The hotel was v comfortable and had all the benefits of a first class organization. The staff was particulary friendly and courteous, everyone had a smile on their faces which made you feel welcome. Special mention of Rachida in the breakfast restaurant who came all the way to our room to bring special tea to my wife who was feeling unwell and was so gracious and friendly, Kareema in the restaurant who would bring a special glass of juice for me despite my protestations, Mohammad who would come every afternoon to enquire if we needed any thing in the room and Mehdi chi chi who would serve the omelettes with a smile and Ameena on the front desk who made us feel welcome from the first day. it was a great experience,except for one small incident on leaving when the counter person on the desk, Mehdi did not have change owed to me and i had to go ask for it a couple of times and when i advised that though it was a small amount i needed it for tips etc and he suggested that i use larger amount of coins that i already had, after keeping me waiting and feeling guilty he handed over the amount owed. I let him have a piece of my mind regarding the principle of the matter never mind the smallness of the change owed. This was not expected of a five star hotel. Apart from this I would highly recommend the hotel and the staff which was one of the highlights of our trip.
- Official Description (provided by the hotel):
- Sofitel Marrakech Palais Imperial stands out as a landmark in the heart of Marrakech with a striking architecture inspired by Arabian-Mauresque palace. It is close to historical monuments including the famous Jema El Fna square and less than 15 minutes far from Marrakech Menara airport. Let yourself be carried away by the palace atmosphere which makes Sofitel an ideal place for a romantic or family getaway. ... more less
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- Also Known As:
- Sofitel Marrakech Palais Imperial Hotel Marrakech