adventure in Morocco. We were super excited to stay in our first riad. That excitement didn't last long though.
The Riad sent a driver to pick us up at the airport, he was very sweet, but the 16 euro taxi ride was a complete rip off. The same ride would normally be a fraction of that. Not only was it over priced, but the riad never mentioned that cars couldn't go directly to the riad. After a 10 minute taxi ride, we stopped and some other guy took all our luggage out of the car and put it in a cart. Then we followed him down some very questionable alley ways that smelled of urine and donkey poop, to our riad. I recorded the walk home one night, I'll be sure to post that soon.
Once you walk into the riad it's beautiful...well compared to the dodgy area it's located in. We were greeted by Yassine (the Riad manager). He served us some mint tea, gave us a map and sent us on our way. He was actually kind of nice that day...but that was the last we saw of nice Yassine.
That night we came in at about 10pm, descent hour, but we were still jetlagged, so we stayed up in the computer room talking. Yassine came down stairs stomping, padlocked the door out and told us everyone was sleeping. We took the hint and went to bed.
As punishment the internet didn't "work"the next day. I don't speak French, but I speak Spanish and Portuguese and I was able to figure out the prompt on the PC which read something like,"an ethernet cord is not connected".I asked him why the internet wasnt working and he said, "maybe work, maybe not work," so I told him it said something about a cord not working and he said "maybe yes."
That night we stayed up in the computer room again, because the 6 hour time difference was still keeping us up. He came down again and said to be quiet. So we closed the doors of the room and whispered. He came down with feiry knocked on the door, then said "leave salon (room) door open! Salon Open!" He was actually quite frightening!!! We kept the door open and passed notes the rest of the time. If you think you're going to have a great experience at this riad, please think wisely!!!
Breakfast, and I use that term loosely, was served every day from 8-11am, "no wake up before 11, no breakfast,"were his exact words. Breakfast was delicious warm fresh orange juice, fried crepes (that they probably fry at 8am and leave there until the end of breakfast, bc we never got hot crispy ones), cold coffee and some questionable fruit. Stay in bed or eat breakfast out if you stay here!!!
On our 2nd to last day during breakfast, he asked us if we wanted to pay now (aka during breakfast) or the next day. We said the next day and he said, ok. After that he asked us to hurry with breakfast bc Nadia (the cleaning lady who also makes breakfast and gets yelled at by Yassine every day) had to clean. Before we could finish bleachy water was being drown on the floor while we were eating. It was beyond rude.
The next morning we were eating breakfast again and he asked us to pay again. He was seriously rushing us out. We told him we'd eat first and then we'd pay. Then we did. Once we paid he smiled and said to write nice reviews on Tripadvisor. Is he crazy!!!???
About the Riad, the pictures are misleading the pool, you see in the pictures is actually a garden now. The terrace is really Yassine's room's entrance and rarely used by anyone, but him. The rooms are smaller than you think and the shower doesnt have a door, neither does the bathroom. So if you're rooming with a friend whom you don't want to get naked in front of or hear them peeing...dont'stay here. If you speak french, go to bed at 8pm, and like iced coffee and rude riad managers...this is definitely your place!!! AVOID THIS PLACE IF YOU ARE LOOKING FOR TRADITIONAL MOROCCAN HOSPITALITY!!!

Room Tip: Read the reviews and believe them!!!
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  • Stayed May 2011, traveled with friends
    • Value
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    • Service
Helpful?
5 Thank LittleMsJetsetterr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oslo
Level 3 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 26, 2010

We were a group of 6 girls traveling for the first time to Morocco. From the minute we were picked up at the airport (arranged by the hotel) to we checked out we were made feel extremely welcome! The hotel has a cosy and authentic feel to it. The rooms were clean, new and modern. The breakfast served every morning in the court yard was a lovely way to start the day. And on the last day they put on breakfast early for us as we were leaving on an early flight.

I have traveled extensively and I have to honestly say this is some of the best service I have ever received at a hotel. The staff were so friendly and helpful and made our stay wonderful. For example one night the restaurant where we had booked could not accommodate us. The restaurant was a bit outside town and we were 'lost' in the middle of nowhere. A quick call to the hotel and they sorted out for a car to come and get us and booked us a new restaurant. And this was at 10 PM. Not when you would call most hotel staff at a small hotel and expect to get service like that! Or when we called during the day from the marked to ask if a restaurant was open for lunch. They found out and called us straight back.

So to conclude, not only was the accommodation itself at a high level - comfortable, cosy and clean and at a great location - but the service really did it for us! Will definitely recommend it to everyone going to Morocco and if I ever return (very likely, Marrakesh was great!) I will without doubt stay again!

  • Stayed October 2010, traveled with friends
    • Value
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Helpful?
1 Thank OsloV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol, United Kingdom
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 26, 2010

A welcoming quiet Riad 15 minutes (once you know your way) from the main square, Djemaa el Fna. Rooms were lovely decorated and very clean. Each room we stayed in had a/c and private bathroom. Wassim and the rest of the staff were very helpful and couldn't have made our stay anymore comfortable. Excellent value for money.

  • Stayed October 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank emmatilley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool, UK
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 20, 2010

My partner and I stayed here for 4 nights on the last leg of our recent holiday to Morrocco. After returning from a beautiful few days in Essaouira we were delighted to find that this Riad was an oasis of calm and coolness in the crazy June heat!

The staff (Yassine, Wassim and Nadia) were all absolutely lovely and went out of their way to help us with directions (from palaces to cheap cigarette shops!) and were warm and welcoming without being overbearing.

The Riad is situated just off Riad Laarouss and is a leisurely 20 minutes walk North East of the Djema El Fnaa. The alleys leading to the Riad look slightly foreboding but were packed with children at all hours of the day and night, the area was incredibly safe and the locals were very helpful and welcoming.

The main charm of this Riad is that whilst Yassine lives there, he makes it very clear that he wants you to treat it like your own home. There is a fridge stocked with soft and alcoholic drinks, as well as fruit and nuts to snack on, and payment is on a trust basis - you just let them know what you've had and it gets added to your bill.

There's a lovely reading room with board games and a stereo (with some really good local Gnaoua music as well as some reggae etc.) situated just off from the terrace, as well as a rooftop terrace with loungers and tables.

Breakfast was included and was to a really good standard - fresh fruit, bread, croissants, pancakes, tea/coffee/juice etc.

There are also options for spa treatments at a sister Riad as well as loads of trips on offer. We didn't actually go on any but were assured by other guests that they were a bargain.

Finally, we enjoyed a really nice meal with a regular guest George, who took us to an amazing local restaurant and was always happy to help with questions or problems (and do a bit of translating now and again!) - huge thank you mate, and if you get the chance take this man for dinner, he's got some great stories!

  • Stayed June 2010, traveled as a couple
    • Value
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Helpful?
1 Thank JaiOtsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milton Keynes, United Kingdom
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 1, 2010

This was our first trip to Marrakech so we were unsure what to expect...

Upon arrival we were greeted very warmly, given some mint tea and shown around. We were certainly impressed with the standard of the decor throughout, the room was lovely, clean and tranquil with an equally nice en-suite. There is a great roof terrace which was a pleasure to sit out on after a hectic day in the souks! Complete with view of the Atlas mountains no less!

In terms of service, Yassim was always on hand when needed and very helpful with showing us where we should visit during our stay. The breakfast provided was really nice, featuring bread, pancakes and cake plus some lovely freshly squeezed orange juice, a great start to the day. There is also lunch and dinner options if you want them but we didn't sample those, we did however make use of the drinks available, i.e. beer!

Location wise the riad is located about 15mins walk through the souks, north of the Jemaa El Fna and once you know your way is a cinch to get to, but make sure you know the way first! ;)

We would recommend getting the airport transfer offered by the riad as it's reasonably priced (about £14 each way) when compared to getting a taxi (we mistakenly paid about £20 on the way there) and a lot less hassle, plus the car was nicer!

Overall would happily recommend this riad as it's great value for money, close enough to all the action and the service was great throughout.

  • Stayed February 2010, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Graham_and_Jenna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Les Jardins de Riad Laarouss

Property: Les Jardins de Riad Laarouss
Address: 56, Derb Sidi Bouamar | Medina, Marrakech, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Hotel Style:
Ranked #428 of 1,145 B&Bs / Inns in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:3 star — Les Jardins de Riad Laarouss 3*
Number of rooms: 5
Official Description (provided by the hotel):
Feel like a home, feel peace at home ... more   less 
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