We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Super nice hotel”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Sofitel Marrakech Palais Imperial
Ranked #116 of 499 Hotels in Marrakech
Certificate of Excellence
Reviewed August 20, 2014

We stayed 10nights at Sofitel Imperial Palace,we have been treated like queens ( 3 girls)
the staff was so kind and helpfull, Khaoula our butler was great! Breakfast staff was amazing especially Farah/ Nawfal & Adil. Thank you all for taking good care of me and my 2 friends.
Everything was just great, nothing to complain about.

keep up the good work.

Hanan

  • Stayed: August 2014, traveled with friends
    • Value
    • Cleanliness
    • Service
Thank H A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a ReviewReviews (1,984)
Traveler rating
Traveler type
Time of year
Language
  • More languages

372 - 378 of 1,984 reviews

Reviewed August 15, 2014

My husband and I stayed here for several nights upon our arrival in Morocco at the end of April beginning of May.
It is a spacious hotel with a large courtyard and 2 lovely pools. The courtyard is surrounded by beautiful Bougainvillea’s cascading off the balconies and lots of pool chairs. It truly is a wonderful way to relax after your day of exploring.
The rooms are a little bit older but they where doing some upgrades while we where there.
We found the staff at the pool and the restaurants very attentive, which made our stay most memorable. It is very close to the airport and the famous Medina of Marrakesh. It’s close enough that you can catch a horse drawn carriage to take you there!
The staff at the hotel were extremely helpful with all our plans and arranged the most excellent guide to take us through the Medina!
We would definitely go back!

Room Tip: An upper room is wonderful for couples who want a balcony with a view, and a ground floor with famil...
See more room tips
  • Stayed: May 2014, traveled as a couple
    • Value
    • Rooms
    • Service
Thank LatLong125W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 10, 2014

Stayed in quite a few sofitels around the world but I'm sorry to say this one isn't their best.
The arrival, check in, the hotel and the rooms where all fine and we were made very welcome.The location is excellent, just a 15 min walk to the Marrakech square.
I feel that for a five star hotel it lacked in service quality and attentiveness. For the prices the hotel demands the service should be better.
It's wrong that I always felt I was chasing them to get served anywhere in the complex.
A meal in their special Sol Resteraunt was a disaster, from arrival to main course was just short of two hours ( 50 minutes between the end of starter before the main). Numerous requests to find out were the food was, spotted the chef and asked him to sort. It then arrived and was cold and bland, lots of apologises from three individual managers but no actual action except join us for a drink tomorrow! Reported this to the reception and received yet another apology.
Requested a drink at the pool after a day trip! Not a big request but the staff forgot and I end up chasing for service to get a beer. From initial request to actually get the beer was 20 minutes.
A visit to the reception bar was not a lot better, I actually walked to the staff requested a drink and demonstrated where I was seated. I left 15 minutes later still thirsty without the drink.
Maybe I should have a drink from the mini bar, I did three days ago and I'm still awaiting a refill.
A visit through reception to inform them of the problems, resulted in another apology and a brief meeting with the customer relations manager, she again apologised on behalf of the hotel.
You must also be aware of the "special Atlas mountain trip". A very expensive drive to the mountains and a vist to an inferior souvenir shop, a visit to a "real" Berber village who will sell you argon oil at inflated prices. The drive then proceeds up to the special waterfall. The car parks, and then the walk begins. We are a reasonably fit couple in our 50's shod in sandals and flip flops and where requested to make a kilometre climb that seriously a mountain goat would have struggled with. Not a path but actually climbing! My wife was unable to proceed and had to wait at the half way point, I succeeded in finishing but it really wasn't worth the effort,it most certainly wasn't what was being sold. On our return it was commented on, by the customer relations manager, that we should have worn trainers, if we'd known, then we may have reevaluated the trip! You tend to trust the concierge in a hotel of this quality.
As for the pool area, which had a nice ambience had problems. I thought I was passed leaving towels out before breakfast! If a bed wasn't reserved before 9.00 then forget it. It was all the more frustrating to see so many beds unoccupied for such long periods during the day. Guest arriving mid afternoon to claim their spot. Surely the management need to step in to stop this abuse. Maybe, a two hour window that if a bed was not used for this period it was passed on to other clients of the hotel. There were occasions when towels were unavailable for guests at 4.00pm. Surely not something that should happen at a five star hotel.
Overall I enjoyed my break here at the sofitel in marrakech, it such a pity that they let themselves and the hotel down too often. Five star prices should be reflected with five star service.

Stayed: August 2014, traveled as a couple
1  Thank Derek_Lorraine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 31, 2014

Don't get me wrong. The hotel is beautiful, It was nice and quiet and the two pools were great.By the way- I would strongly suggest you get a hotel with a pool in Marrakech if you are staying more than a few days. But unfortunately, the food, for what it was was just way too expensive. On the plus side, and if you don't mind a 20 minute walk, the square is good value for money and an eye opener to say the least.
Mine and my Mum's personal opinion is that there isn't a lot to do in Marrakech. I would suggest no more that a week tops! We really enjoyed going to the Atlas mountains and waterfalls but if you do fancy it, take trainers or appropriate shoes. we went in flip flops and was very challenging and it was almost like going rock climbing. ( my Mum is 60 and loved it and was so happy she did it )
The people in Marrakech really are lovely if a little pushy in the shops. But that's all part of the experience you expect there
Just go, enjoy the experience, culture and food,but outside of the hotel!!

Room Tip: We stayed on the third floor which had a nice quiet room. super comfy but an 8 minute walk from the...
See more room tips
  • Stayed: July 2014, traveled with friends
    • Value
    • Cleanliness
    • Service
2  Thank vickyandsteve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 29, 2014

I came here twice to use the pool as my Riad has no pool.

We had drinks by the pool the first time and although the water was 45 dirham and a glass of wine was 90 dirham I didn't mind so much as they let us use their nice pool. Chips were 50 dirham and pizza was 150dirham. Way overpriced for Marrakech even.

2nd time was a disaster. We walked 3-4km in 40c heat and when we got there we were told it was 400 dirham each to use the pool. I repeat - 400 dirham each. That's 80€ for two people to use a pool. Disgraceful. Then we said we would be having lunch so why not let us in to use the pool. They then said 700 dirham for pool and lunch. Each.

We said no then walked over to the Novotel who charged only 200 dirham.

Stayed: July 2014, traveled as a couple
Thank WestCorkTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 28, 2014

Hi there. Thanks for reading my review. We spent 4 nights at this hotel and it was comfortable, clean and tidy. Its a very traditional looking hotel with a nice outside area that includes a pool and plenty of sun loungers and couches. The finishings in the rooms is not to 5* standard and the feel of luxury is not quite achieved.

We did book a few spa treatments. They advertised that they could give us all a manicure and pedicure together, outside by the pool and we booked it like that. We didn't however get what we asked for and neither did we get couples massages. We got individual massages and ended up spending the afternoon separately. We were celebrating my wife's 30th and thought that we would spend the day together but they management at the spa had other ideas!

I did leave a complaint with the spa management and they have been very apologetic and offered us a free 1 hour treatment each when we visit them again. The weird thing is they charged us 500MAD for a taxi to the hotel from the airport and 600MAD for the return.

So all and all a very good hotel with excellent service. Off course there were a few hick-ups but not anything that would put me off staying there again.

Have fun!

  • Stayed: February 2014, traveled with friends
    • Location
    • Cleanliness
    • Service
Thank Bliksimstrale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahmed B, Directeur général at Sofitel Marrakech Palais Imperial, responded to this reviewResponded August 4, 2014
Google Translation

chere hote,

Nous vous remercions de nous avoir laisser un commentaire. Nous sommes ravie du fait que nos differents univers vous ont seduit. Votre avis nous permettra de nous perfectionner et corriger certains aspect. Pour votre information pour les transferts aeroport avec le chauffeur de l'hotel ce sont des tarifs fixe. Parcontre pour les taxi, pris même devant l'hotel, ce sont des prix variable. Nous avons aucune main mises sur les taxi car ce ne sont pas des employés ambassadeurs de l'hotel.
Vous pouvez reserver le transfert des la reservation, pour votre prochain sejour. Pour plus amples d'informations sachez que durant votre sejour nos concierges clef d'or sont à votre entiere disposition.

A trés bientot parmis nous.

Veuillez agreer chere hote nos sincéres salutations.

Ahmed BENKIRANE
Directeur general Hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 25, 2014

Stayed for 4 nights and booked through Thomson. Unfortunately our room booking did not reach the hotel but reception staff quickly found two rooms for us which were close together - well done. Unfortunately we were woken up at 6am by continual hammering on stone and ate breakfast at 9 ish amid the same continual noise. To be fair nobody else seemed to mind but it ruined the ambiance for us. Hotel staff moved us to a different part of the hotel and we had upgraded rooms with good views. Location was very good being just a short walk to the Medina and sights. Staff all very helpful. I would visit again but check credit card bills carefully before agreeing as the bill is automatically converted to £ and a 3% surcharge added. It's only when I checked carefully and noticed I had somehow 'agreed' to this charge and by then it was too late.

Room Tip: If booking through a tour operator find out which rooms they contract for you may wish to upgrade to...
See more room tips
  • Stayed: July 2014, traveled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank 150aerobat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Marrakech hotels
0 mi away
Sofitel Marrakech Lounge and Spa
0.2 mi away
Es Saadi Marrakech Resort - Palace
0.9 mi away
Four Seasons Resort Marrakech
Show Prices
Show Prices
Show Prices
0.6 mi away
Hotel & Ryads Barriere Le Naoura Marrakech
0.7 mi away
Les Jardins de La Koutoubia
Les Jardins de La Koutoubia
#62 of 499 in Marrakech
1,547 reviews
0.1 mi away
Hivernage Hotel & Spa
Hivernage Hotel & Spa
#191 of 499 in Marrakech
586 reviews
Show Prices
Show Prices
Show Prices

Been to Sofitel Marrakech Palais Imperial? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sofitel Marrakech Palais Imperial

Address: Rue Harroun Errachid | Hivernage, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#26 Business Hotel in Marrakech
#66 Spa Hotel in Marrakech
#87 Luxury Hotel in Marrakech
#140 Family Hotel in Marrakech
#186 Romantic Hotel in Marrakech
Price Range: $173 - $524 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Marrakech Palais Imperial 5*
Number of rooms: 207
Official Description (provided by the hotel):
Sofitel Marrakech Palais Imperial stands out as a landmark in the heart of Marrakech with a striking architecture inspired by Arabian-Mauresque palace. It is close to historical monuments including the famous Jema El Fna square and less than 15 minutes far from Marrakech Menara airport. Let yourself be carried away by the palace atmosphere which makes Sofitel an ideal place for a romantic or family getaway. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Agoda, Booking.com, Hotwire, Hotels.com, Travelocity, getaroom.com, HotelsClick, Priceline, Orbitz, Cancelon and TripOnline SA so you can book your Sofitel Marrakech Palais Imperial reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel Marrakech Palais Imperial Hotel Marrakech

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing