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“Nice pool and lunch buffet” 4 of 5 bubbles
Review of Sofitel Marrakech Palais Imperial

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Sofitel Marrakech Palais Imperial
Ranked #113 of 508 Hotels in Marrakech
Uppsala, Sweden
Level Contributor
389 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
“Nice pool and lunch buffet”
4 of 5 bubbles Reviewed November 3, 2013

We did not stay at the hotel. But we went there for lunch and pools since our riad hotel did ot have a proper pool. A pool bed including lunch was 600 dirham, which is rather expensive. Especially if you are a family of four... :-). But it turned out it was worth the money. The lunch buffet was of international quality, with lots of starters, main courses and desserts in a nice setting. The pool area was also very good with two large pools, one heated and one not heated, and a big pool area with bars and palm trees. Helpful and kind staff.

  • Stayed October 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank HrJonsson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,771 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (147)
Date | Rating
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  • Dutch first
  • English first
  • French first
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English first
London, United Kingdom
Level Contributor
96 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 bubbles Reviewed November 2, 2013

Spent a number of days here for a conference and some time with family. Benefits from being a global chain but with a big taste of Morocco. High attention to detail in decor & ensuring that you feel that you are in Morocco. Live fires around the pool at night, candles, incense etc.
Service is fair but not excellent but I did not see any better service in Morocco.
However the food is absolutely excellent. The buffet breakfast is unbelievably good with so much choice from smoothies to your recipe, pastries to rival any French patisserie, omelettes, authentic Moroccan pancake etc and a cute kids corner with mini pastries.
On site night club, pools, spa business facilities are good - break out snacks were irresistible but not healthy but who cares for a few days! Service let downs are things like slow group, check-in, understaffed at peak time for meals and running out of drinks at breaks but overall very enjoyable.

Room Tip: Ask for a room overlooking the pool area as at the other side you are overlooking a small motorway
See more room tips
  • Stayed October 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Globetrotterdog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed October 27, 2013 via mobile

Stayed at sofitel before but this time was disappointed by the dirty swimming pool. It's a 5* hotel and the water was so dirty (heated pool in the back). There is no excuse as there are two outdoor pools and they can be cleaned at different times.

Stayed October 2013, traveled with friends
Helpful?
Thank sam71000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed October 25, 2013 via mobile

We are leaving tomorrow from a week's stay at this lovely hotel. The service is excellent, the facilities are gorgeous and the food is delicious. Our 4 year old daughter spent a few days at the Kids' Suite and was treated like a princess. They had a cooking lesson, made jewellery, went swimming and even had manicures in the spa. She absolutely loved it. Staff outside of the Kids' Suite also made a fuss of her and us and special mentions go to Karima and Amal in the kitchen, Abderahim, Rachida, Fatim Zehra and Anas the waiter in the Orangerie restaurant who's service was impeccable. There were some huge corporate groups here towards the end of the week which made the buffet breakfast and lunch a bit of an elbow battle but we were always accommodated by the right staff. We've had a fantastic break and I'm looking forward to coming back.

Stayed October 2013, traveled with family
Helpful?
Thank AbsFabs2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brasil
Level Contributor
76 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed October 21, 2013

Great pool area, but poor service. The hotel is very beautiful, with several options of intertainment. The spa is fantastic! Good restaurants, good food.
Exrtremely comfortable suite, very spacious, Hermes amenities. The shower was not good at all.
Good location.
Overall is a great hotel, but the service could improve a lot.

  • Stayed September 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Franbrasilia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
london
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 16, 2013

The hotel was v comfortable and had all the benefits of a first class organization. The staff was particulary friendly and courteous, everyone had a smile on their faces which made you feel welcome. Special mention of Rachida in the breakfast restaurant who came all the way to our room to bring special tea to my wife who was feeling unwell and was so gracious and friendly, Kareema in the restaurant who would bring a special glass of juice for me despite my protestations, Mohammad who would come every afternoon to enquire if we needed any thing in the room and Mehdi chi chi who would serve the omelettes with a smile and Ameena on the front desk who made us feel welcome from the first day. it was a great experience,except for one small incident on leaving when the counter person on the desk, Mehdi did not have change owed to me and i had to go ask for it a couple of times and when i advised that though it was a small amount i needed it for tips etc and he suggested that i use larger amount of coins that i already had, after keeping me waiting and feeling guilty he handed over the amount owed. I let him have a piece of my mind regarding the principle of the matter never mind the smallness of the change owed. This was not expected of a five star hotel. Apart from this I would highly recommend the hotel and the staff which was one of the highlights of our trip.

Room Tip: Ask for a room on the far side which gives a view of the pool
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Babar M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed October 14, 2013 via mobile

Do not understand English. Sat in restaurant for almost 30 minutes and no one even recognized our presence. Ordered room service and they totally screwed up order. Finally got it 1/2 way straight after 3 try's. Would not return here again. Does not act like luxury hotel.

Stayed October 2013, traveled with friends
Helpful?
Thank Dennis C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sofitel Marrakech Palais Imperial

Property: Sofitel Marrakech Palais Imperial
Address: Rue Harroun Errachid | Hivernage, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#26 Business Hotel in Marrakech
#62 Spa Hotel in Marrakech
#79 Luxury Hotel in Marrakech
#143 Family Hotel in Marrakech
#190 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Marrakech Palais Imperial 5*
Number of rooms: 207
Official Description (provided by the hotel):
Sofitel Marrakech Palais Imperial stands out as a landmark in the heart of Marrakech with a striking architecture inspired by Arabian-Mauresque palace. It is close to historical monuments including the famous Jema El Fna square and less than 15 minutes far from Marrakech Menara airport. Let yourself be carried away by the palace atmosphere which makes Sofitel an ideal place for a romantic or family getaway. ... more   less 
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Also Known As:
Sofitel Marrakech Palais Imperial Hotel Marrakech

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