I purchased a voucher through KGB deals for the Riad Zayane Atlas and travelled with my daughter. On our arrival I was quite surprised as we were slap bang in the middle of all the hustle and bustle. However our biggest shock was when we arrived at the Riad. I had no idea what a Riad was so had no idea what to expect and assumed that we were going to a hotel. I had taken the time to read the reviews on Trip Advisor before booking so was quite surprised when I actually arrived. The hotel was small and very cold, particularly at this time of year. The room although a reasonable size looked tired, dark and not well cared for. There were two beds in the room a double and single which it clearly didn’t need. For some reason there was also a large table that dominated the room and appeared to have no real reason for being there. Although there were two beds which suggested they expected more than one guest there was only one seat. The bedding look old and reminded me of curtains my mum had in the seventies. When we moved the bed runner it was stained and looked as it had been through the mills. The bathroom was more of a wet room. The shower was too high and both I and my daughter are quite short so were unable to reach to adjust it. There was no shower curtain so the water went everywhere. The extractor fan was hanging off the wall and the toilet paper was so cheap that we were going through three rolls per day.
I was looking forward to being on the roof terrace but even that was a disappointment. It was so cold and as it was open there was no way of heating it. Instead blankets were provided but I noted that they were never moved so they were not washed in between use. There was a Kasbah on the roof terrace but on the day we arrived it was used to hang washing which looked unprofessional. During the evening it was used to serve meals but it was extremely cold although heated by a patio heater.
Breakfast consisted of bread (lovely) and pancakes or crepes, so was very basic. However, very good tea which I often do not find when I go abroad. The weirdest thing was that breakfast and the one dinner we had at the Riad was spent in our coats which was not nice.
There was a small lounge area, but again very, very cold. No heating but blankets provided which I didn’t think was hygienic. Because the Riad had no roof, when it rained the whole of the lower floor was flooded and I was thankful that I was on the first floor. Also the lounge was in this area so it would have meant wading through water to sit in a cold lounge.
The few staff that were there was lovely but if you cannot speak French or Arabic then communication is impossible. Kamal though, was a gem. The trip organised through him was excellent and he was extremely attentive, helpful and knowledgeable,
On the website the Riad boasted a library and a pool, neither of which existed. There was a small bookcase with a few books which looked like they were there for show rather than to read. The pool was a small area that not even a baby could have swum in and this also flooded over when it rained heavily.
Expecting to go to a hotel you would expect to be able to enter without having to knock and wait for someone to let you in. This made it difficult if you wanted to go out in the night as we would have felt guilty knocking in the early hours of the morning for someone to let us in.
All in all it was not a very pleasant stay and after arriving both my daughter and I were actually planning to find another hotel. There was also two other girls who arrived the same day as us and were also disappointed by the hotel. Fortunately, it was only three nights so we sat it out but was relieved when it came to the last day.
- Official Description (provided by the hotel):
- Bed and breakfast in a riad in the heart of the medina of Marrakech opened in June 2009. 8 air conditioned rooms in summer and heated in winter with bathroom and private toilet. Beautiful terrace, patio, Moroccan lounge, small pool opened spring 2010. ... more less
- Reservation Options:
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- Also Known As:
- Riad Zayane Atlas Hotel Marrakech